AUTO ADJUSTER III (Current Employee) – Tampa, FL – June 14, 2016
USAA offers cutting edge technology to facilitate the process of daily auto claims. One of the leaders in the auto insurance industry have experienced amazing growth which ensures job security. Benefits are second to none along with a free gym on site to assist employees to maintain good health.
Job security and great benefits.
Short breaks and workload could become highly stressful.
CLAIMS REPRESENTATIVE (Current Employee) – San Antonio, TX – June 10, 2016
a typical day at work involves working on a team with not enough hours in the day to complete your assigned tasks. the hardest part of my job is dealing with the lack of teamwork and cooperation within the departments.
if you are in the insurance side of the business, you are stuck
Great place to work with top notch compensation and benefits, and a culture that is focused, fun, and productive.
Senior Business Development Advisor (Former Employee) – San Antonio, TX – May 29, 2016
USAA employees are mission-focused and highly engaged. A typical day included meaningful and purposeful work that you really felt was making a difference not only in your future, but in the lives of those who serve our nation.
Customer Service Representative (Former Employee) – San Antonio, TX – May 25, 2016
There is always someone to help with situations, I learned to ask questions, Management is concerned for employees well being, co-workers are friendly and always willing to help. the best part of this job is helping customers with their needs.
Very few companies care for their overall mission like this one. Definitely a gratifying and challenging place to work. Most employees are placed in a call center environment, which can prove to be a challenge for those who prefer a more physical human interaction from day-to-day.
Business Analyst I (Former Employee) – San Antonio, TX – May 12, 2016
Many directors and managers protect their jobs by getting rid of promising employees. So many people get let go, it's dog eat dog to try and survive. Negative politics and back-stabbing are commonplace. Reorganizations happen all the time, for no apparent reason. I had fourteen managers less than 10 years. Chaotic changes happen on a regular basis. Beware positive reviews, the company makes management staff go online and write false reviews in an attempt to keep a positive image. Odds are, you will regret working here at some point.
Just another large call center.
Chaos, Major disconnect between executive level and directors/managers, People desperately trying to keep jobs for which they are not qualified, Poor middle management, Hostility toward call center employees
Member Service Specialist (Former Employee) – Norfolk, VA – May 11, 2016
USAA made the decision to close their Norfolk, VA office. We were provided the opportunity to relocate to either TX, CO,AZ,FL or retire. USAA has always been a great company to work for. Employees were always considered in all aspects of work. Fast paced environment, always ready to assist our members, who being in the military, always depended on our expertise with their coverages. Hardest part was to leave the company, most enjoyable was being able to assist our military families.
Policy Service Specialist (Former Employee) – San Antonio, TX – May 9, 2016
Assist members with their insurance needs by providing quotes and assisting with any insurance questions or concerns making sure they understand their coverages, you learn from your peers whom are always willing to assist and management is their for all your concerns, Enjoyed talking with our members and helping them