Questions and Answers about Valvoline Instant Oil Change

View all 26 questions about Valvoline Instant Oil Change

What do you do if you were just hired and you see a tech over charge a customer and the manager knows and does nothing about it?

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7 answers

Request a meeting with the manager after hours

Answered - Area Manager (Former Employee) - Dallas-Fort Worth, TX

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Correct the issue immediately and discuss with the manager afterwards about opportunities for improvement. If necessary, speak to area manager to correct issue

Answered - Senior Technician (Current Employee) - Willoughby, OH

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Always always report what you see because the cameras will catch it all like my manager lifted my jacket to see if my tags were still there not appropriate I am a female don't touch me . I should've reported that never fail to report I still can the cameras will back me up. Stay positive company policy is that we are honest with our customers they will eventually be disciplined

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You can report the incident anonymously to a hotline.

Answered - Senior Technician (Former Employee) - Versailles, KY

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Call "1-800-valvoline" and report it to them.

Answered - Customer Service Role (Current Employee) - Newark, OH

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I personally have seen this. sent copies of reports to the District Manager and he watches the video-tapes and looks over the paperwork and makes the call.

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There is always a route that can be taken to have this type of behavior corrected, either an employee reporting hotline, or other management. Theft is not acceptable.

Answered - SCM (Former Employee) - Minnesota

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