Warm, friendly atmosphere in a boutique style casino hotel.
VIP Hospitality Host (Current Employee) – King of Prussia, PA – March 15, 2017
My day is spent caring for and assisting casino players be it in person, on the phone, text or email. As in any hospitality environment , showing people that you care and have an understanding of what it is that motivates them makes my job interesting every day. It's important that all the various departments support each other to ensure that our guests are made to feel at home. The property is not a big flashy mega-casino, so we have to do more with less. Placing an emphasis on warmth and developing relationships is what makes us successful. We have a very diverse group of employees so that there is always something to learn from each other.
The hardest part of the job for me is the slow periods, I need interaction with guests and other team members to feel challenged and useful.
What I enjoy most is seeing people win a jackpot, for some people that can be $100 for others several thousand, but it is always exciting to see the look on their faces when they are having a great time and winning too. It makes me feel good every time someone says "thank you".
Smaller property, more personal recognition, very diverse team members, closer connections with Executives, much less difficult to affect change then in a large corporate atmosphere.
Smaller property, limited budget for events and entertainment, lesser opportunity to advance beyond middle management position, less benefits than a large corporate property