USAA Employee Reviews

Found 902 reviews matching the search
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worked in file department
Administrative Assistant II (Former Employee) –  Colorado Springs, COJune 25, 2017
I was let go because of the files went digital and they eliminated the position and there were no other options at the time I wanted to pursue. Most of the time it was enjoyable.
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A wonderful TEAM!
Insurance specialist (Current Employee) –  Tampa, FLJune 24, 2017
When you work full time, your coworkers are like family. I have had a wonderful experience working for USAA. I am in Insurance Sales, and have worked for USAA for over a year now. They truly care about their members, AND their employees. They want their employees to grow and learn and move up within the company, and will pay to help people achieve greatness. They are currently paying for employees college education, no matter what degree program you are looking for. They also want to see their members succeed in life. They may not be the cheapest insurance company out there, but they have the best and most inclusive contracts, so every member can feel safe and secure.
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Great Company to Work for
Financial Specialist (Former Employee) –  Colorado Springs, COJune 22, 2017
They have very short breaks and very strict policies the training happened right away and they paid for everything associated with training to ensure the employee could concentrate and step time on the given training. two weeks total
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Overall a great company to work for, call centers just aren't for everyone.
FINANCIAL ADVISOR (Former Employee) –  San Antonio, TXJune 22, 2017
USAA offers an excellent company culture, truly competitive pay and great benefits. As far as call centers are concerned, there is not better call center to work for, but USAA can only do so much to improve their call center environment. For many, it doesn't take long to grow tired of the redundancy and/or rigidity of any call center role and there is not much anyone can do about that.

Those that aren't in call center roles or don't mind the redundancy of a call center role have little to complain about. Just consider yourself cautioned, that one should not enter the USAA call center expecting that this will be a 1-2 year "stepping stone" to a better role. This is not the case for most. There are opportunities to advance within the call center, but it is difficult and rare to advance quickly beyond the call center role.
Pros
Excellent benefits and competitive pay.
Cons
Not much opportunity for advancement out of call center for call center employees.
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loved working here!!
MEMBER SOLUTION ASSOCIATE (Former Employee) –  Colorado Springs, COJune 22, 2017
I absolutely loved working for USAA.. the only down fall was when we received unexpected PCS orders USAA did NOT honor their creed about taking care of military spouses. I had to resign my position after fighting for my job for almost 2 months. HUGE LET DOWN as a active duty spouse!!! other than that, great company to work for.
Pros
great enviornment
Cons
doesn't follow through on core values
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If you have a bachelor's degree...Please run from this place
BIS (Former Employee) –  Tampa, FLJune 21, 2017
You will not advance no matter your degree(s) or designation(s). This is a call center for HS graduates only. Go where you are valued. They value military tenure over education and professional experience.
Pros
Tuition reimbursement...nothing else
Cons
Advancement, Work-life balance, overworked, compensation, parking
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banking
Member Service Specialist (Current Employee) –  San Antonio, TXJune 20, 2017
Help members with financial security and service military families the way the should be treated. All work is to contribute to the mission and actions USAA .
Pros
pay
Cons
na
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Change Causes Chaos
Senior Program-Project Manager (Current Employee) –  Tampa, FLJune 20, 2017
There is too much consistent change to provide a stable environment for the people attempting to support the user base. It is ok to want to change things that are not happening well but it only impedes those providing the services because they are constantly pulling resources to something new and different without even truly establishing a process for the change management.
Pros
employee benefits
Cons
lack of stability and lack of process management
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Ridiculous
Customer Service Representative (Current Employee) –  FloridaJune 20, 2017
The hiring process is ridiculous & highly intrusive. To have to go through such a high level background check to work in a call center is absurd. The job is too stressful for the pay
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Great Place to Work
Development Program Owner (Current Employee) –  San Antonio, TXJune 19, 2017
I work with great people for a company with fabulous amenities. USAA takes care of its employees like no other company. It also has a noble mission and it truly does care about its members/customers.
Pros
Facilities and work environment
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Great company to work for
Customer Service Representative (Former Employee) –  Colorado Springs, COJune 15, 2017
The company is amazing to work for. The managers and employees are very supportive. Great work life balance and they truly care about their employees.
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Excellent place to work
Consumer Lending Specialist (Former Employee) –  San Antonio, TXJune 15, 2017
my job was typically casual and comfortable, learned 3 professional, management tough and easy going, culture family friendly, hardest part of job was production, enjoyed the people.
Pros
festivals
Cons
30 minute lunches
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Lovely
IT Technician (Former Employee) –  San Antonio, TXJune 14, 2017
I will actually be going back here soon and I am very excited for this. I think that if anyone is able to work for this company they should. They are very understanding. They come with many benefits and opportunity. They train you very well and they are the most friendly people you will ever meet. Their goal is such a wonderful one that it helps you feel like you are making an actual difference in peoples lives.
Pros
Great food
Cons
short breaks
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Assisting members with insurance needs, questions and opportunities to grow with USAA
Sr. Financial Foundations Senior Specialist (Former Employee) –  San Antonio, TXJune 14, 2017
Assisting members with insurance needs, questions and opportunities to grow with USAA. assisting with new pipeline classes and training, Assisting Manager with team.
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Privilege to work for USAA
IT Operation Specialist (Former Employee) –  San Antonio, TXJune 13, 2017
Great Pay!! Willing to move you up promoting . Great benefits! Has its own mall, many cafeterias, its own gym. Great Bonuses! Awesome work environment.
Pros
Discount lunches
Cons
Contractors no benefits, or privileges
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Great company with superior work life balance
Life and Health Advisor Subject Matter Expert (Current Employee) –  San Antonio, TXJune 12, 2017
top company to work for
work place culture is great
great experience
the best place to work and gain valuable experience.
leadership is great and most are willing to grow their employees.
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Good Work, Great Invironment
BANKING AND INSURANCE SOLUTIONS SPECIALIST (Current Employee) –  Tampa, FLJune 12, 2017
Call center job can be tough, but working for a great company. Do have to make certain goals and can be stressful. Overall the benefits and the members we serve makes it worth it.
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Extremely Productive, Great Teamwork environment and rewarding
SYSTEMS ENGINEER (Former Employee) –  San Antonio, TXJune 12, 2017
Each day is new and exciting; combine with independent and collaborative efforts. There is clarity and timelines on department plans and goals. Communication, verification and documentation are key elements in every aspect of Your job.
Pros
Great Benefits!!!!
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micromanaged
Homeowners Insurance Sales and Service Specialist (Former Employee) –  Phoenix, AZJune 9, 2017
Call center is micromanaged and loopholes keep top performers in their current positions instead of being promoted. Very clique oriented and you better hope your manager likes you.
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good place to work
Sr. DevOps / Cloud Engineer (Former Employee) –  San Antonio, TXJune 7, 2017
I have worked in usaa more than 1 year.it's a very good place to work
My team members are very friendly.And I didn't face any work pressure in my project.
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Overall rating

4.1
Based on 909 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
4.3
Job Security/Advancement
3.6
Management
3.5
Culture
4.0