USAA Employee Reviews in United States

Found 677 reviews matching the search
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Legal
Legal (Former Employee) –  San Antonio, TXDecember 14, 2015
Good compensation and bonuses.
Well-defined 401K plan.
Inclusion/diversity issues, including gender and age challenges.
Good paid time off package, but discouraged to use it.
Selected managers not always suitable for roles. Company must revisit managers' expertise, competence and the ability to actually manage.
Severe work-life imbalance.
Highly meeting-driven culture. Needs more execution.
Advancement opportunities and career development not geared to the most qualified individuals.
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Best place in the world to work
Auto Adjuster (Former Employee) –  San Antonio, TXJanuary 16, 2016
If you want a long career with a GREAT company USAA is the place to work!! They provide the training and have wonderful facilities in several major cities. Working with the military is very rewarding. You can advance quickly and USAA contributes to continued education.
Pros
training, healthcare, best facility
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Military Focused Company that was a fun place to work
Mortgage Processor/ Loan Officer (Current Employee) –  Tampa, FLMarch 13, 2016
USAA really is an amazing place to work,great pay, great benefits, great work-life balance, and great flexibility. Management was ok but needs to work on being transparent.
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Great Place to Work in IT
Business Systems Analyst (Current Employee) –  San Antonio, TXMay 18, 2016
USAA is truly a great place to work in IT. They provide world class benefits, genuinely care about their employees, and are continuing to grow.
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Great place to work
Secondary Marketing Splst II, Post Closing (Former Employee) –  San Antonio, TX 78288May 6, 2016
Awesome place to work, great benefits, work to life balance, vacation time, the best enviornment to work at. bosses are good people too.
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Work for your life!
Underwriting Technician I (Former Employee) –  San Antonio, TXMarch 16, 2016
After 10 years working for this company I can to the following conclusions.

Management is all about who you know.
NO work life balance.
Benefits are great but they make you work hard to get them.
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Excellent Company with high levels of Integrity and Ethics
Financial Banking and Insurance Consultant (Current Employee) –  Colorado Springs, COFebruary 18, 2016
This is an amazing company to be a part of. Their Mission is truly exemplified in all aspects of the business. It is a fast paced environment with a strong culture.
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Long days
MORTGAGE ORIGINATOR II USAA (Former Employee) –  Tampa, FLApril 14, 2016
Great benefits but work life balance is off. Many times on the phone way past your end of day making it difficult to plan or make appointments for personal situations.
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Love the benefits over all
Business Manager (Former Employee) –  San Antonio, TXApril 29, 2016
Management comes from the top down.. Still one of the best employers in the city..

USAA gives you room to grow into position.
Pros
Great Benefits
Cons
Political.
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Contract work
Publication Production (Current Employee) –  San Antonio, TXApril 19, 2016
USAA has always been fair and generous to me as a contract worker. I have developed lasting relationships with several of the people who distribute work to me.
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Good company
Claims Adjuster (Former Employee) –  Chesapeake, VAMay 3, 2016
Great pay, tough workload
Managed 125 claims files
Self-managed most of the time
Great office
Lots of stress with this job but people are great at the company
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Loved the membersb
New Member Sales Representative (Former Employee) –  San Antonio, TXNovember 29, 2015
By far the best aspect of working for USAA is getting the chance to work with/for some of the best people in the country. Our military and their family. I am a huge supporter of our military and everyday I felt a true honor to get up and go to work. USAA is tough to work for in some ways because of their military like environment. It is the exact definition of corporate America. You really need to be ready to go to work, be professional, go home then be on repeat. You are a work bee here and replaceable. That's the only thing about the enterprise. You don't feel appreciated in within your smaller work group. The benefits are fantastic but it just feels way too large to truly feel part of something.
Pros
USAA Members, Benefits, Pay
Cons
Corporate Atmosphere, Too large
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great company/poor leadership
Member services senior representitive (Current Employee) –  San Antonio, TXJanuary 25, 2016
Leadership can be lacking at times, does not give full direction in projects, and can create poor communication. Overall great company to work for, specific jobs require a lot of self motivation while others are guided.
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Great culture and amazing benefits!
Vendor Manager (Former Employee) –  Amarillo, TXDecember 10, 2015
I really enjoyed working for USAA. It is an organization that truly cares for its members and employees. I learned some of the best leadership and customer service skills from having worked there.
Pros
Excellent benefits, beautiful campus, competitive salaries
Cons
Very competitive when it comes to applying for jobs.
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A wonderful place to work and grow
Licensed P&C Insurance Specialist (Current Employee) –  Colorado Springs, COJanuary 27, 2016
Working for USAA has been the most rewarding experience. USAA is by far one of the best companies to work for, they encourage life work balance and they set you up for success so you can advance in the company.
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Amazing
Systems & Research Engineer (Current Employee) –  San Antonio, TXMay 24, 2016
Even as a contractor, this is a great place to work. No reason to leave campus, and they have a 92% employee retention rate.
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Member satisfaction is the highest priority
Property Field Adjuster I (Former Employee) –  Fayetteville, NCDecember 26, 2015
USAA provides a comprehensive training program for entry level claim employees. This training yields dividends in claim handling turn-around times, member satisfaction and higher member retention levels.
Daily huddles are designed to share information and focus on methods to continually improve the member experience.
Weekly team meetings are focused on evolving changes in the claim process, sharing positive experiences and create learning opportunities from difficult claim interactions.
The most difficult part of the job is maintaining high quality levels during peak claim reporting times.
The most enjoyable part of the claim handling experience is the reduction of member anxiety during the initial report.
Pros
Comprehensive benefit package and retirement investment plans
Cons
Employee retention does not have same focus or priority as member retention
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Enterprise-Operational Risk Management Professional
Risk LOD1 Role (Former Employee) –  San Antonio, TXDecember 2, 2015
Good company, some concerns related to how jobs are filled and people are promoted. Very meeting intensive culture, management and employees not always competent for role. Great benefits, increases, bonuses.
Pros
Bonuses, benefits
Cons
HR - how jobs are filled, management expertise, a lot of unneeded personnel
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Dont drink the kool aid!!!
member service representative (Current Employee) –  Tampa, FLDecember 21, 2015
Anyone that works for usaa knows what this is... Don't do it...Don't drink the KOOL AID false hope and dreams. You will hear of a the people that have worked for this company for 20,30, 40 years but after how much stress at what cost is what they should tell you! Yes the benefits and other things they offer are wonderful, but like anything to good it comes with an alternative motives and you should wonder as to why? I was told in NEO (New Employee Orientation) that we were nothing more than Walmart greeters in the position my class was hired for. In order to move up they only promote not based off experience but based off what degree you earn while working with them. Hence why the people they have training and working there 20 + years have no real management experience because they have only worked most of the time primarily at USAA.
Pros
Diversity
Cons
Won't move up unless go to school and get a masters to be a supervisor.
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Outstanding Work Environment
LIIS Account Representative (Former Employee) –  San Antonio, TXNovember 12, 2015
I have worked with USAA as a contract employee on two separate occasions and would continue to do so. The employees are treated with the upmost respect and appreciation, and the benefits even for contract employees far exceed any company I have ever worked for. I would not hesitate in returning to USAA whether for a contract or my ultimate goal of a full time employee.
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Overall rating

4.0
Based on 681 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
4.3
Job Security/Advancement
3.6
Management
3.5
Culture
4.0