Pros: great entry level job to build up a resume
Cons: low pay, no breaks, no overtime, become a salesman or get fired
TYPICAL DAY AT WORK: Show up at some time that was randomly assigned to you two only days ago. There's already a line of cars waiting and everyone running around like madmen. The boss tells you to hurry up and get to work even though he knows it will take you 10 minutes to get changed into your uniform, find a supply of clean rags and gloves (because – more... nobody has had time to stop and get things organized), turn your belt sideways because Valvoline says so, and pray a quick prayer that at least some tools are where they should be.
If topside, you'll be told to jump from car to car to car in the middle of tasks because all that matters is the numbers and the CSR wants to make sure his service time is the lowest possible. Then when you forgot where you were on one of them and ask, someone will lecture you about how you should only break at certain points according to SuperPro. Then you'll try to do it that way (again, for the 20th time) until you get yelled at for doing it that way because the CSR is worried about losing his job because of his numbers.
7 hours of that will zoom by and you'll be hungry. You haven't even been able to get a drink of water all day, no breaks at all. Eventually the manager on duty will realize people are supposed to leave soon and nobody has had lunch and it's a violation. Now there will be a mad rush to get everyone their lunch break, and you'll work shorthanded for the remainder of the day. But, at least you'll get 30 minutes to eat a bag of chips and reflect on how great it is to be able to do this for minimum wage.
WHAT YOU LEARNED: Engineers at car companies are fiendishly evil about designing cars to be impossible to maintain at home. The placement of air and oil filters is absurd.
People who buy expensive cars are not smart enough to research maintenance costs. Got a new 7 series BMW? Better throw some $5k rims on there. But there is NO WAY you should have/could have known the oil change would be more expensive than a little Honda beater, is there?
A staggering number of people think that wiper blades with the rubber falling off and the bare metal arm exposed isn't really a problem.
You should always ask for a copy of the printout from the battery tester and verify it was done properly.
MANAGEMENT: They only care about making money. The Vision and Values they talk about is exactly that, talk.
CO-WORKERS: A bunch of over-worked, under-paid people. Laughs will be had most days. You'll probably end up making some real friends.
HARDEST PART OF THE JOB: Being forced to go over all of the recommendations (code for trying to sell stuff) with people who obviously want none of it. It's awkward and makes you feel like one of those annoying support people on the phone who are forced to follow a script no matter what.
MOST ENJOYABLE PART OF THE JOB: Being able to help a customer out and hearing an honest thank you. That, and quitting time :) – less