Nice office... Horrible managers... Dispensable Employees
Pros: Sleep rooms, new office
Cons: short breaks, micromanaging, no job security
I relocated to take the job with USAA. I thought this place was the best place to work for before I soon realized they don't care about their employees. It's a call center environment, you're chained to your desk, you're forced to do mediocre work because there's not enough time to handle claims correctly. Basically, if you want to be a glorified secretary and you can transfer calls to sign people up for more products they don't need you'll do great here. You don't have to know a darn thing about insurance or adjusting a claim. The only training they give you is online modules during licensing. They farm all the jobs normal adjusters would do out to other companies. Enterprise rent a car manages your rental extensions and they aren't even licensed adjusters. Anytime a member disputes an adjusters liability decision and/or wants to escalate an issue, management will look at how long they've been a member and how many products they have in order to decide the outcome. Non-injury saves the company money so the injury adjusters can give it out like candy because half of them have no idea what they are doing but get promoted if they can get referrals. USAA completely let me down. I expected this company to be so much more. My manager was horrible the only reason why she was a manager was because she had worked at the company so long. Half the time she'd give my coworkers the wrong information on actions to take to settle a claim. Anyways, if you just need a job and don't care what it is then go work there.