USAA Employee Reviews

Found 875 reviews matching the search
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Typical Call Center Environment
Financial Foundations Associate (Former Employee) –  Colorado Springs, COApril 19, 2017
Calls are screened throughout the day. They know if you are ready to take a call or are away from your phone. Their primary focus is cross-selling, rather than helping customers. This is really the only way to get promoted.
Pros
Casual dress and yearly bonuses
Cons
Short breaks and expected up sell every product
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Great if you don't work in the frontline call centers
Member Solutions Senior Specialist (Former Employee) –  San Antonio, TXApril 18, 2017
You will Definitely feel overworked. It doesn't matter how good you are at your job managers expect you to stroke their egos. If there is ever a manager that dislikes you, you will never get out of the call center.
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Great company
Member Solutions Representative (Former Employee) –  Phoenix, AZApril 18, 2017
USAA is a great company to work for and does take care of their employees. Although there is opportunity for growth in business, if you do not like being on the phones and answering calls day in and day out, the position may not be best for you. Many of the advancement opportunities kept you on the phones, but would make you handle tougher calls (retention, escalated calls, etc).
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Amazing!
Licensed P&C Insurance Advisor II (Former Employee) –  San Antonio, TXApril 17, 2017
Great company to work for. They 100% stand by their mission daily! So much pride from the moment you walk in the doors. They truly do the right thing simply because it is the right thing to do :-)
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Great Company
Software Developer & Integrator III (Current Employee) –  San Antonio, TXApril 17, 2017
Its a great company to work for, but it is so micro-managed, it makes it very difficult. You work 80 hours a week with a 40 hour a week pay scale. As a new employee, it makes it hard to keep up with no OT, so you work on your own to make deadlines.
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best place to work
MSR II (Former Employee) –  Phoenix, AZApril 15, 2017
greatest company ever. employee first. they care about your health, you, your family and the members. the customers are our military and their family. it doesn't get any better.
Pros
everything
Cons
cant think of one
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Dont Recommend
Policy Service Representative (Former Employee) –  San Antonio, TXApril 13, 2017
First there is a high turnover rate in the customer service sales. The calls are horrible and the billing is horrible. Billing department does not take calls from members and your job is going to be taking angry calls about billing. So billing is going to be your main job. The training was terrible and managers don't really care about the employees. The response is call the helpline. The calls are constant and don't get a second between calls. If you like constant calls and angry members this is the job for you. I don't recommend it.
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Good place to work
Financial Foundations Representative (Former Employee) –  Colorado Springs, COApril 13, 2017
This is a good company to work for if you are willing to work in a high-stress environment. This is a call center and you are expected to meet certain quotas and sell even though they do not disclose that in your job description. Expectations are very high for employees.
Pros
Great money and benefits
Cons
Very stressful and hogh expectations
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Great place/Crazy Call Volume
Licensed Producer (Former Employee) –  Colorado Springs, COApril 13, 2017
The stability and pay is GREAT. The environment is very professional and polished. The work/life balance isn't all that great. BACK TO BACK CALLS drains you mental energy. Servicing members isn't the main focus of this company. It is, "how many transfers you made to generate new business." Trust me.... Annual bonus and Christmas bonuses are wonderful. If you can tune the world out and be a licensed zombie for 8 hrs a day this is the perfect job for you. For creative minds, this job is NOT for you.
Pros
Great culture, benefits, pay, workplace environment, amenities on campus, and meetings to give you a break from the back to back call envirom
Cons
Professional License is another term for call center agent, workload mentally drains work/life balance
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Great Corporate Culture
Insurance Agent/Broker (Former Employee) –  San Antonio, TXApril 11, 2017
Great corporate culture with continuous coaching and learning opportunities. If you are a front line/customer contact employee the majority of your day will be spent taking inbound phone calls. Pay and benefits on par for the industry.
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productive and fun workplace.
Full Stack Java Developer (Current Employee) –  San Antonio, TXApril 11, 2017
the company had very good environment and people feel proud to be part of the company.and it had many branches all over the world.it provides great privilege for us.
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Amazing company
Member Solutions Senior Specialist (Current Employee) –  Colorado Springs, COApril 11, 2017
By far the best company i've ever worked for. they truly care about their employees. now keep in mind it is a call center environment, so being on the phones all day is required
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Laid back atmosphere
Personal Trainer (Former Employee) –  San Antonio, TXApril 11, 2017
As a self starter, I was left to my own devices and as long as I got my work done, I operated with a great deal of autonomy. I didn't have a boss breathing down my neck, I was given updates and expected to do them and allowed to work my own way.
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Awsome work place
Loan Officer (Former Employee) –  West Valley City, UTApril 10, 2017
great work environment to work at. You learn new things everyday management at USAA they how willingness to assist when needed always so helpful. the workplace culture is very diverse so you meet a lot 0of people that are very excited and uplifting in work. I would say the hardest part about the job is moving a up the system of how the move folks up is very hard I would say long wait time to see if you are eligible for the next up position takes a while. the most I enjoy here is the people meeting new folks everyday.
Pros
meeting new people
Cons
N/a
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very good
Bank Servicing Specialist (Former Employee) –  Phoenix, AZApril 9, 2017
The company seem concerned for it's employees, but there is a strong profit undertone which takes away from feeling truly comfortable. Left to pursue an MBA. Now I'm too qualified to get my job back.
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Assisting CoWorkers
Administrative Assistant (Former Employee) –  San Antonio, TXApril 9, 2017
Pre-technology age, typing, copying, filing, issuing drafts, taking messages in assisting co-workers. Learned office skills, phone etiquette. Management was encouraging, while workplace culture was thriving. The hardest part of the job was remembering form letter codes. The most enjoyable was working with the people.
Pros
Wide variety of activities - always fluid.
Cons
Challenging codes for everything
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The most enjoyable part of the job
Mortgage Loan Processor III (Former Employee) –  San Antonio, TXApril 7, 2017
The most enjoyable part of the job was working with the military and their families to ensure their financial security. I enjoyed being the point of contact that they depend on to get their loan application processed.
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Productive workplace
IT System Analyst (Former Employee) –  San Antonio, TXApril 7, 2017
Fast pace atmosphere
New issues to resolve everyday
Learned different network infrastructures
Tracking down ownership teams who owned various applications
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Great place to work
Senior Customer Service Representative (Former Employee) –  San Antonio, TXApril 5, 2017
The employees there are friendly and management is always willing to help you progress in your family, education, and career goals. USAA provides many ways to relax, including convenient shops/cafeterias, for your breaks and lunches.
Pros
On campus gym
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Enjoyable workplace environment
Sr. Administrative Assistant (Former Employee) –  Plano, TXApril 5, 2017
Basic Administrative responsibilities, I learned about using skype for meetings, working with diverse groups of people, the basis USAA work environment is very different than other businesses.

The hardest part of the job was the termology that is used when describing different things, they use a lot of militray terms.

The most enjoyable part of the job was honestly everything, you can work from home one day a week if you want to temps included, the felxability of the work environment and learning.
Cons
that it was not a permanent position, I would have liked being part of that company.
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