Lead Y2K team of 8 employees to perform updates on 500 faculty and staff workstations.
Supervised student staff on hardware repair and setup including network cards, printers, and remote connections.
Supported network administrator, completed trouble tickets and repairing down computers/servers. Dealt with desktops by Dell, Compaq, Gateway, and Compaq laptops.
Coordinated support staff in charge of 3,000 student computers to assist in network difficulties.