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Vantiv
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54 reviews

Vantiv Employer Reviews

Company Attributes

  • Job Work/Life Balance
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Job Work/Life Balance
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Too much turmoil at this time
IT (Former Employee), Cincinnati, OHSeptember 2, 2014
Pros: good benefits and pto
Cons: there is a lot of turnover at this time. they are losing some great talent.
Management is always trying to cut costs, so they cut employees. This makes the remaining employees' work lives much more difficult, so they are also leaving the company.
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Great Co-Workers
Customer Service Representative I (Former Employee), Louisville, KYAugust 21, 2014
Cons: non-flexible on shift changes
You can't really describe a "typical" day at Vantiv. Because of the nature of the Merchant Services industry, everyday, every phone call was different. Because of that, you never really knew what your day would be like, but did know that you were going to face a lot of challenges. The hardest part of the job for me was not being able to get a different – more... shift even though I was a full-time employee and extremely dependable. They just didn't do shift bids, so you were kinda stuck with the position you originally accepted. And the most enjoyable part of the job was definately my co-workers! – less
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Busy, productive, and fun work environment.
Audit Administrator (Former Employee), Cincinnati, OHAugust 13, 2014
Pros: progressive environment. independent assignments. flexibility.
Cons: temporary assignment
Typical work day was busy, but not overwhelming.
Learned some basics about a security over financial records of a third party organization.
Co-workers were friendly and professional.
Environment was very relaxed, but productive.
Best part - casual dress with jeans on Fridays!
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Role: SFDC Business Analyst The client being a leading Payments Processing company in the United States was in the need of a Joint Venture with a lead
SFDC Business Analyst (Current Employee), Columbus, OHAugust 11, 2014
Responsibilities
Quote New Merchants
• This feature includes the process to provide quotes to net new merchants under the Joint Venture and all products and the price of the new products were set up same as for all other existing business.
• The Joint Venture has been provided the ability to change pricing at any point within Salesforce. A custom price – more... book was built in Salesforce for Sales reps to offer custom pricing for the JV.
• The security in Salesforce secures the access for JV employees so that they can only view the JV pricing, opportunities and leads data (Entity based access). The record level visibility of all sales objects is maintained by building role hierarchy for the new merchants under JV.
• A web to lead functionality has been built in to enable Partners to enter quotes. A link has been customized under Salesforce Sites to enable customer data to be pulled into Salesforce records.
• Sales Referral and Reporting
• Valid bank referrals are tracked in Salesforce and reports generated for accounting to pay banks for referrals. The analytics out of Salesforce is provided to Finance team.
• The report will contain the employee number and branch number so that employees can be appropriately compensated. The JV will pay the bank and the bank will pay the employees for their referrals.
• Created Custom Report Types and Reports (tabular, summary, and matrix), scheduled reports to be delivered automatically to manager’s email.
• Created reports and dashboards showing- open and closed Opportunities, Accounts responsible for Sales, Partners responsible for Sales, and Revenue generated by Lead source.
• Reports and Dashboards were built on opportunities to show case the details like Opportunities in pipeline, closed deals and Revenue details etc.
• Email alerts were created with branded emails to send notifications to the referrals about the confirmation on closed deals.
• Docusign is used for esignatures of the documents that are sent to the merchant as part of the merchant boarding process. – less
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Fast Pace Sales Enviroment
Regional Sales Executive (Current Employee), Seattle WAAugust 4, 2014
Pros: signing bonus and commission
Cons: large sales territory
Fast paced sales enviroments and huge territory. Paid training back in OH, but very little one on one training.
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Productive work environment, work hard and go home
Customer Service Representative (Former Employee), Cincinnati, OhioJuly 24, 2014
Work with banks with our proprietary software. Learned about credit card disputes when we were servicing credit cards. Co-workers were great. Hardest part of the job was learning the technical side of the proprietary software. The most enjoyable part of the job was speaking with the bank clientele.
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Work/Fun Balance
Conversion Manager • Project Manager (Current Employee), Mason, OHJuly 3, 2014
The Managers are very understanding about how difficult and time consuming our jobs can be so they arrange fun activities to do together to balance it out.
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Very professional yet laid back enviornment
Level II Desktop Support Analyst (Current Employee), Cincinnati, OHJune 20, 2014
Pros: cafeteria on the main level of the building
Cons: short lunch break
A typical work day consist of following up with enduser via phone callback, emails and voicemail. Resolve assigned tickets via remote support and deskside support. I have learned to work under pressure and maintain an excellent repore with the end user.

My co-workers and management take what they do very seriously when it comes to overall production. – more... Evaluations from management are given every 30 days. In addition, the hardest part of my job is not knowing when the network may go down and response time for resolving issue.

The most enjoyable part of my job is seeing the satisfaction on my client/endusers faces once I have assessed and resolved their issue in a timely manner. If the user is happy, I'm happy then ultimately the manager and company is happy – less
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Nice Place to work until they find a way to outsource your job.
Engineer, IT (Former Employee), Township of Symmes, OHJune 10, 2014
Pros: working from home
Cons: if they can they will outsource your job.
Co-workers are nice to work with. The ability to work a few days from home is a nice benefit.
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n/a
Operations Manager (Current Employee), Symmes Township, OHJune 4, 2014
Pros: n/a
Cons: n/a
n/a

•a typical day at work
•what you learned
•management
•your co-workers
•the hardest part of the job
•the most enjoyable part of the job
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Data Entry
Data Entry (Former Employee), Tinley Park, ILJune 4, 2014
Learned alot about leasing credit card equipment and my manager and co-workers where friendly and good helpers
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my 3rd shift life in a nutshell
Customer Service Representative (Current Employee), Cincinnati, OHMay 31, 2014
Pros: excellent supervisor & co-workers
Cons: 3rd shift & rotating schedule
I enjoy my job. I am looking for something in the day now with a se schedue, monday thru friday no weekends
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Likeable Company, Horrendous Management Practices
Bi-lingual Merchant Services Rep (Current Employee), Township of Symmes, OHMay 15, 2014
Cons: almost everything
I have been working at this company for close to 2 years. Management is close to non-existent on real issues plaguing this company. Nepotism and rampant cronyism, are abound in this place. Some truly great people work here but are lost due to nobody paying attention to talent. This place is hemorrhaging employees like crazy. I figured out there plan – more... is to move the call center every 2-4 years because of the past issues I described which essentially does not fix anything. – less
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Strong Company with good training
B2B Merchant Services Sales (Current Employee), Dallas, TXApril 29, 2014
Pros: good training
Cons: takes a while to receive commissions
Strong Company with good training. Nice people to work with and tools for success available.
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Was good at first...
Support Specialist (Current Employee), Florence, KYApril 24, 2014
Pros: co-workers all typically have good attitude.
Cons: locals losing jobs to off shore, upper management clueless on actual needs on the front lines.
Jobs were "lost" do to off-shoring. And those same positions were re-filled with either off-shore or contract posotitions and even some full time employees.
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Behind in technology and upper management only cares about bottom line of $$
Merchant Field Account Executive (Former Employee), Dallas, TXApril 14, 2014
They systems that are in place do not communicate, customers get billed for services they do not use. The information from the application get's changed during on-boarding.
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ok place to be
call center rep (Former Employee), cincinnatiMarch 20, 2014
very nice atmosphere , laid back workers, high call volumes but a good place to be in all
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Amazing Co-Workers
Card Fraud Detection Specialist (Current Employee), Cincinnati, OHMarch 16, 2014
Duties:

 Analyze system data to identify fraudulent transactions/accounts on retail lines of business
 Verify legitimacy of transactions through phone or fax communications with Financial Institutions, officers and other customers.
 Processes outbound and inbound calls pertaining to potential fraudulent activity on accounts for Vantiv client institutions.
 – more... Use vendor technology to perform cross-reference directory searches to identify updated phone numbers to contact customers who must be reached to verify account activity
 Create and send letters to customers who cannot be contacted via phone for Vantiv FI Institutions requesting contact for the purpose of account verification.
 Complete case sheets for Vantiv affiliates and Vantiv FI Institutions to report actions taken on suspect accounts.
 Maintain up to date knowledge of procedures and policies pertaining to Fraud Detection alert processing for Vantiv FI Institutions.
 Provide courteous and professional service to customers, even in potentially escalating situations, representing Vantiv and FI Institutions serviced by Vantiv in the most positive manner always.
 Frequently communicates with Management and other personnel from Vantiv Retail Affiliates and Vantiv FI Institutions. – less
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Mostly Good People To Work With
REGIONAL ACCOUNT EXECUTIVE (Former Employee), Cincinnati, OHFebruary 10, 2014
Pros: if you need to fix something on an account its very easy at vantiv, they definitely have kept red tape to a minimum; mostly
Cons: lease agreements should be one page not 5, some new products being rolled out ( re: ipads ) did not function well with other services, very poor interchange education.
Management was upfront in stating you have to hit sales quota by self sourcing; but also stated untrue facts about new bank referral partner that did not end up producing and was very time consuming to work with and try to educate and develop into becoming a business bank. Management also stated during hiring process and after being hired that they – more... had "out of the box" thinking and development of referral sources and once hired this was not the case at all - unless in fact their were "out of the box" referral partners but they were never shared with me.

Certain Account Executives were given extremely "cream" territories and Management would not reallocate to give parity to the entire sales team - its the old adage "the rich get richer" ! – less
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Run
IT Analyst (Current Employee), cincinnati, OhFebruary 5, 2014
Cons: great location
Run, this company likes to outsource. Every time you think that you position is safe they cut more and more people.

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About Vantiv

Vantiv, Inc. (NYSE: VNTV) is a leading integrated payment processor for businesses and financial institutions, processing more – Read more