Pros: working from home, relaxed office environment
Cons: too many to name! read the review.
There is no room for growth. The managment team does not care about employee development nor do they care about process improvment. Every new system that has been implimented has caused more work in terms of delaying claim payments because of a new system that was just loaded recently. You are expected to work additional hours so the company wont get penalized for late claim payments. However, managment always change or update the current process so it makes it harder for you to learn what you are suppose to do and not do. They always ask for suggestions but fail to put any ideas into place and if they do it takes months if not years before the new process is even added. The systems crashes ALL THE TIME. When I say crash I mean it can take 5-45 minutes before the Help Desk team can figure out why you are having a system issue or someone accidentally deleted a special code which deletes letters in our database which is something we uses daily. Our work is manually distributed daily via email. There is not a database we can log into that will automatically autopopulate or cases in real time. Our company was acquired by another company recently and our VP was so happy about this transition. There is nothing good about the new acqusition. Our benefits, for the most part, is the same. There are no new opportunites within the company. The pay is the same, we still have outdated systems, inefficient workarounds, and a mangament team who STILL don't give a darn about their employees.
People here are stressed, on medications for anxiety, gained weight just for comfort. It's just not a good place. Working from home is always a nice benefit but the downside of this place outweighs that benefit.