Currently we are seeking a Fraud Investigator to support the DTV Sales program. The Investigator is responsible for executing operational tasks to drive the misuse and fraudulent activity in addition to leading key fraud prevention initiatives in collaboration with the Sales organization.
The Investigator will be responsible for investigating instances of theft, fraud, improprieties and workplace safety violations of a proprietary and contingent workforce. The Investigator will conduct research and personal interviews in accordance with all local, state and federal laws and regulations. The Investigator will analyze all necessary information and documents related to the investigation. They will act as a subject matter expert where applicable and will provide testimonials regarding the incident and the process and/or tools utilized to identify the subject (s) and/or loss. The Investigator will also represent the security operations department on various market and/or area level committees and working groups. Conducts briefings with departmental management, corporate management and law enforcement as necessary.
Duties & Responsibilities:
Utilize custom and standard software applications (as well as manual review) to analyze transactional and customer/dealer data to detect possible fraud schemes; Draw conclusions based on findings and clearly summarize complex results in a comprehensive and timely fashion
Lead the investigative process and recommend enhancements where applicable
Process leads generated within the fraud detection system and achieve daily/monthly quantitative and qualitative quotas; Phone discussions with customers/dealers is often required
Knowledge of Federal, state or local regulations relevant to the company, i.e., PCI, CPNI, SOX, HIPAA, and data privacy affecting theft of cable service preferred
Comprehensive understanding of the criminal justice, court system and private security regulations
Excellent interpersonal, organizational, and communications skills, as well as the ability to deal with all levels of people, both inside and outside the company
Assist in the development of process improvements, changes, and system based testing
Support and/or collaborate on assigned special projects/activities
Strong experience in an area relevant to the security field or the equivalent of 7 years' combined experience conducting investigations in the military, local law enforcement or corporate security environments.
5 years experience in an organizational/administrative support role in a high-volume corporate, fraud, credit/collections, legal and/or customer service environment
1-2 years experience utilizing web based public record search databases (i.e., Lexis-Nexis)
A degree in business or related field is preferred; equivalent work experience considered
Demonstrated ability with Microsoft Office Suite, especially Excel, Word and Outlook
Ability to multi-task and deliver creative problem solving solutions
Technical, analytical and self-motivating aptitude as well as the ability to work in a fast-paced, changing and diverse environment
Ability to be proactive to department needs by identifying workflow performance areas of improvement
Detail-oriented with ability to process a large volume of data in a fast paced environment
Excellent interpersonal and communication skills (verbal and written)
Ability to collaborate with cross functional stakeholders in the organization
Ability to work both independently and in a team environment