Varolii makes sure customers and employees get the message. The company provides automated contact and notification software. Its products and services help client companies manage their interactions, contacting customers and employees via e-mail, fax, telephone, or instant messaging devices. Varolii's products are used to alert customers of flight cancellations and changes, manage and fill prescriptions, conduct customer surveys, and collect on bills. The company targets customers a range of industries. Clients have included Time Warner Cable, SunTrust, and Southern California Edison.
Varolii's customer base is largely concentrated in sectors such as financial services, wireless communications, airlines, and pharmacy benefits management companies; all those industries share a common need of frequently contacting customers with personalized messages and information. The company claims to deliver nearly 4 million automated interactions each day.
It also hosts its communications software on its own servers, enabling clients to avoid costly investments in hardware and software, and provides voice talent and audio production for outgoing messages, as well as analytics and reports detailing how messaging campaigns perform. – less