Great work environment, many opportunities to change positions in the company.
Customer Service Representative (Former Employee) – Augusta, GA – November 23, 2015
A typical day of work involved answering incoming calls in regards to general information, billing, order status, placing orders, and assisting home office/ retail locations based on the situation. While working for Urban Outfitters, I learned how to become a team leader, and became very versatile in my duties. When available, management was great, but more times it seemed as though there was a disconnect between the information from one manager to the other. I have no complaints in regards to my co-workers as they were fun to be around. The hardest part of the job originally was learning the information for the different brands. I thoroughly enjoyed working with my team(s) and it was great to connect with so many of our customers!
Great pay, benefits, chances to move up in company
At times lack of knowledge between management members