Pros: Gym on site, very secure location, great benefits
Cons: very short lunch break, late schedules with not a lot of flexibility for time off
USAA is a wonderful place to work as we serve the military and their families; however the ability to advance is very slim. Experience is not a major factor in promotions. The hardest part of the job is completing your work as you are not allowed any time off the phone to investigate claims, type letters, review policies or make out-bound calls. You are constantly in "auto-in" and the inbound calls come back to back without a second in between due to constant staffing issues. There appears to be a very large turn around in this position. It is not a situation where one feels they are set up to succeed. The facility is beautiful and has great amenities if one can find the time to enjoy them. Everyone at the company has tenure and newer experienced employees are not treated with any respect for their prior knowledge or work experience. Regardless of experience, education, etc. you begin the job here as a "grunt" and it is near impossible to advance.