Vantiv Employer Reviews

HR is the worst in vantiv where
Do they tell you that you got promoted which doesnt happen often and the
Actual title change and compensation is effective
After months???

Doesn't make any sense

No rewards and no recognition
I know good people who work very hard
Not a single sign of recognition
No thank you emails
Nothing

I process VISA & MasterCard disputes. I eat lunch @ my desk & rarely take breaks. We have a large workload.
I did not learn much more than I had @ 5/3 as my position description had not changed that much.
We have a good management staff.
Everyone in my area works together to keep our processing up to date.
Sometimes the hours are very long when our – more... workload increases, but we usually get caught up.
The satisfaction of expediting all my workload for the day & staying current. I like a clean desk... – less

I come in and see what my queue looks like for the day and then I start on quality checking my co-workers work that was processed. Then see if I have any high prority work that has to be done first. Then more on to the other work I have. Some of the managers are willing to let you come in early and take a 1/2 hr lunch if you have children that get out – more... of school early or if you go to school after work. The most enjoyable part of my day is being around people I like that makes the day go by faster. – less

Internship. Learned a lot and helped the company while advancing my own technological skills. 4.5/5

their training program is non existent they just throw you into the job and expect you to be productive. poor management.
awesome work environment constant free meals and other perks

The most enjoyable part of my job is actually completing my daily tasks in a fashionable manner. I enjoy working with others. Working with a team of supporting people, working well together, completing issues. A job well done.

A typical day at Vantiv is different each day. I take phone calls from credit and debit cardholders whom have questions or concerns about their account. My supervisors and teamleads are great to work with.. Whenever there is a question we do not know the answer to they are always there to help us. My co-workers are so much funny to be around. When the – more... day can get stressful because we are busy co-workers make the day easier because we can laugh and calm each other down. The hardest part of the job is dealing with angry cardholders whom are rude and disrespectful, you have to realize why they are made put yourself in their shoes and calmliy deescalate the problem. The most enjoyable part of the job is satisfying cardholders beyond their expectations, especially when dealing with our security system. Cardholders are really appreciative that our security system blocks fraud charges and that we call to verify the activity with them. – less

I loved my job and my co-workers. I enjoyed helping our customers with any questions they might have had regarding thier credit card, interest rate, min payment ect.

I learned how to not take an irate cardholder's call as personally.

I learned through many years of experience how to de-esculate the call with empathy and concern,

Vantiv's work environment was that of a call center servicing credit cards. The supervisors and team leads cared a great deal about the employees and everyone worked hard together towards a common goal. The most difficult part of the job was often the type of work itself, but it was also the most enjoyable when difficult situations were rectified and – more... the customer walked away, if not happy, satisfied. – less

Constantly busy with request from sales, internal and external.

I have learned a lot about monitoring routers and managing customer connections. There is a wide variety of responsibilities and expectations of a level 2.

I have learned a lot about monitoring routers and managing customer connections. There is a wide variety of responsibilities and expectations of a level 2.

its an ok company The hr department leaves something to be desired

This was a very good place to work. An environment conducive to fun and productivity. I miss this job.

Worked remotely from home, and called on CPA's in 7 different states to sell them to "partner" with Vantiv. I learned the industry in merchant services and sharpened my presentation skills. Hardest part of the job was managing a large territory. The most enjoyable part of the job was working with a variety of different personalities and the TOP representatives – more... for the company. – less

Great locally headquartered organization with offices in Mason. Not a startup, but at times it can feel like one because of the rapid growth of the organization since the separation from Fifth Third. Overall, a great place to work if you are hardworking and willing to be accountable for your contribution. Internal promotions are very common for top – more... performers. – less

Long periods of staring at the computer screen. Very much like a call center environment the employee moral is very poor everyone seems depressed or has something bad to say.

I loved working for Vantiv if I could get paid. They do not believe in PTO, Holiday Pay, Overtime,Night Differential Pay.Everyone in my department was totally lost on what was going on.I had to each month borrow money due to Vantiv could not pay me what was owed. It took several weeks after I resigned to get paid what was lawfully due me.It was nickled – more... and dimed to me. – less

We would do many differnt activites in order to help eath others handle time. We would have the top team of the month. The managment would give us plenty of pointer of what worked for them. There was some time they waould take calls in order for us to meet services levels.

Home office, outside sales,great sales support with the Gem Team