UPMC Employee Reviews

Found 477 reviews matching the search
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Excellent Opportunities for Advancement
Revenue Cycle Operations Analyst (Current Employee) –  Pittsburgh, PAJune 21, 2017
UPMC does an excellent job of promoting from within their ranks. Entry level jobs do offer opportunity for advancement. With the amount of growth expected this should continue.
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Productive and plenty of room to advance
Sourcing Specialist; Surgical Services (Former Employee) –  Pittsburgh, PAJune 21, 2017
Processing specialty items for 22 hospitals. Sourcing out new business opportunities to suppliers. Learnt EDI, negotiations with vendors and PeopleSoft. Management always keep employees updated on company changes. Culture was friendly, everyone helped one another if needed. Hardest part of the job was managing the work load. Enjoyable part of the job was accomplishing the daily work load.
Pros
Free breakfast and great benefits
Cons
Pay
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Depending on postion - good company to work
CUSTOMER CONTACT SPECIALIST (Current Employee) –  Pittsburgh, PAJune 20, 2017
Training and communication with employees is lacking at times. Must account for each minute of the day, however, overflow calls are not always taken into consideration
Pros
work from home
Cons
overflow calls not taken into consideration with looking at adherance for breaks and lunches
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Good work life balance
Director of Operations (Former Employee) –  Pittsburgh, PAJune 20, 2017
Management is not focused on customer service and is too concerned with profit. Workplace culture has changed over time. Commercialization of businesses is focused on expansion of bottom line profits and not the patient as well as the internal customers needs
Pros
worklife balance
Cons
backstabbing upper management
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Horrible environment full of tolerated & promoted workplace bullying
Office Assistant (Former Employee) –  Bradford, PAJune 14, 2017
A clique, very unprofessional office staff. Approach HR or upper Mgmt & be harassed by peers & office Mgr until you quit. No employee confidentiality.
Pros
Great Doctors, generous PTO time, good hours
Cons
Workplace bullying tolerated & promoted, awful mgmt.
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good place to work
Patient Access Coordinator (Current Employee) –  Pittsburgh, PAJune 14, 2017
learned a lot over the years, nice place to work, good management very busy place. all day helping patient and providing customer service. nice atmostpher to work for.
Pros
free lunches
Cons
short breaks
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dont get paid enough for all you need to do
Front Office Secretary (Former Employee) –  Bethel Park, PAJune 11, 2017
for what you have to do you don't get paid enough and for insurance company the benefits aren't that great, they are cheap but the coverage and deductibles are expensive.
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Good for entry level
Patient Access Representative (Current Employee) –  Pittsburgh, PAJune 9, 2017
The only con is shifts vary from 8 hours to 12 hours with only a 30 minute break, no matter what shift you are scheduled. Providing customer service is something that I thrive on, seeing a smile on someones face is always a plus because being in the emergency room is not enjoyable for anyone. Being a floater presents challenges when permanent workers base their opinion on floaters that came before you who may not have worked.
Pros
Job is enjoyable.
Cons
Being a floater means that you have to assimilate to many different personalities.
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Good environment to work.
Senior Professional Care Manager (Former Employee) –  Pittsburgh, PAJune 8, 2017
As a case manager on a SCI and General inpatient rehab unit, I was responsible for making sure the insurance approved the time patient was in rehab. I also was part of the discharge planning process.
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ok
Patient Information Coordinator (Current Employee) –  Pittsburgh, PAJune 1, 2017
ok place to work-very little chance to advance and when there is its hard to accomplish-nice doctors and a nice building-compensation is lacking- health benefits are affordable per pay check
Pros
doctors are nice to work for
Cons
short or no breaks at all
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Stressful
Enrollment Specialist (Current Employee) –  Pittsburgh, PAMay 30, 2017
UPMC is a great company, but the work/life balance doesn't exist. You are required to work a lot of overtime. If you have paid holiday where you don't work, the company makes you work overtime and you don't receive additional pay for that overtime.
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production
Senior Customer Care Representative (Current Employee) –  Pittsburgh, PAMay 26, 2017
great learning opportunity and customer service skills would recommend to anyone for entry level learning opportunity be prepared to work and take instruction
Pros
breaks
Cons
difficult to move from one department to another
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job is stressful
Medical Assistant (Current Employee) –  Natrona Heights, PAMay 24, 2017
I like working with the public
the management is terrible, if your not a pet to the management, you got the work no one else wanted
raises suck, no overtime
pay is terrible
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Good
Enrollment Specialist (Current Employee) –  Pittsburgh, PAMay 23, 2017
Fair, good place to work, and work environment is good.
Leadership is helpful when you have a problem.
Promotions and levels of advancement is among the best i have been around
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Hard job, under paid
RTT (Former Employee) –  PGH, PAMay 20, 2017
Hard work, short staffed, under paid. Management non supportive of RTs. RNs outstanding but very aggressive. Coworkers stressed. Benefits very good. Expensive parking in Oakland. Old building with water and plumbing issues. What do you do? It's a job, but not an easy one.
Pros
Benefits. Teaching hospital.
Cons
Working atmosphere, working conditions, lack of support.
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stress
Contact Center Representative (Current Employee) –  Pittsburgh, PAMay 17, 2017
I learned that the less one does the better off they are here. There are too many computer illiterate and healthcare knowledge deprived hired in this call center. It is high call volume and the training process should be concentrated for the specific functions of this center.
Pros
free coffee and tea
Cons
lack of leadership
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Serving residents at UPMC Cumberland Crossing Manor
Food Service Worker (Current Employee) –  Pittsburgh, PAMay 16, 2017
Different shifts throughout the weekdays and weekends, but were only two hours. This position is good for high school students looking to start work. Serving food to the residents allowed me to learn patience and better communication skills. It was a friendly environment in the workplace.
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ok place to work
CNA/Caregiver (Current Employee) –  Pittsburgh, PAMay 9, 2017
a typical day is a 12 hour shift doing your vitals blood sugars and help feeding paitents I love my job I love working with people.the most enjoyable part of my day is knowing that I can put a smile on a familt members face.
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Overall, a good company
Supervisor, Revenue Cycle (Current Employee) –  Southside Slopes, PAMay 8, 2017
Too many disparate groups who don't communicate and cause inefficiencies. Power-hungry directors who purposely hold back information from their staff. Some of the BEST coworkers and networking opportunities within the company.
Pros
Pay;
Cons
Middle Management isn't valued.
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Clean Enviroment
Janitorial Worker (Former Employee) –  Pittsburgh, PAMay 7, 2017
I enjoyed working there they always kept me on my feet. Showed me the importance of respect as well as work can be fun. The hardest part for me was working around patients andto make them feel as comfortable as possible.
Pros
no comment
Cons
turn over rate was very quick
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Overall rating

3.6
Based on 485 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.6
Job Security/Advancement
3.3
Management
3.1
Culture
3.4