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286 reviews

Working at USAA

  • hacker in Modesto, California 23 days ago
    I know a guy working in USAA Phoenix Arizona Area now with a criminal history, such as drug trafficking and employee theft but I don't have any proof against him. He hides himself very well since the police didn't get him. So what should I do? Should I tell USAA about this guy without any proof? Will USAA believe me? If USAA checks his background again, will they find out anything wrong in his beckground since the police didn't?
  • joey1127 in Sacramento, California 1 month ago
    Every business has it's own style. What is the office environment and culture like at USAA? Are people dressed in business casual, jeans and t-shirts, or full-on suits? Do folks get together for Friday happy hours and friendly get-togethers? What is a typical day in the life of an employee at USAA?
  • Getting hired help – 17 replies
    hacker in Accra, Ghana 2 months ago
    I have applied to numerous positions with USAA and always got the "we are sorry to inform you...". Finally I got an email to complete the assement, which I did and then another email for a phone interview! Unfortunately it did not go any farther that the phone interview. I emailed the recruiter to ask for the future if I did anything wrong or what I could improve...she did not respond. I continue to apply and continue to get turned down. I have a college degree and all the qualifications they ask for...why am I not even getting past sending my application?! My husband just got hired there and I aswell know a couple other people that work for the company. I would love to work there! I have recently revised my resume in hopes that a change may look better for me... Any advice for me? Has anyone been turned down for a position then applied for others and got the job?
  • Interview In Progress – 3 replies
    prakranga in San Antonio, Texas 2 months ago
    Hi everyone. I applied for two positions at USAA two weeks ago. The next day they emailed an assessment which I passed. Then I had a phone interview this past Wednesday which I believe went really well since she elaborated on the benefits I would be offered and gave me a timeframe that I would be contacted (3 to 5 days). I'm not sure if they go by business days or if the weekend counts, but this would only be the 3rd business day I have been waiting. I keep checking back like a mad woman to see the status of my application. One still says being considered and the other interview in progress. Does anyone know how long the hiring process usually takes or from experience how soon will they contact you after the phone interview? I am interviewing and applying other places as well, but I would really love to work here. I've heard very good things about the company, at least in my city, that the negatives I've been reading about on here seem so farfetched from the truth. Then again those posts are from individuals in different locations and their personal experiences, and not so recent so I'm hoping things have changed. Maybe the Tampa branch runs things differently! Some feedback would be greatly appreciated!!
  • TheDemocrat in San Antonio, Texas 6 months ago
    It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at USAA? Any advice on striking the right note?
  • Janetta Purifoy in New Braunfels, Texas 7 months ago
    What are the average starting salaries, bonuses, benefits and travel requirements like at USAA? What do you like best about working at USAA? Are there any great perks or special treats for employees?
  • stressed out in San Antonio, Texas 8 months ago
    what is the basic licensing called for a claims representative at USAA? What are some questions that are on the test? Give examples please. How can I prepare for it?
  • Bluetea in Texas 8 months ago
    I was advised by my physicians to stop working in the fall of 2007. I did so, anticipating being out on short term disability followed by long term disability. My FMLA ran out before they'd made a decision on my disability. I had to take a loan against my SIP, just to get by. Once FMLA ran out, I was contacted by a manager to question when I would be returning to work, but I advised I had no return date as my doctor was putting me through the paces, trying to ascertain what diagnosis would be found. (I didn't have a diagnosis at first, only situations which made it dangerous for me to drive to work, impossible to talk on the phone for long or frequent conversations, etc. I appealed the denial, which was also denied. Then I appealed to the plan administrator who, after a year of reviews to reach that point, granted me 4 weeks (3 paid) of disability because of a surgery that I'd had within 6 weeks of going out. Everything else was denied. The best feedback I received came to me with the final denial: instead of saying she was trying to determine what was causing me to have so many problems and that she didn't feel it was safe for me to attempt to work until it was determined, the nurse practitioner I was seeing said I was going to have too many follow up medical appointments and that I was on too many medications to be a productive employee. Great to know, right? Wrong. At the time I was told that, I had no appeals left. Even though they knew something was going on with me that prevented me from working, I was denied my disability benefit because of how the practioner chose to word the documentation. Do you know of anyone else with a similar situation? I would love to hear about it!
  • Buster Reno in Chula Vista, California 10 months ago
    If anyone can answer this that worked in the auto claims dept. How many insureds are turned over and investigated for insurance fraud? Any replies would be great. Thanks!
  • ArmyofOne80 in Alamo Heights, Texas 10 months ago
    Up until the time Bob Davis took over, this was the greatest company around. Then it was known that the dollar was all we wanted. My loyalty died quickly along with so many others. I saw so many valuable employees turned out with a wealth of experience because technology replaced them. Upper management didn't stop to think technology can't offer the personal touch USAA was known for. No I'm proud anymore, I've even bought my coverage from another company.
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About USAA

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USAA Employer Reviews

Property Claims Specialist (Former Employee), Reston,VaJune 27, 2013