Professional Medical Call Center
Medical Communications Specialist - Associate (Former Employee) – Madison, WI – December 21, 2015
During a typical day at the communications center, I provided a varied array of customer service over the telephone. Calls came in from patients, physicians, staffs of other health care organizations, organ procurement organizations, and family members of patients. I helped each caller the best that I could and became very proficient in the wide variety of requests that came in.
I confirmed and cancelled appointments, gave directions to our clinics, gave directions for procedure preparation, recorded new births, paged physicians for patient emergencies, paged physicians on the hospital overhead public announcement system, activated emergency code pages, and entered physician on-call schedules for various medical specialties.
The hardest part of my job was activating emergency code pages for heart attacks, strokes, respiratory failures, emergency medical responses, and behavioral distress. These codes must be done in a very timely and accurate manner and I became a pro at doing these.
The most enjoyable part of my position was that I know I made a difference each day by assisting patients over the phone in a kind, respectful, and courteous manner.
The management team was very responsive and provided excellent training on all aspects of the position.
Opportunities for learning new procedures every day, opportunities for over-time work, and a friendly work environment.
I can't think of anything in particular.