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Urban Lending Solutions
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20 reviews

Urban Lending Solutions Employer Reviews

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Overall a decent place to work.
HR Coordinator/ Appraisal Recuiter-Coordinator (Former Employee), Broomfield, CO – May 15, 2013
Urbans is a fast pace enviroment, and can be hard to keep up with. They are decent to work for, but limited in the ability to advance in if you don't have a good relationship with the right people.
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Decent place
Processor (Former Employee), Colorado – April 12, 2013
Pros: decent pay
Cons: weak management
An outsource company with many temporary employees. Decent pay and coworkers.
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Underwriter
Employee (Current Employee), Highlands Ranch, CO – March 26, 2013
6 day a week work weeks with mandatory ot. Management is not experienced and not helpful. No room for advancement.
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Great Company
Quality Assurance Specialist November (Current Employee), Pittsburgh, PA – February 24, 2013
Wonderful place to work, opportunity for advancement and easily accessible management structure.
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It was a alright tempary work assignment
Project Specialist (Former Employee), Pittsburgh, PA – January 4, 2013
Pros: team work
Cons: hour of work
Productive and laid back work place. Like the team work type of work environment.
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Default Service Customer Advocate
(DSCR Advocate) (Foreclosure Specialist) (Current Employee), Broomfield, CO – January 2, 2013
Cons: all overtime is required to be work no exceptions at all.... high turn over
My past Tile of position was an DSCR - Default Service Customer Advocate (Foreclosure Specialist) my responsibilities were to handle the foreclosure customer complaints with Bank of America; At times the customer would make the complaints to the OCC and CFPB. And the United State Senators. I would list the concerns on the issues of the foreclosure and – more... provide research and resolution between the bank and the customer and the government regulators thought the research of all concerns on the customer account and the foreclosure processes.
With my assistance; I would guide the customer through the programs of Making home affordable or (MHA, HAMP and NON HAMP programs) or other work out assistance with the bank and government programs and the foreclosure process. Sometimes, I would have to provide other assistance for the bank the foreclosure process on a property for instance provide the research of the foreclosure issues or concerns of customer accounts and for the customer and the behalf of the bank. – less
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Productive and Fun teammates to work with.
Customer Advocate, Forensic Researcher (Former Employee), Broomfield, CO – December 31, 2012
Pros: great teammates to work with.
Cons: long work hours, no known end times, mandatory ot, six day work weeks most of the year, very little work life balance, punitive leadership
The position at ULS was challenging and kept you engaged to acheive the tasks at hand.
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Jobs going to India. Just run away.
Home retention (Current Employee), Colorado – December 12, 2012
Pros: friendly staff
Cons: incompetent executives, no vision or leadership to make this a stable company, very long hours, no work/life balance
The word is out that Infosys is buying Urban and our jobs are going to India. Not sure there is a reason to review the company now. How ironic that the owner was always talking up that Urban was a black owned company, but now he just sells out and sends our jobs overseas. Clearly shows that it was all corporate bull, and the executives and the owner – more... were just out to make a buck.

Management only cares about squeezing all they can out of you and then you'll be terminated like so many before. Get a job at McDonalds before this place. The worst abuse comes from the HR department. – less
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FJOHN – December 30, 2012

I just read your comment. I wont bother applying if this is happening soon. When is this supposed to happen? Thanks

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No home/social life.
Loan Processor (Former Employee), Broomfield, CO – October 16, 2012
Pros: the only pro is the people you meet. very friendly.
Cons: bad management and forced ot.
Work days are never consistent. You never knew what time you were going to be off work. If you had planned an event for and evening and there was too much work left, you weren't allowed to leave. 15 minute breaks weren't given. You have to constantly bug and ask managers for break. Lunch breaks were always being pushed back. Basically pushed to work – more... 16 hour days without a second lunch and expected to be back the next morning in less than 8 hours. If you left early before all the work was finished even if it was more than 10 hours, your job was on the line. – less
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Uneducated management
DSCR (Former Employee), Broomfield Colorado – October 11, 2012
Cons: management, training, pay
I spent 7 months of my life I will never get back. The management is bad and that is being nice. Urban Lending lost it's identity in the back pocket of BOFA. And intellisource the staffing company happen to be in cahoots with Urban Lending. If you work here you will not have a home life. Please plan on putting in a min of 65-70 hours of time in 1 week – more... and mandatory Saturdays at least they are nice enough to tell you to work on Saturday prior to your shift ending Friday evening. The training is a joke. They are arrogant and continued to play us around as employees. Your messing with peoples lives and your praying on people that need jobs so you feel they are helpless and willing to do anything you want. Well out of 20+ people nearly all have left in 1 month time after the transfer! What does that say about a company? Then they offer us a pay cut to join the team and say we will make up our loss in pay with plenty of overtime. Do not work for this company!!!!!!!! – less
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Customer Advocate
Quality Control Auditor (Current Employee), Broomfield, CO 80021 – October 7, 2012
Production based requires high volume and high quality. This position requires manditory over time and a grueling schedule.
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Conflicting training, Minimal working direction, ZERO job security, Management not trained properly or advance a team to potential Etc.,
Analyst, Risk Management (Former Employee), Denver, CO – September 21, 2012
Pros: wonderful co-workers with talent, potential, team players, honest
Cons: poor at best a cohesive and clear expectation outiline.
Poor. Leadership weak, zero guidance, direction random, No IT support to support work flow with systems, busy work, tons of down time. Would not recommend, no career opportunities to evolve.
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Hopeful
Recruiter/Human Resources Specialist (Former Employee), Broomfield, CO – August 5, 2012
Pros: benefits
Cons: management
Extremely busy work enviornment. People are friendly, but a bit chaotic. Good benefits but low pay.
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Not a good place to work
DSCR (Former Employee), Broomfield – August 1, 2012
Cons: not trained well to do the actual job.
This is a horrible place to work. Management very unfriendly, snobbish, and backstabbing. Way way too much overtime. They do not give an inch for the employee. Outside life does not exist. Those people live to work, not work to live. Employees not so friendly either. If I could give it "0" stars I would.
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Fast paced environment with room for advancement
Customer Advocate (Former Employee), Broomfield, CO – July 6, 2012
Pros: room for advancement, full benefits and decent salary.
Cons: job stability is questionable, as company works according to contracts. not family-friendly, extensive overtime is required and unpredictable.
A typical day at work consists of 6 hours of call center activity and 2+ hours of fulfillment time when employees process and respond to all escalated complaints received in the bank's office of CEO and President. I learned about the process and options for home loan modifications. The hardest part of the job was keeping a positive attitude with high – more... volume of irrate callers and ever changing policy and procedure from management. – less
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Chaos
Junior Underwriter/Quality Control Specialist (Former Employee), Broomfield, CO – June 22, 2012
Unprofessional work environment. It positively enforced my philosophy of correct and proper use of Business Communication ethics.
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Shanna – July 27, 2012

Absolutely the worst place I have ever worked. It is a hostile work environment. You are demanded to work 50+ hrs a week and if you refuse or do not want overtime your job is threatened. They are a production based company with unrealistic goals. They have no real structure or training and and this intensifies the stress and discontent. Employees are tired, overwork, underpaid and the stress is definitely not worth the pay.

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Fast paced environment with numerous duties.
Processor II (Current Employee), Broomfield, CO – June 5, 2012
Good entry level job to get some experience. I learned most of what I know with Microsoft Office at this job, and keep learning daily. A typical day is very fast paced, with numerous job duties that can vary day to day. Changes to procedures are made frequently; this job has made it very easy to adapt to change quickly.
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Would not work here again
Not Disclosed (Former Employee), Denver, CO – May 13, 2012
Cons: everything
Urban's leadership from the top down is disgraceful. Urban is a third party vendor who allows their client to dictate everything from who is hired to who is fired. Overtime is required at a moments notice, and there are no allowances made for a work-life balance.
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Productive and Learning experience
Advocate (Current Employee), Broomfield Co – April 29, 2012
Pros: learning the mortgage industry
Cons: mandatory overtime
working with people that have experience in the mortgage industry and the rules and regulations of the banking industry involved with mortgages.
The management was very knowledgeable and patient and expected the job to get done in a precise manner.
the co-workers all work as a team helping one another out to get the client to the correct line of business – more... to assist them,
The hardest part of the job is to tell the client there is nothing that can be done to save their home from foreclosure.
The most enjoyable part ot the job was to tell the client that they have been approved for the modification or refinancing of their home. – less
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Horrible Company
Mid-Manager (Former Employee), Broomfield, Colorado – February 28, 2012
Pros: employees
Cons: everything else
This is a joke of a company. Upper management has little or no knowledge on how to run a business. The CEO is looking to sell so really could care less whether it is a good place to work or not. There is no vision, no mission, no infrastructure in place to handle the "growth" this company is experiencing. That "growth" is simply banks throwing their – more... undesirable cases to this vendor and because leadership is so immature they always says yes whether it makes good business sense or not. There is no regard for the employee and no desire to hear feedback on how to make the company better. DO NOT WORK HERE – less
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About Urban Lending Solutions

Urban Lending Solutions (ULS) combines the industry's best people with the products, processes and technology to reduce operating – Read more

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