USAA Employee Reviews

Found 902 reviews matching the search
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Contracting
Desktop Support Analyst (Former Employee) –  San Antonio, TXJune 3, 2017
Had an amazing time there just as a contractor it isn't the best place to be so many mundane rules and regulations that make the experience less attractive for the grunt workers
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Change is constant!
Technical Writer/SW Dev Improvement Solutions (Former Employee) –  San Antonio, TXJune 2, 2017
Worked with Problem Management and Technical teams to create technical debriefs and identify follow up actions on all SEV1 events and events deemed critical by upper management.
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not recommended
Memeber Service Representative (Former Employee) –  Phoenix, AZMay 30, 2017
This company is listed as the top employers to work for yet has a high turn over rate. It is not what they say it is . They do have good benefits. You only get the top benefits if you were in the military if you were not everyone else gets different benefits. They only promote who they want even if you are the top performer with an education. They lie to get what they want and only are willing to work with certain disabilities. The job they say is to protect the members financially situation and all you do is sales. Not a job I would recommend for a career to anyone.
Pros
Benefits
Cons
not willing to promote unless you are someone they want to
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Usaa
Business Planner & Support Analyst (Former Employee) –  San Antonio, TXMay 26, 2017
Work for a world class company in a challenging, rewarding role where I can utilize my advanced analytical skills along with my wealth of knowledge in Workforce Analytics and Business Intelligence. This position will offer the opportunity to use other key strengths, such as my project planning, organizing and implementation of best-in-class business strategies.

Enjoyed working at the company; however, advancement opportunity at DIRECTV.

Great Culture and Benefits.
Pros
Culture, Benefits, Work/Life Balance, Bonuses
Cons
Lack of Diversity and Inclusion
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I loved my job here
Caseworker (Former Employee) –  Waco, TXMay 26, 2017
This company was very organized, had good benefits. Unfortuanately I had to leave due to moving for college and taking other steps toward my future goals.
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Great opportunity to work for top rated company in paradise
Insurance Senior Specialist (Current Employee) –  Tampa, FLMay 25, 2017
A typical day at work is 10 hours on the phone taking service and sales calls. 9 out of 10 managers are amazing leaders. The culture is driven by optimistic happy employees. Hardest part of the job is getting a good work schedule due to the number of highly tenured employees. You will have to work at USAA for at least 15-20 years to get Christmas or Thanksgiving week off.
Pros
Tuition reimbursement, generous 401k match and bonus
Cons
employee scheduling
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Usaa
Subject Matter Expert Processor (Former Employee) –  Phoenix, AZMay 25, 2017
Entire company as a whole is incredible. Mortgage Dept doe have very high turnover. The pay is mediocre but the benefits are fantastic. Good people work at USAA but there is a lot of favoritism and not the right people in leadership positions. This is a good company to get your feet wet then venture out once you are skilled.
Pros
Very secure environment saefty wise
Cons
Processors work like sweatshop employees
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Member Service Rep.
Insurance Agent (Former Employee) –  Colorado Springs, COMay 24, 2017
A great place to work. Whether you are on the phones or working customer service in person with people, USAA is a fantastic place to be. The culture of the employees is very professional and very relaxed. You get rewarded for hard work.
Pros
Most shifts are Monday thru Friday.
Cons
Once in a while they need you for overtime or weekends.
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Fine place
Technical Lead (Current Employee) –  San Antonio, TXMay 20, 2017
Management lived there mission statement day in and day out. They believed in taking care of each employee so they could focus their full attention on taking care of members. The members are hands down the best part of the job... The benefits rock... FREE Gym... Education Assistance... Onsite summer childcare sponsored by the YMCA...
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good job
MEMBER SERVICE REPRESENTATIVE (Former Employee) –  Louisville, KYMay 19, 2017
traning is boring but informational. trainers do their best to keep you awake via games etc. traning is on the software you use during your work day. some managers are better than others, if you want to succceed they will help. they dont always have the answers to your questions. culture is great, they have a fun committe. immiturity is medium to high amongst agents, as well as, managers. pay is good if you can be bored. time between calls can be excessive
Pros
pay
Cons
immiturity
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Very ethical and moral culture at USAA.
Senior Financial Foundation Specialist (Former Employee) –  Phoenix, AZMay 18, 2017
Management lived there mission statement day in and day out. They believed in taking care of each employee so they could focus their full attention on taking care of members.
Pros
Great company with even greater management team.
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Love my usaa
Licensed Mortgage Loan Officer (Current Employee) –  San Antonio, TXMay 18, 2017
The members are hands down the best part of the job... The benefits rock... FREE Gym... Education Assistance... Onsite summer childcare sponsored by the YMCA...
Pros
Benefit Package
Cons
Scheduling
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Robots Need Only Apply
Claims Adjuster (Former Employee) –  Phoenix, AZMay 18, 2017
High Demanding volume of work
Robots only as they require high volume of work and pay exceptionally low wages
Must have excellent credit to get hired or don't bother applying
In order to be promoted you most likely have to go to the San Antonio office for real advancement
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Excellent Company
Property Adjuster (Former Employee) –  Colorado Springs, COMay 17, 2017
One of the best places that I have worked for. They care for you and give you all the necessary training and equipment to do your job in a comfortable work environment.
Cons
Work can be stressful
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excellant work environment
Property Field Claims Adjuster (Current Employee) –  San Antonio, TXMay 17, 2017
member oriented, field claims position is very detailed and managed, working from home was most enjoyable and gave time for family interaction, salary commensurate with position
Pros
working from home
Cons
none
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Not Great Place for advancement
Licensed P&C Insurance Agent (Current Employee) –  Tampa, FLMay 15, 2017
this company will not recognize experience from previous jobs with regards to management positions unless you have a degree. There are great benefits and bonuses each year are awesome, but unless you obtain your degree you will not advance into management.
Pros
Great Benefits
Cons
Restrictions on advancement
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Great Place
Network Engineer (Former Employee) –  San Antonio, TXMay 15, 2017
Loved working at USAA, but moved after offered a remote position. Networking was strong there, but development is really behind. Still using COBOL lol.
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great place to work
Collection Processor (Former Employee) –  Tampa, FLMay 15, 2017
nvestigating, estimating and resolving motor vehicle collision claims. Take statements from witnesses. Assess damage (property, theft, or personal bodily injuries).Analyze police and witness reports for inconsistencies. Determine liability after consideration of uninsured motorist and third-party involvement. Make repair/replacement recommendations. Submit Xactimate estimates in final report

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Worst management ever coupled with the best benefits around.
Auto Adjuster III (Former Employee) –  San Antonio, TXMay 14, 2017
Worst management I have ever experienced next to being in the military.
Best benefits hands down.
Super high turnover rate when I was there, when I left out of a class of 20 only three of us were left, one was a transfer from another job.
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Excellent company to work for.
Casualty Claims Adjuster (Former Employee) –  Tampa, FLMay 14, 2017
I handled auto liability claims.

I reviewed the policy to ensure the claim was a covered loss.

I dealt with claimants, insureds, and attorneys.

I took recorded statements to all people involved in the accident and any witnesses.

Evaluated, negotiated and paid the claim if the insured was at fault.
Pros
They had a cafeteria on site.
Cons
I handled a large amount of claims.
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Overall rating

4.1
Based on 907 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
4.3
Job Security/Advancement
3.6
Management
3.5
Culture
4.0