DirecTV GM Agent Profile
Apply at: http://www.vxi.com/career-portal/careers-in-cincinnati-ohio/
Stop in at 1661 Waycross this week between 9:30am -3:00pm
Agent Job Level: Entry
Exempt or Non-Exempt: Non-Exempt
Reports to: Supervisor, Operations Location: Cincinnati
VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 13,000 people around the world including locations in China and the Philippines.
VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.
Our Values and Culture
At VXI, our core values define how we become the best vendor your company can partner with:
Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best.
Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability.
Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Practice personal and collective accountability.
The position is responsible for Acquiring new DIRECTV Customers per VXI and Client guidelines, as well as State regulations.
Answering Inbound calls, providing product information and selling DTV packages to prospective customers
Meeting or exceeding DIRECTV Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.
Must maintain an acceptable level of performance week over week, month over month.
Education and Experience
High School Diploma/GED
Associates Degree preferred
One-year telesales background (or equivalent sales background with incentive pay structure) preferred
Knowledge, Skills and Abilities
Ability and Desire to sell
Desire to earn top incentive pay-outs
Ability to understand product details (satellite technology) at a consumer level
Ability to quickly establish and build rapport
Active listening skills
Strong customer service skills
Ability to overcome objections
Ability to follow a call flow
Exceptional time management
Knowledge of computers and MS Windows
Ability to navigate multiple screens/programs
Ability to multi-task
Ability to type 25 wpm
Professional comportment and demeanor
Outstanding verbal communication skills
Ability to follow direction/accept coaching
Ability to manage stress
Self-motivated and upbeat
Desire to work in a team environment achieving personal and team goals
Adaptable to swift program and shift changes
Able to work flexible hours, including weekends and evenings as required.
Goal-oriented. Must be able to articulate interests and goals, as well as life experiences relevant to a hiring need
The ability to adapt in a fast-changing environment. Must provide life examples of success in this area.
Must possess the ability to work as needed and scheduled
Must have the ability to perform job functions as required by program occupancy standards
Must have the ability to read and navigate the computer systems/applications
Strong work ethic
Solid work history
Motivated by quality/integrity
Competitive nature (desire to excel)
Must be able to pass a background check and drug screen
Management reserves the right to make amendments to said job description at any time.
Flexible with schedule to accommodate working in a 24x7 multi-cultural, diverse environment operating across international time zones
This description portrays in general