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VANGENT
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166 reviews

VANGENT Employer Reviews

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Productive and fun work place
Internal Support Group (Current Employee), Chester, VANovember 17, 2014
Pros: overtime
Cons: n/a
The most enjoyable part of the job is helping assist customers with any claim inquires, reporting fraud when something is considered fraudulent, and comparing the different prescription drug plans or Medicare advantage plans.
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Great
Customer Service Representative (Former Employee), Riverview,FLNovember 7, 2014
Answered incoming calls from beneficiaries and provided any answers to their inquiries in regards to their coverage, their billing issues and assisted with their payment arrangements
Provided pricing and delivery information on their services
Recorded and verified their names, addresses, purchases, and specific feedback of customers to maintain an accurate – more... customer list
Educated the caller on their various benefits that they are eligible for
Entered information into the computer system in a timely and effective manner
Professionally de-escalated calls and provided resolution to every call – less
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work
Quality Assurance Supervisor (Former Employee), Lawrence, KSOctober 28, 2014
Wonderful company to work for. Great balance of work and personal. Very steady work.
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Learning experience
Adm. Assistant I (Former Employee), Chester, VAOctober 6, 2014
Pros: lots of papers but rather simple work.
Cons: it was temp. assigment and ended shortley.
Paying attention to detail, go thru paper works to make sure all information are correct and sound, then make approval and escalate.
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Working with Vangent
Customer Service Representative (Former Employee), Riverview, FLOctober 3, 2014
Pros: great advancement
Cons: no cons
Working with Medicare and Medicaid, giving general information on open enrollment and enrollment, beneficiary verification
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working with people everyday answering questions
Customer Service (Former Employee), Chester, VASeptember 30, 2014
Answered questions that people had and lead them in the right direction.
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Great work environment
Customer Service Rep (Former Employee), Phoenix, AZSeptember 28, 2014
Answered inbound calls from Medicare beneficiaries, and callers who had Medicare coverage or had any Medicare related questions. Gave out general information about Medicare to callers who did not pass disclosure. I gave Medicare beneficiaries information about their coverage with Medicare. I went to group meetings to discuss updated scripts updated – more... in the company’s systems. Also completed essential training's at assigned cubicle, computer based. Complied with companies all company break schedule policy. – less
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productive
Customer service specialist (Former Employee), Corbin, KYSeptember 3, 2014
Good place to work sold to General Dynamics, co workers were always very friendly. Assisted callers with health insurance information.
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productive
Medicare Customer Service Representative (Former Employee), riverviw,flAugust 27, 2014
• Handled inbound Medicare calls for Medicare beneficiaries
• Enrollments into Medicare Advantage Plans, Health and Drug Plans, and Supplemental Plans
• Updated personal information via E-mail
• Claims inquiries
• Claims adjustments
• Assisted Beneficiaries throughout each enrollment period
• Made changes to personal Information via internet
• Handled – more... payment balances and billing – less
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i love to help people and have great customer service skills
Title - Medicare Rep (Former Employee), riverview flAugust 26, 2014
Pros: got compensated on your work with raises
Cons: working for the govt isnt all that easy as it may seem
Dealt with customer issues by phone. Assist the customers with claims questions, billing, and give them general Medicare information. Received consistent excellence in customer service skills & quality awards. Educated and offered clients on programs that allowed affordable drug benefits. Successfully resolved issues in one call thus saving the client – more... and company time and cost with first call resolution.---the hardest part of the job was having to deal with a suicidal person on the phone. – less
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Easygoing Environment
Customer Service Representative (Former Employee), Lawrence, KsAugust 22, 2014
Pros: 1 hour lunches
Cons: healthcare
Enjoyed taking inbound calls and answering questions about Medicare. It was hard having to explain why something wasn't covered by Medicare, But I was able to give the customer resources that may have been of help to them. The management was very helpful and knowledgeable.
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Work like a slave with little pay
Federal Financial Aid Customer Service (Former Employee), Phoenix, AZAugust 21, 2014
This is a very hard place to work for, you are just a number not a person.
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Great place
Enrollment Specialist (Former Employee), Riverview, FLAugust 18, 2014
Pros: opportunities for advancement, they are constantly offering opportunities for training, etc
Cons: it is very fast paced. i enjoy that aspect, but it's not for everyone.
Workplace Options values employees who work hard and come to work with a positive attitude. If you do well in your position, get involved, are patient, and wait for the right advancement opportunity to come along, you can move up in the company.
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vangent
Beneificary Benefits Specialist (Former Employee), chester,avAugust 14, 2014
Pros: overtime
Cons: short lunches
it was a pretty decent day good co workers and great pay. good location
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Call center for Medicare
Customer Service Consultant (Former Employee), Lawrence, KSJuly 26, 2014
Pros: great place to work with good salary and benefits
Cons: sitting for prolonged periods
I took incoming calls to help or clarify coverage for Medicare patients and guided them in getting the correct Rx coverage for their needed medicine.
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Good pay
Medicare Benefits Specialist (Former Employee), Corbin, KYJuly 25, 2014
The job was stressful, but manageable. Great pay! Management did everything in their power to help the new people get the hang of things. Everyone tried to motivate each other.
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Enjoyed talking with the callers
Customer Service Representative (Former Employee), Lawrence, KSJuly 23, 2014
Pros: worked on a low level of supervision
Cons: sat in a cubical all day
overall it was a interesting and fun place to work, every call was monitored I preformed technical support for FASFA and also did script reading for Medicare
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Customer Service Rep
Call Center Customer Service Representative (Former Employee), Chester, VAJuly 15, 2014
I enjoy the call Center it better fit me and also my schedule
It allows me to utile my cultural and work ethic it fit my personality
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Temporary Position for 2010 Census Bureau
Customer Service (Former Employee), Sandy, UTJune 30, 2014
During my time with Vangent I learned about confidentiality in the work place. There were many rules and regulations so it was a learning experience in accuracy and quality customer service.
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Strict and blan
Customer Service Representative (Former Employee), Chester, VAJune 8, 2014
Assist callers with their questions on the medicare coverage and enroll beneficiaries in their drug plans.

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About VANGENT

While government bureaucracy makes most of us see red, Vangent saw dollar signs. The company planned, built, and operated technology – Read more