Under general supervision, is responsible for a variety of office/clerical tasks relating to claims processing; contacts patients and responsible part
Patient Account Rep (Former Employee) – Memphis, TN – May 19, 2016
Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts.
Answers inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrect addresses for past-due accounts.
Contacts responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary.
May contact attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters.