Productive and fun work place...
Pros: great team, great coworkers, talking over the phone
Cons: angry students/ parents
Guides and instructs students and faculty with the functions of Atlas (e.g. such as registration, class rolls, etc). Assist students and faculty over the phone and via email with setting, resetting and unlocking accounts. Assists the Atlas Access Labs as needed during registration and special orientations or classroom presentations. Assists students, staff and faculty with Banner and Atlas technical issues, Staff the Student Atlas Helpdesk during assigned hours. Handling loads of phone calls, up to during our busy time 1000 calls within the week, hardest part was handling angry parents/ students and calming them down. But most enjoyable was just my coworkers, helping each other out and working as a team to solve a problem. My supervisor is amazing and understanding and was able to work with him on certain occasions.