Questions and Answers about USAA

Here's what people have asked and answered about working for and interviewing at USAA.

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  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

24 questions

Absolutely zero work life balance shifts anywhere outside corporate HQ. Mids, mids, & more mids. Unhealthy obsession with 4x10s, weekends & rarely days off back2back. If you need a life or want an education, their shifts arenot for you.

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When I worked at the San Antonio location, I was an inside claims adjuster and management just micro-managed each employee. Especially when it came to the phones, they even micro-managed how long you were gone to the bathroom. It got to the point that you felt bad for leaving your desk to go to the bathroom because your manager would get after you for being gone 8 minutes. I found it very stressful and no one in the department was happy.

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Yes USAA will hire you they do not worry about debt they worry about your background.

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Face to Face and phone call and skype

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I would assume its not that difficult as long as your number are meeting the company expectation.

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USAA is an outstanding company. They put the money in to train people. You do not need to pay them back if you are unable to complete the training.

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Not really no. Most shifts are mids & require half to full day on weekends unless working 4x10s. Especially outside the corporate office or management.

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I transfered into investments from insurance

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