USAA
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25 reviews

USAA Employer Reviews

Compensation/Benefits
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Run quickly
Financial Advisor (Current Employee), San Antonio, TX –
Pros: 401k match (that is it)
Cons: too many to list.
This organization has a great mission, however the implementation is terrible. Management consists of sheeple that in turn promote sheeple. Independent thought is frown upon, this a single dimensional role, no room for growth, ability to contribute from previous work or academic experience. Financial advice is mediocre at best, most advisers have no – more...  prior experience and simply regurgitate what they are told. – less
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GOOD
Policy Service Agent (Former Employee), San Antonio, TX –
IF YOU WORK HARD YOU ARE REWARDED...MGMNT IS OK...GOOD WORK ETHICS...OK TO WORK FOR...GREAT BENEFITS
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Excellent opportunities
Glass & Roadside, Billing Clerk (Former Employee), San Antonio, TX –
Pros: special incentives
Cons: short lunches
Open up a claim for tow/glass reimbursements.
I learned to navigate thru files, and open claims for member reimbursements.
I had an excellent manager.
My co-workers were helpful, I learned a number of tasks.
Filing misrouted mail.
I enjoyed reviewing/opening claims to reimburse members their out of pocket tow/glass bills.
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A great place to work once you get your foot in the door.
Output Production Technician (Former Employee), San Antonio, Texas –
Pros: family-like work environment, excellent benefits.
Cons: parking, traffic on and off campus, some company policies.
I started out as a temporary hire, but was offered full time employment within three months. I left after 17.5 years to persue what I thought was the perfect career, and I regret it to this day!
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insurance
property and casualty insurance adjuster (Former Employee), Tampa, FL –
it was a good solid company with great benefits it lacked in employee moral.. but is the best in customer service
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Helping those who've served.
Associate Claims Adjuster (III) (Former Employee), San Antonio, TX –
Pros: benefits
Cons: sometimes unrealistic goals.
It was an honor to assist members of our community who fight for us. The work is stressful, but at the end of the day we're supporting them.
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Member Service Associate
Member Service Specialist (Former Employee), Tampa, FL –
Insurance sales for auto, rental & home
Adjustments to policies as requested or needed.
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Productivce and fun place to work with outlets for exercise & gaming
Customer Service (Former Employee), Tampa, FL –
I enjoyed my time with USAA. I learned a great deal from my co-workers as well as management.
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always work
Mailroom Clerk (Former Employee), San Antonio, TX –
Stayed busy at all times .Made work easy and fun. Met alot of people.
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Productive and fun place to work.
IT CUSTOMER SERVICE ANALYST (Former Employee), San Antonio, TX –
Pros: pay and benefits
Great place to work. Good hours and learned much of my experience at USAA. Management was great. Co-workers were great to work with. Hardest part of the job was move projects. The most enjoyable part of the job was the enironment we worked in.
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USAA
Financial Foundations Specialist / Insurance Agent (Current Employee), San Antonio, TX –
A great company to work for, learned many things, great opportunities
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Good company just didnt like the phones
3rd Party Claims Adjuster (Former Employee), Norfolk, VA –
If you dont mind staying attached to a desk all day answering phones. then you will not have a problem with this company. They are pretty loyal and the pay is good.
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Productive fun work environment with game room,
Member Relationship Specialist III (Former Employee), San Antonio, TX –
Pros: benefits, and pay differential, game room
Cons: short lunch, call center environment
Co-workers are great, everyone gets along with everyone. Great management, hardest part of the job is being on the phone all day.
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It's all about numbers and sales
Member Relationship Specialist II (Current Employee), Phoenix, AZ –
Pros: great benefits
Cons: extreme stress and pressure
Extreme call enter environment. You don't get commission but if you don't keeps your sales up you get fired. Hmmmm?
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workplace culture
Software Developer & Integrator (Current Employee), San Antonio, Texas –
Pros: consultant/contract/offshore oriented
Cons: management team political only no it respect
USAA is just a political place not a technical professional place
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Highly productive environment.
Executive Assistant (Former Employee), San Antonio, TX –
Theis company has too many advantages to list~job advancement, college tuition assistance, health plan, and more.
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For all the talk about integrity .....
Analyst (Former Employee), San Anronio –
Pros: benefits
Cons: politics run rampant, lack of ethics
A lot of talk about integrity. However, the integrity among many directors and executives are highly questionable, and the good people just stay quiet to not jeopardize their jobs. The truth is defined by who is in charge, and if a director is lying, that is OK, but if a regular employee speaks the truth, he/she is the problem.
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Very good company
Bodily Injury Claims Adjuster (Former Employee), Tampa, FL –
Great company with good compensation. The medical and dental was a little high priced when I was there.
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Call center environment
Member Relationship Specialist (Former Employee), San Antonio, TX –
Okay place to work but must be ready to stay on the phone all day and not move.
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Great benifits....but
Bank Servicing Specialist II (Former Employee), Tampa,fl –
Pros: annual bonus, extra vacation days, casual dress
Cons: turning into sales job, no uppermovement, management not fully trained
great benifits, cafe and gym on site. relax and engerize zones to use on break or lunch. be ready to take alot of calls and drink the kool-aid. not much uppermovement for the pay and not willing to cross train.
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About USAA

USAA has been serving military families since 1922 and has become one of America's leading financial services companies. The association, – Read more