Service manager (Current Employee), Ho-Ho-Kus, NJ – May 1, 2014
Pros: job security
Cons: staffing issues
I learned to deal with customers and employees in an efficient manner. I compile reports for the district in which I help other managers fill out the reports. I check the balances on General Ledger accounts to make sure they are accurate.
Customer Service Representative (Former Employee), Wayne, NJ – April 18, 2014
* Provided outstanding customer service to each customer with inquiries and all bank personnel. * Aided customer’s inquiries via the telephone and emails. * Promoted and cross-sold other products and services by the bank. * Achieved sales goals within the bank. * Developed referrals from caller’s inquiry on banks products and services. * Followed up – more... on all commitments to contribute to department service level standards. – less
A Repetitive Job with very little opportunity for advancement
Full-Time Teller (Current Employee), Succasunna, NJ – February 28, 2014
Pros: sometime free lunches, some great people
Cons: short breaks, lack of good management, gossip between branches
A typical say in retail banking is very repetitive and can either be very busy or very slow. The people you work with is what keeps the job somewhat entertaining. Some branches may have great people to work with and other may have people you want no communication with (outside of work). There is no hard part to the job as long as you don't get lazy. – more... Management needs to back up and support employees better. There isn't really much opportunity at all for advancement but even so, the increase in pay isn't work the advancement most of the time. – less
Full-Time Teller (Former Employee), Newark, NJ – February 4, 2014
Each day at work was very productive. There was always something new to learn. Co-workers were nice and friendly. Management was helpful with achieving goals. There were no difficulties with thee job and the most enjoyable part was the interaction with the customers.
Teller/Customer Service Representative (Former Employee), Moonachie, NJ – January 30, 2014
Pros: great customer service interaction
Cons: pay, benefits, hours were awful
Every branch I have worked in has been busy which I like. I learned a lot and most about banking working for Valley National. Co workers were fine. I loved the interaction with the customers. Probably my favorite place to have met such great people.