Pros: on-site gyms and health clinics, excellent benefits and pay, loads of pto
Cons: hard to get promoted, high call volumes
USAA is a great place. A typical day at work means a high volume of inbound calls. It is, as the description suggested, a call center. The training is excellent, by far the most structured training I have ever gone through. Management is a hit or miss, some are great, other not so much.
The culture is up beat, they keep their employees happy with on-site – more... gyms, health clinics, and a multitude of cafeterias.
The hardest part of the job, is the call volume. If you have a great manager, you get to work on side projects that actually matter. It provides for the opportunity to meet other managers and directors. It's a great way to network.
Promotions are difficult and there is loads of competition. A bachelor is not enough, you must have a master and/or other professional designations. But the great thing is that USAA pays for all your education.
Don't expect to move to different position within a year, it's going to take about 2 years to be promoted outside of the call center environment. – less