*3-5 years office manager experience required*
Assist therapists in coordinating care. Actively listen to the needs and provide outstanding customer service to all internal and external customers.
Greet, instruct and direct all patients and visitors entering and calling into the facility.
Assist Physician’s office to coordinate and ease the burden of their referrals by providing excellent customer service.
Keep management informed of clinic activity by reviewing schedules and making appropriate recommendations.
Monitor and inform Therapists of patient’s payer types.
Register therapy patients by entering client information, verify insurance coverage/demographics, schedule/cancel appointments, collect co pays, issue receipts and generate billing sheet.
Reconcile co pays, receipts, EOB’s and submit daily or as necessary.
Accurately perform insurance billing duties; including review and verification of patient account information and be able to answer any patient questions concerning their insurance/billing.
Follow up on balances due from insurance companies using accounts receivable reports and correct information as needed for claims re submission.
Enter data to process charges, payments, denials and adjustments and report on these matters on a weekly basis.
Correctly analyze and code physical therapy procedures and diagnosis codes using ICD-9 and CPT-4 codes utilizing all relevant correct coding initiatives.
Assist in issuing internal purchase orders and receiving delivered packages.
Assist as needed in the administrative office functions of the agency. This includes but is not limited to: ordering office supplies, maintaining agency forms, dealing with office equipment issues, facility cleanliness, trash,water,laundry, distribution of mail, processing outgoing mail, creating Excel/Word/Powerpoint documents, filing, copying, etc.
Review procedures and process flows continuously in order to implement ways to achieve outstanding customer service demands in the most efficient and effective way.
Adhere to all facility safety policies and procedures including, but not limited to, general facility cleanliness, preventing slip hazards and equipment sanitation.
Outstanding customer service skills.
Excellent verbal and written communication skills.
Strong time management skills with the ability to multitask, to be flexible and to work as a team.
Demonstrate organizational skills and attention to detail.
Proficient working knowledge of Microsoft Office including Word, Excel, and PowerPoint.
Demonstrated ability to create documents, spreadsheets and letters.
Ability to maintain regular and reliable attendance.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.