Questions and Answers about USAA

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How are the working hours?

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It depends what department you work in. If you are one of the many who work in the call center, there is very little flexibility. Policy services department is like a revolving door-so you will quickly get a M-F schedule. Policy services is open 24 hours. New Member Solutions department you will have to work weekends for years until you earn enough tenure to bid for a different schedule. They are open from about 6:30am cst to 8pm cst. You will most likely get a schedule where you have 1 day off during the week and 1 day off on the weekend. You will most likely not have 2 consecutive days off.
If you are in an actual salary type job- life may be better

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Absolutely zero work life balance shifts anywhere outside corporate HQ. Mids, mids, & more mids. Unhealthy obsession with 4x10s, weekends & rarely days off back2back. If you need a life or want an education, their shifts arenot for you.

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Suitable according to the traveling area

Answered - FULL STACK JAVA DEVELOPER (Current Employee) - San Antonio, TX

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Allows for life/work balance, various shifts are available based on business need and tenure

Answered - Real Estate Originations Manager (Current Employee) - Tampa, FL

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From 7 a.m. to 6:30 p.m.

Answered - Auto Claims Adjuster (Former Employee) - Tampa, FL

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I rarely have to perform tasks outside of business hours

Answered - Risk Analyst I, Chief Credit Office (Current Employee) - San Antonio, TX

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Regular business hours

Answered - Licensed Insurance Agent (Former Employee) - Tampa, FL

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Most new schedules include working Saturdays. Operating hours are 7:00am-6:00pm

Answered - LICENSED INSURANCE AGENT (Current Employee) - Colorado Springs, CO

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The shift hours at USAA Insurance were very flexible.

Answered - Insurance Agent/Customer Service Representative (Former Employee) - Sacramento, CA

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Very flexible and fair. Monday- Sunday shifts that will accommodate any one.

Answered - Senior Financial Foundations Specialist (Former Employee) - San Antonio, TX 78288

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