Inbound Call Center Customer Service Agent
VXI Global Solutions - Youngstown, OH

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The Position is responsible for acquiring new DirecTV Customers per VXI and Client guidelines, as well as State regulations.


Meeting or exceeding DirecTV Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.
Must maintain and acceptable level of performance week over week, month over month.
Management reserved the right to make amendments to said job description at any time.


EDUCATION: High School Diploma/GED


Experienced telesales background
Strong customer service skills
Knowledge of computers and MS Windows
Professional Comportment and demeanor
Self-motivated and upbeat
Able to understand product details (satellite technology) at a consumer level
Adaptable to swift program changes
Ability to work flexible hours, including weekends and evenings as required.
Flexible with schedule to accommodate working in a 24/7 environment and international time zones
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all supervisory positions, including the requirements to attend or conduct staff meetings; prepare status reports; make internal and outside contacts; schedule, assign and review work; promote good housekeeping; enforce safety rules, security regulations and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.

About this company
VXI Global Solutions, LLC provides business process information technology outsourcing, offering comprehensive services to its clients.