Assistant Claims Coordinator (Former Employee), San Antonio – February 20, 2014
I worked to find out who and what caused a damaged, by using spreadsheets and company specific software I was able to find pictures and notes of other employees about the damage. I participated in company wide conference calls where in depth discussion about damages occurred, with me having to speak clearly and efficiently to get my point across.
I – more... worked in the office which had 4 people, including me, in on a daily basis. Working with a close-nit team was helpful should a problem ever arise.
The company was bought out recently and because I was fairly new they laid me off. – less
Purposely understaffed and pushes for quality and production but both are not able to be obtained without mistakes. Long hours low pay and management that believes in verbally beating the employees down.
Utility Locate Technician - Electric and Gas (Former Employee), King of Prussia, PA – February 3, 2014
I very much enjoyed the work I did here. You get to set your own hours based on your workload (all the overtime you want when work is available). However there is an on-call requirement, which would be fine except for the fact the company provides no premium. If you are assigned on-call on a Saturday for example, you can't make any plans for that day. – more... If you don't get called out, you don't get any sort of pay. Also, if you do get called out, you only get paid for hours worked; there is no minimum you get paid. If you get called to a water main break 10 minutes away and put in 40 minutes, you get paid for 40 minutes. Also the health insurance here is very expensive and is the high-deductible health plan. – less
Cons: long hours, on-call on a regular basis, constant weekend work, poor pay, terrible management
This company has a contract with a major area utility company to locate their public lines. This job environment tends to be shifty - never truly knowing what to expect from one day to the next. Management and locate staff change very regularly in this company. This is primary due to the political "downhill" effect - something goes wrong and all of – more... management plays the "blame game" until it finally settles on one person. This person is then moved, demoted or fired to "take care of it". The company enjoys speaking frequently about how everyone as a group should think of all of USIC as "one group" or in other words - everyone should help everyone else. It's a great sentiment - but HORRIBLY executed. Nothing is ever done equally and things that should be common sense are never attempted. Companies like this have a bad habit of taking dependable people and using them so much that they "burn out". As such - they inevitably fill with people that (even from a work standpoint) take and take - while giving nothing in return. The company also is about as cheap as one can get in this line of work - when they first started they happened to be very generous with reguard to salaries and wages (given the extreme tax on your time) - but after dealing with a few bad apples they've effectively "clamed up" - and now only offer a base salary - even for those with years of reliable experience in this field.
Bottom line - this company doesn't care about it's employees. It doesn't even manage itself very well - in the short time I've been here we've run out of the one material we use everyday (paint) 3 separate times. This would be the equivalent of a carpenter running out of wood or a bank running out of money. This company is NOT worth your time and at the current rate of downfall - I'd estimate their presence in this area to be gone within 3 years (due to complete incompetence). – less
Utility Locate Technician (Current Employee), Enid, OK – October 11, 2013
Takes over your life, no one cares. 10-12 hour days, 6-7 days a week. Have to inform them of your every move if you are not working for some reason on the weekend. Understaffed, underpaid, under appreciated.
Locate Technician (Current Employee), Texas – September 25, 2013
Pros: its a job
Cons: just... a lot.
If they really wanted long term employees then they wouldn't have the purposefully massive turnover rate they do. The production expectations dont comply with their quality expectations, and the quality failures that dont result in a damage are never reprimanded. Be aware (this coming from a current employee who has been here a while) you are going – more... to be part of the bottom level churn. You WILL get fired or quit. You will have too many tickets to complete, more than humanly possible. You will be stressed out until the very end. The people you work with for the most part are wonderful people, immediate supervisors included. However, they have a differing agenda to accomplish, sometimes grating against your work goals. Working outside, having a company vehicle, and OT are great. The OT gets old because its year round and often times mandatory. You are fodder for damage blame essentially. And contractors can be helpful and agreeable, but some are complete "you know whats." If you are desperate for a job, its a great inbetween, just make sure you get out before its too late. The corporate structure is setup in such a way that you are responsible for a large, flexible area no matter how many tickets are called in, or how hard they are. The company has washed itself clean of blame. Its actually quite impressive. – less