USAA Employee Reviews in United States

Found 663 reviews matching the search
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Great insurance company
AUTO ADJUSTER III (Current Employee) –  Tampa, FLJune 14, 2016
USAA offers cutting edge technology to facilitate the process of daily auto claims. One of the leaders in the auto insurance industry have experienced amazing growth which ensures job security. Benefits are second to none along with a free gym on site to assist employees to maintain good health.
Pros
Job security and great benefits.
Cons
Short breaks and workload could become highly stressful.
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good company, not great
CLAIMS REPRESENTATIVE (Current Employee) –  San Antonio, TXJune 10, 2016
a typical day at work involves working on a team with not enough hours in the day to complete your assigned tasks. the hardest part of my job is dealing with the lack of teamwork and cooperation within the departments.
Pros
bonus
Cons
if you are in the insurance side of the business, you are stuck
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great company
Financial foundations associate (Former Employee) –  Tampa, FLJune 2, 2016
Great company to work for
Really takes care of their employees
Room for advancement
Positive atmosphere
Great pay
Great positive coworkers
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Usaa
Policy Service Staff Advisor (Former Employee) –  San Antonio, TXJune 2, 2016
Excellent organization with which to work. Customer focused environment in which world-class service is provided on a daily basis.
Pros
Benefits; Advancement Opportunities
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Great place to work with top notch compensation and benefits, and a culture that is focused, fun, and productive.
Senior Business Development Advisor (Former Employee) –  San Antonio, TXMay 29, 2016
USAA employees are mission-focused and highly engaged. A typical day included meaningful and purposeful work that you really felt was making a difference not only in your future, but in the lives of those who serve our nation.
Pros
Work/Life Balance
Cons
None
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Excellent Company for Advancement and Diversity
Office Administrator (Current Employee) –  Chicago, ILMay 26, 2016
This employer is hands down the best employer to work for. You are treated with respect, dignity and given the opportunity to self-improve through various channels they have set for their employees.
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Service Representative, Instructor, Instructional Developer
Instructional Developer (Former Employee) –  San Antonio, TXMay 25, 2016
Started out as a Auto Service Representative and eventually advanced to the training department first as a Life Company Instructor then retired as an Instructional Developer.
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Great Place to Work
Customer Service Representative (Former Employee) –  San Antonio, TXMay 25, 2016
There is always someone to help with situations, I learned to ask questions, Management is concerned for employees well being, co-workers are friendly and always willing to help. the best part of this job is helping customers with their needs.
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management
Salesforce Developer (Former Employee) –  San Antonio, TXMay 25, 2016
good management in motivating employees by fine decision making
learnt a lot at work,co-workers are cooperativeand had good coordination .excellent team work
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Amazing
Systems & Research Engineer (Current Employee) –  San Antonio, TXMay 24, 2016
Even as a contractor, this is a great place to work. No reason to leave campus, and they have a 92% employee retention rate.
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Productive and fun place to work
Oracle SQL, PL/SQL Developer (Current Employee) –  Plano, TXMay 21, 2016
Immense scope for understanding and knowledge.
Diverse job challenges to learn and understand new skills .
Career oriented job responsibilities.
Fun and productive place to work
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Great benefits and wonderful mission
Financial foundations senior specialist (Current Employee) –  Tampa, FLMay 20, 2016
Very few companies care for their overall mission like this one. Definitely a gratifying and challenging place to work. Most employees are placed in a call center environment, which can prove to be a challenge for those who prefer a more physical human interaction from day-to-day.
Pros
Benefits
Cons
Work-Life-Balance
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Great Place to Work in IT
Business Systems Analyst (Current Employee) –  San Antonio, TXMay 18, 2016
USAA is truly a great place to work in IT. They provide world class benefits, genuinely care about their employees, and are continuing to grow.
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Cut Throat Culture
Business Analyst I (Former Employee) –  San Antonio, TXMay 12, 2016
Many directors and managers protect their jobs by getting rid of promising employees. So many people get let go, it's dog eat dog to try and survive. Negative politics and back-stabbing are commonplace. Reorganizations happen all the time, for no apparent reason. I had fourteen managers less than 10 years. Chaotic changes happen on a regular basis. Beware positive reviews, the company makes management staff go online and write false reviews in an attempt to keep a positive image. Odds are, you will regret working here at some point.
Pros
Just another large call center.
Cons
Chaos, Major disconnect between executive level and directors/managers, People desperately trying to keep jobs for which they are not qualified, Poor middle management, Hostility toward call center employees
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Excellent Company, Employees, Managers
Member Service Specialist (Former Employee) –  Norfolk, VAMay 11, 2016
USAA made the decision to close their Norfolk, VA office. We were provided the opportunity to relocate to either TX, CO,AZ,FL or retire.
USAA has always been a great company to work for. Employees were always considered in all aspects of work. Fast paced environment, always ready to assist our members, who being in the military, always depended on our expertise with their coverages. Hardest part was to leave the company, most enjoyable was being able to assist our military families.
Pros
Bonus based on profit of company
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Great Company to work for
Policy Service Specialist (Former Employee) –  San Antonio, TXMay 9, 2016
Assist members with their insurance needs by providing quotes and assisting with any insurance questions or concerns making sure they understand their coverages, you learn from your peers whom are always willing to assist and management is their for all your concerns, Enjoyed talking with our members and helping them
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Great place to work
Secondary Marketing Splst II, Post Closing (Former Employee) –  San Antonio, TX 78288May 6, 2016
Awesome place to work, great benefits, work to life balance, vacation time, the best enviornment to work at. bosses are good people too.
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enjoyed working with the military
Property Field Adjuster (Former Employee) –  TennesseeMay 3, 2016
Too many restrictions
Manager not a people friendly person
Most of our team have left
Enjoy meeting people in person and on site
Pros
All equipment needed to handle claims adequately
Cons
Claim load and restrictions
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Time management required
Total Loss Claim Adjuster (Current Employee) –  San Antonio, TXMay 3, 2016
over great company
amazing benefits
great advancement opportunities
must be able to multitask
overtime is available (required to maintain good numbers)
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Good company
Claims Adjuster (Former Employee) –  Chesapeake, VAMay 3, 2016
Great pay, tough workload
Managed 125 claims files
Self-managed most of the time
Great office
Lots of stress with this job but people are great at the company
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Overall rating

4.0
Based on 667 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
4.3
Job Security/Advancement
3.5
Management
3.5
Culture
4.0