Vantiv Employee Reviews

Found 120 reviews matching the search
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Okay place to work
SETTLEMENT SPECIALIST (Current Employee) –  Symmes, OHApril 19, 2017
There are some really nice people here, but employees are overloaded with work, depending upon their department. The pay does not equal the stress level of the work.
Pros
Nice people, casual dress
Cons
Too much work and stress
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Interesting large company with start up culture
Senior Analyst (Current Employee) –  Cincinnati, OHApril 11, 2017
This company moves fast! That can be good and can be bad, there is a bit of wheel spinning but people generally seem open to new concepts & ideas.

Tend to higher from outside the company for leadership roles.
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Fast past and a very fun environment...
Fraud Specialist (Former Employee) –  Cincinnati, OHApril 1, 2017
Associate Fraud Specialists aid in the prevention of Debit or Credit card fraud losses for over 1,000 Financial Institutions. Specialists will field inbound calls to finalize cases of suspected fraudulent activity. After brief questioning the Specialists may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale. This interaction is often the first interaction in a sequence and is critical in the overall resolution of the situation
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Overall Strong Company
Call Center Manager (Current Employee) –  Louisville, KYMarch 31, 2017
I learned a great deal about partner management and the business side of customer care. Led hundreds of hours of projects and helped with several process improvements int he company. The hardest part of the job was workforce management and finance disagreements. Always a battle get the proper number of staffing needed, but either way, my team performed and exceeded expectations. We helped win customers.
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Good fast growing company
Senior Account Executive (Current Employee) –  Chicago, ILMarch 29, 2017
Typical day at work.

Communicating with business partners , setting appointments and closing deals

What you learned
interchange , to network effectively . Close larger bigger deals.

Workplace culture
I am remote so you must behave very professional around your partner banks.

Hardest part of the job , keeping up with widget goals but not revenue

Most enjoyable , being remote nice expense account and ability to work for a great boss
Pros
remote employee, expense account, events you attend
Cons
I am more a revenue guy than widget guy
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Initally a great place to work...
Associate Customer Service Specialist (Current Employee) –  Louisville, KYMarch 25, 2017
A typical day at work starts with logging onto the computer on your time. They do not pay for the 10-15 minutes required to get your systems up and running, but you must be ready to start taking calls at your start time.

I did learn a great deal about the payment processing industry. The hardest part of the job is of course, rude or upset customers. The most enjoyable part of the job is satisfying those rude or upset customers!
Pros
Pros are ample paid time off and holidays
Cons
Very hard to receive a pay raise or promotion unless you have a supervisor in your corner
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No advancement
Merchant Services Representative (Former Employee) –  Mason, OHMarch 19, 2017
Good job when first starting out, the company grew too quickly for its own good. Unfortunately with no space in advancement a lot of the team mates I started out working with had to look for a different job within a matter of a few months. Also, after the re-structure of the company, many co-workers whom had been working there previously got laid off or were forced to do multiple tasks that didn't offer any additional merits.
Pros
Open and Friendly Environment
Cons
No chance of advancement with proper merit
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fun and relax
Tech Support Specialist (Former Employee) –  Louisville, KYMarch 11, 2017
*a typical day would be giving a troubleshooting a credit card machine and fixing it or training the merchant on how the system works.
*what I have learned I learned something everyday this company is great to work for/I work with various of software and terminals.
*workplace-the culture they hire different cultures races backgrounds very diverse.
*Hardest part of the job. If I get a merchant yelling on the phone and have to get under controlled.
*I enjoy speaking with merchants and hear how there day is going
Pros
free lunches
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Great Team to work with!
Account Executive (Former Employee) –  Dallas, TXMarch 2, 2017
Great job, but once Management changed the job went down hill. The new Management had know idea what our mission was for the clients. Changed a lot of processes and caused several clients to close their accounts.
Pros
Hour lunches
Cons
Health benefits was too hgh
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Fluid environment
Vice President, FI - Relationship Management (Former Employee) –  Cincinnati, OHFebruary 6, 2017
fast paced, challenging environment with exceptional support staff // minimal opportunities for advancement within Sales, RM and Business Partner groups
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Good Company
Customer Service Associate, credit card department (Former Employee) –  Mason, OHJanuary 26, 2017
Good company and fun work culture, but compensation is not enough in todays economy. assignment was temporary through temporary service.
Pros
solid company
Cons
pay structure and stability
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Always productive
Associate Customer Service Specialist (Former Employee) –  Houston, TXJanuary 8, 2017
My everyday task was receiving calls from customer that wanted to pay their credit card or helping them with something wrong with it, and assist with they issue.
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Easy Programs
Contact Center Representative (Former Employee) –  Symmes, OHJanuary 4, 2017
The different programs used for customer service were easy to learn and work with, however different programs were constantly crashing.
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Great company to work for!
Regional Sales Manager (Current Employee) –  Dallas, TXDecember 7, 2016
The job is remote your provided with all resources need to perform your job. Full Autonomy granted to make your sales goals. Management is very understanding to real life issues.
Pros
Benefits and commission
Cons
Technology to conduct business needs upgrading
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Vantiv-Operations
Sales Support Specialist (Current Employee) –  Cincinnati, OHNovember 21, 2016
This company has a lot of potential and can be a great employer, depending on your department. Operations and sales feel like a completely different company when considered along with other parts of the organization. I worked on cross-functional teams and I was always amazed at the lattitude that other departments experienced on a daily basis. If you are considering a role in operations, don't do it! You'll find yourself in a silo with no room to advance. Other parts of the company function well as a team; in Operations leadership is only concerned in covering their own tails. There were no development programs or feedback mechanisms. Offering solutions often leads to reprimand. There's a reason why people frequently leave here. It's a great place for the culture in the short term, but I don't anticipate retiring from here.
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Good benefits plenty of overtime
Fraud Specialist (Former Employee) –  Denver, CONovember 17, 2016
Job was not difficult very repetitive and extremely boring but the company did offer great benifits including 401k immediate paid time off and plenty of overtime. The environment itself was laid back and pretty comfortable.
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Growing Company
Channel Marketing Manager (Current Employee) –  Cincinnati, OHNovember 13, 2016
Growing company slowly improving and now more full integrated with all the acquisitions in last 5 years; Organized now more like a real Fortune 1000 company
Pros
Company more built out as far as marketing and HR than 5 years ago
Cons
Benefits only OK
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Good benefits, salary
Application Developer (Former Employee) –  Cincinnati, OHOctober 31, 2016
Okay place to work. Recently changed to an agile work environment so planning your workday is pretty simple. Co-workers are helpful when time allows.
Cons
high stress environment.
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Highly skilled colleagues and cool managers
Product Owner/Lead Business Architect (Former Employee) –  Cincinnati, OHOctober 11, 2016
The company overall is good as it's adapting with latest methodologies, organizational structure and up to date tools/softwares through migration often. Throughout Vantiv I had to work in Agile fashion which was both hectic and enjoyable. Had worked in multiple roles, played in highly technical shoes sometimes. Gave workshops and presentations for Vantiv's big clients/customers who are within US that are Banks and Merchants, answered their technical and critical questions.
Pros
Very friendly bosses and inspiring directors.
Cons
Sometimes had to skip breakfast and lunches.
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Company still learning the basics. DC/NOVA for outside sales role
Sales Executive (Former Employee) –  DC/ VAOctober 1, 2016
Direct reports lacks industry and basic Payment knowledge. Lots of politics and unproductive behaviors. Think long and hard before entertaining this organization. Management unaccountable for their actions.
Pros
Gained experienced on inefficient sales practices
Cons
resource knowledge, inexperienced management, lack of accountability
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Overall rating

3.5
Based on 121 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.6
Job Security/Advancement
2.8
Management
2.8
Culture
3.3