USAA Employer Reviews

Very stressful work environment and pay is well below industry standard. Company is growing to fast for its own good. I enjoyed being a Member but not an employee.

USAA is a great place. A typical day at work means a high volume of inbound calls. It is, as the description suggested, a call center. The training is excellent, by far the most structured training I have ever gone through. Management is a hit or miss, some are great, other not so much.

The culture is up beat, they keep their employees happy with on-site – more... gyms, health clinics, and a multitude of cafeterias.

The hardest part of the job, is the call volume. If you have a great manager, you get to work on side projects that actually matter. It provides for the opportunity to meet other managers and directors. It's a great way to network.

Promotions are difficult and there is loads of competition. A bachelor is not enough, you must have a master and/or other professional designations. But the great thing is that USAA pays for all your education.

Don't expect to move to different position within a year, it's going to take about 2 years to be promoted outside of the call center environment. – less

A typical day at USAA keeps me very busy. I spoke on the phone, provided exceptional customer service, and issued or amended automobile insurance policies every day. I also attended intensive training in order to accurately and successfully provide the best service possible. I learned all about insurance, which I had very little knowledge of before – more... my employment. My managers were amazing and encouraging. They were always available to provide insight and support. My co-workers and I were able to support each other, answer each others questions, and celebrate our successes together.

The hardest part of the job was when I received the one phone call from an irate customer that I was not able to help due to the insurance regulations. I felt terrible that I couldn't help them, but was reassured by a manager who assisted me with that call that there was no possible solution for that customer. The most enjoyable part was knowing that I did my best with each and every customer that I spoke to. – less

USAA is a good company to work for. There are many issues with management in the injury departments, however, the people are wonderful and the benefits are amazing.

A truly great company with a mission that is easy to get behind.

-took incoming calls all day without the necessary time to get back end work completed due to adherence policies

Once you have become a manager you are set. You are longer taking phone call after phone call. You can sit back and relax. No matter what the phone calls are you are made to "open it up" even if it has nothing to do with being a Financial Advisor. You are judged on completely irrelevant goals such as: how many times you use a particular financial planning – more... tool and number of products sold not based on profitability. For example, I can sell 10 different annuities at 5k each which counts for 10 products or I can sell 1 annuity at 500k which only counts for 1 product. Seems like they have their priorities backwards. Getting time off when you need is almost impossible unless you have been there for years. – less

Overall good company but position was not for me. Very choatic at times. Too much overload of work.

• Front line representative for automobile, and property insurance policies.
• Proactively identify opportunities and member needs to add and improve member products and services.
• Performs underwriting analysis to evaluate risk acceptability, and determine appropriate product pricing.
• Refers to and assists members/customers with Internet services – more... and answers questions as needed.
• Position requires acquisition and maintenance of applicable insurance license and/or securities registration consistent with the position's requirements. – less

Great place to work with very good benefits. It is hard to move to other areas in the company.

I loved this job. it was fun and easy. people were good. I mostly enjoyed talking to the client and keying in data.

My workday consisted of answering the phones for Insureds calling in with a claim. I either set up and completed a towing claim or set up the claim to transfer to an Associate to complete.
I learned, first hand, to have compassion for an individual who was in an accident.
The management were very focused on keeping the call center guidelines in check.
The – more... hardest part of the job was to tell the caller they did not have coverage.
The most enjoyable part of the job was helping someone in a crisis. – less

great place to work, full of benefits. The culture of USAA is excellent, There is room for advancement

If you don't mind sitting, micro management and agenda driven stats, then this is a great place to work. Management is competent enough, the job can be stressful.

Great benefits, stressful environment, not enough pay for the work required. The members we served were wonderful and I loved my job for a very long time.

Talked to customers for the most part of the day, offered solutions to their currect issues regarding product lines with company and also their financial situations. Management was always very helplul and made sure all tools necessary to perform our job were given to employees. Co-workers were team players, respectful to one another. Most enjoyable – more... part of the job was helping to find a solution for our members. – less

Great management, great culture, leadership always wants to help you in being successful

I worked in several different areas in the 10 years that I worked for this company. I started out as a secretary in the claims department working with several managers in writing letters and fielding calls.
I later went to work in the department where I would help to set up payment plans for folks wanting to pay their insurance premiums and they were – more... unable to make the typical full monthly payment so they would set up a payment plan through me.
My co-workers here at this company were very good to work with. They all seemed to be team players and worked well together.
My last position at this company was working in the Salvage Department where we processed claims for persons whose cars had been totaled in an accident. We made sure their claim was handled and that the title was changed into a salvage title and the car was disposed of as parts or sold at an auto auction.
The most enjoyable part of this job was again, the people and interaction with people. – less

The training process for Financial Foundations Associate is extremely intense and you do not secure your job until you have passed certification about 10 weeks after the start date. The company is wonderful and overall has wonderful members but this position is not for everyone. The environment on the call floor leaves you feeling lonely at most times – more... since you only meet with your team once a week, as long as call volumes are not too high. If you love face to face interaction this is not the position for you. – less

A typical day at work is coming in about 20-30 minutes early to read emails and follow up on member's accounts that do not need to be contacted back. Then once it's time, log on to the phone and take calls until the end of the day and follow up with those members that need call backs.

USAA really does care about it's employees as much as it's members. – more... There are several gyms and healthy places to eat there. As well as fun activities like ping pong, pool, and Wii games. There is constant support in obtaining and maintaining a healthy lifestyle.

Management varies throughout the whole company. There are some that are very strict and others who let you do your job as long as you do it right. The majority of my coworkers are hard working, family oriented people. Everyone there treats each other like family.

The hardest part of the job is sitting at a desk for 9 hours a day talking on the phone, but it's worth it when you know you are assisting in the well being of others. Receiving recognition every month for Excellent Customer Service makes it all worth while. – less