I had a more detailed learning experience at this job I was out in public and at any time pulled to the side for directions to a building/event on campus or how to get to I-35. I had a 40 percent customer interaction at my previous job so I had to break my shell if I wanted to be a more people person.
The only negative feedback I've had from the public I had assisted in the past during my employment at UT were from those whom were upset with paying a parking fine they were clearly in the wrong. I wanted to be informative to those individuals I came in contact with during a citation on their vehicle for parking without a permit etc. Helpful, honest, courteous.
If I didn't have an answer, I found someone who did. I had a great group of co-workers on all shifts I've worked. Hardest part of the job was the re-scheduling with shifts constant rotation was hard for my family, my kids. Great part of the job was working with co-workers I considered family, the people that worked there, went to school there or visited made my days at work exciting.