Overall a great company to work for, call centers just aren't for everyone.
FINANCIAL ADVISOR (Former Employee) – San Antonio, TX – June 22, 2017
USAA offers an excellent company culture, truly competitive pay and great benefits. As far as call centers are concerned, there is not better call center to work for, but USAA can only do so much to improve their call center environment. For many, it doesn't take long to grow tired of the redundancy and/or rigidity of any call center role and there is not much anyone can do about that.
Those that aren't in call center roles or don't mind the redundancy of a call center role have little to complain about. Just consider yourself cautioned, that one should not enter the USAA call center expecting that this will be a 1-2 year "stepping stone" to a better role. This is not the case for most. There are opportunities to advance within the call center, but it is difficult and rare to advance quickly beyond the call center role.
Excellent benefits and competitive pay.
Not much opportunity for advancement out of call center for call center employees.