Pleasant atmosphere with underlying stress levels.
RN Ongoing Care Manager (Current Employee) – Nashville, TN – December 9, 2014
Friendly staff and management. Staff is very aware of their job requirements and what is expected from them. Management is always willing to stop what they are doing if you feel you need to speak with them, The hardest part of the job is that our work is based on our productivity. If, for some reason, you have a day that does not allow you to make your productivity level, it raises the stress level, as you are expected to make an even larger amount of claim adjudications the next day. We have "dress down days" as well as holilday celebrations. We work together to raise money for our chosen organization, the Alzheimers Foundation. I have learned how senior citizens are to be treated if they suffer from severe cognitive impairments. That was something I did not learn during the years I spent in the critical care departments. The most enjoyable part of the job is to have a policyholder or a family member tell you that what you did for them at one of the most stressful times in their lives made a difference. I am currently heading up an Ongoing Care Management Program. This allows me to evaluate the Insured's medical history, current medical conditions and their current medications. After the review of this information, I call the Insured and/or their POAs.. After all of this, I make a professional judgement if the Insured has a potential for recovery or not. It requires a health care professional with experience to make adequate and appropriate decisions.
Plenty of vacation, floating days, a volunteer day and holidays. Best pro, working at home 3 days per week.
You never feel that you are "caught up" or "finished" on any given day. Stress is high.