Great Place with an emphasis on Culture of Accountability
Teller (Former Employee), Tucson, AZ – August 30, 2013
Pros: we get awarded when we go beyond expectation (as a branch)
Cons: sometimes it's hard to reach back office to get questions answered when we needed it.
I was a teller here. I would say if you got a great manager, your branch should flow smoothly. I know that for a fact my managers were pretty flexible and also it's important to communicate your needs and anything that has to be reviewed whether it's working with member accounts, or your own personal needs. The place here does make it important to promote – more... a company culture so we can motivate ourselves in the morning and also be excited to help our members. It's really the attitude you bring to the plate each morning, so which are you going to choose? We had member service training classes that emphasize on customer service. It's to help everyone and it's good to recap, as well as review what we can improve and continue to work on. – less