Pros: facilities, tech, benefits, corporate culture
Cons: short breaks, no job satisfaction
Keep a few things in mind when reading this review: this was my first job after 6 years in the military, I am extremely motivated by my own personal performance, I am an Auto Adjuster so my comments only apply to my role as it is all I can speak to.
In the military you can give a soldier/sailor/airman/marine the worst imaginable task and they will reply, "Ok give me the tools and I'll get it done." This is my (and most of the veterans) largest problem working at USAA. You are expected to meet multiple metrics that often conflict with the mission of the job. For example, you must be available to take calls 80% of the time, but you also have to make calls out many people thought the day to complete your tasks for processing a claim. Well when there is only 2-3 seconds between a call it is difficult to pull up the claim you need to make an outbound call and dial. Essentially you don't have the tools to do the job right.
There are several examples of this dilemma.
What ends up happening is the claims department becomes a processing mill. Members think their adjuster is working on their claim, but the adjuster is really just taking calls all day wishing he could work on the claims assigned to him. To some (mostly us veterans) the responsibility to the member means more as it costs them both time and money when claims aren't properly handled.
The facilities are awesome, the benefits are amazing, the pay is decent. To some this is all that matters, this might be a great fit for you.
I don't question the leaderships integrity at all, I do believe USAA cares about members, and wants to do the right thing. However there is a lot to be desired as far as focusing on taking care of the members. I personally have had a real struggle with this, I want to do the job right. The answer I hear a lot from peers is "You do the bet you can with what you got," that mentality doesn't sit well with me. Let's fix it and do the job right. I hope this review is helpful to some out there.