When you work full time, your coworkers are like family. I have had a wonderful experience working for USAA. I am in Insurance Sales, and have worked for USAA for over a year now. They truly care about their members, AND their employees. They want their employees to grow and learn and move up within the company, and will pay to help people achieve greatness. They are currently paying for employees college education, no matter what degree program you are looking for. They also want to see their members succeed in life. They may not be the cheapest insurance company out there, but they have the best and most inclusive contracts, so every member can feel safe and secure.
Financial Specialist (Former Employee) – Colorado Springs, CO – June 22, 2017
They have very short breaks and very strict policies the training happened right away and they paid for everything associated with training to ensure the employee could concentrate and step time on the given training. two weeks total
Overall a great company to work for, call centers just aren't for everyone.
FINANCIAL ADVISOR (Former Employee) – San Antonio, TX – June 22, 2017
USAA offers an excellent company culture, truly competitive pay and great benefits. As far as call centers are concerned, there is not better call center to work for, but USAA can only do so much to improve their call center environment. For many, it doesn't take long to grow tired of the redundancy and/or rigidity of any call center role and there is not much anyone can do about that.
Those that aren't in call center roles or don't mind the redundancy of a call center role have little to complain about. Just consider yourself cautioned, that one should not enter the USAA call center expecting that this will be a 1-2 year "stepping stone" to a better role. This is not the case for most. There are opportunities to advance within the call center, but it is difficult and rare to advance quickly beyond the call center role.
Excellent benefits and competitive pay.
Not much opportunity for advancement out of call center for call center employees.
MEMBER SOLUTION ASSOCIATE (Former Employee) – Colorado Springs, CO – June 22, 2017
I absolutely loved working for USAA.. the only down fall was when we received unexpected PCS orders USAA did NOT honor their creed about taking care of military spouses. I had to resign my position after fighting for my job for almost 2 months. HUGE LET DOWN as a active duty spouse!!! other than that, great company to work for.
If you have a bachelor's degree...Please run from this place
BIS (Former Employee) – Tampa, FL – June 21, 2017
You will not advance no matter your degree(s) or designation(s). This is a call center for HS graduates only. Go where you are valued. They value military tenure over education and professional experience.
There is too much consistent change to provide a stable environment for the people attempting to support the user base. It is ok to want to change things that are not happening well but it only impedes those providing the services because they are constantly pulling resources to something new and different without even truly establishing a process for the change management.
IT Technician (Former Employee) – San Antonio, TX – June 14, 2017
I will actually be going back here soon and I am very excited for this. I think that if anyone is able to work for this company they should. They are very understanding. They come with many benefits and opportunity. They train you very well and they are the most friendly people you will ever meet. Their goal is such a wonderful one that it helps you feel like you are making an actual difference in peoples lives.
Extremely Productive, Great Teamwork environment and rewarding
SYSTEMS ENGINEER (Former Employee) – San Antonio, TX – June 12, 2017
Each day is new and exciting; combine with independent and collaborative efforts. There is clarity and timelines on department plans and goals. Communication, verification and documentation are key elements in every aspect of Your job.