Pros: salary, overtime, daycare onsite, gym onsite, excellent cafeteria onsite, dental insurance is great, high standards, good reputation
Cons: high deductable for healthcare
A typical workday will entail resolving on average 80 incoming and existing claims, documenting all the calls and status, work, and telling customers about other products that USAA has to offer.
My multi-tasking skills have improved to manage the large case load, especially when there is a natural disaster such as Hurricane Sandy or if there are vacancies – more... in our department. Not being from a military background, I have learned what that lifestyle entails.
Management monitors our calls weekly and we get a review based on that. Additionally, there are times they will sit with us as we deal with customers. It is helpful feedback and ensure our excellent customer service.
The hardest part of the job is when claim volume gets extremely high. But we do get paid overtime which allows my coworkers and I to catch up.
There are several things I love about my job including: hearing consistently how satisfied our customers are (the reputation of USAA), fair compensation, and communicating with customers. – less