Supervisor (Current Employee) – Fairfax, VA – September 1, 2016
I have worked in a Supervisory capacity with Vector Security for the last two months and I love working here. A key thing for me is getting the support to be successful at my job. When the support is consistent, it's easier to make a difference while performing your everyday duties and responsibilities. In most big companies, you feel like 1 person among thousands and therefore seemingly insignificant. I love the fact that at Vector, decisions I make, really affect the day to day business.
Additionally, the people are very helpful and down to earth. The team concept is entrenched in the culture here. People are always willing to answer any questions and assist you in anyway they can.
The one thing I hope to help improve is the training. It is not as "structured" as it could be, thereby allowing for consistent training for everyone.
Easy access to Executives. No micro-management
Working to get formalized, consistent training for new hires.
Emergency Dispatcher (Current Employee) – Warrendale, PA – June 21, 2017
A typical day at work involves spending 12 hours (3 - 4 days per week) sitting in a cubicle calling people when their security alarms go off to make sure they're okay & dispatching the authorities when they're needed. This is not a job for the faint of heart. There's a lot you need to know to be able to do it well (each alarm comes with a set of instructions, some of which can be very long and complicated and require a lot of detailed reading) and, while most alarms do turn out to be false alarms, every once in a while someone is in imminent danger. This means that the pressure to do everything quickly and accurately is huge in this job. It also means that the call center must be fully staffed at all times, so there is occasional On Call duty (usually about 2 days each month...not in a row), and also that it is hard to take a sick day.
Personally, I like a challenging job and I like to feel like what I'm doing is important, so I really like this job. I've worked in other call centers for other companies and absolutely hated it. But following complicated instructions and making sure people are safe is much more fun and interesting to me than listening to people complain about their utility bills all day.
The company often promotes from within so there is room for growth for those with an interest and work ethic. Most of the people in the department are very nice and I like the managers here more than I've liked any managers I've had at any other jobs. Since they were promoted from within, they have a much better understanding of our jobs than the managementmore... in most other places I've worked. I've seen some reviews that mention "favoritism", but the only "favoritism" I've seen is that the people who work the hardest, help their co-workers the most, and have a good attitude about coming to work get the most opportunities. I think that's to be expected, though. If you're not the putting in the most time and effort and doing the best work you're not going to get the most opportunities. They do make it easy to know how you're doing with monthly report cards and, while it's been a while for me since I was new & needed help, it seems like most people are really interested in helping to get new people up to speed with the procedures that need to be followed.
The hardest part of this job (and I know this has been said in other reviews) is that it can be difficult to have a good work/life balance. 12 hour shifts are LONG and pretty much no one likes having to work On Call Duty twice a month. Also, because we must be fully staffed, calling off is discouraged unless absolutely necessary (I don't think that's a bad thing...why call off if you don't have a good reason?). Technically the only "forced" overtime is during that twice a month On Call Duty, but there is often pressure to volunteer for overtime. On the bright side, there are bonuses for picking up overtime and for getting forced in when On Call. There are also incentives for good attendance.
It's not a great job for people who are just looking to phone it in and spend a lot of their day on Facebook. It's not a great job for people without a sense of urgency in their work or for people who are not very solid using a computer keyboard (the software we use requires a lot keyboarding...like, way more than you need to just write an email). It's definitely not a great job for people who like to or have to call off work a lot.
Overall, it's a great job if you're the type of person who hates having nothing to do (there's ALWAYS something to do in this job) and likes a challenge. It's a great job for someone who puts work first and wants a career. And it's a great job for people who like to work hard and know that their hard work matters and is important. Personally, I like it because a great deal of my sense of self-worth comes from my career, and this job makes me feel like my work and my career are valuable.less
Challenging work, fun co-workers, good management, paid breaks, room for advancement if you want it, good benefits package
Bad work/life balance due to long hours, On Call Duty, & pressure to volunteer for overtime
Liaison Support Manager (Former Employee) – San Diego, CA – April 5, 2017
Vector is an established Security vendor that has great people but poor organization. The company struggles to align goals across departments and policy/process changes typically do not make it to each level of the organization. The board's focus is on short term gains, but does not focus on elements that retain clients.
co-workers, holidays, amazing health insurance
lack of growth, lack of training, non competitive salary
Office Employee (Current Employee) – Wilkes-Barre, PA – December 1, 2016
Vector Security has recently changed to an impersonal and old school micro management style. This has created a very stressful work environment with little job satisfaction. When employees voice concerns about treatment the COO advised all Vector employees that "working for Vector Security is a choice" and didn't acknowledge any of the issues. This just proves that there is no real care for employees at a corporate level.
I have been employed by Vector Security for many years and have seen many changes in policies, procedures, and personnel. Most of my experiences have been positive but lately they have been unfavorable. No matter where you work you take the good with the bad. It is painful to see good people who want to provide good service be restricted from doing their jobs.
In my opinion Vector Security may be trying to provide better customer service but instead poor treatment of employees is leading to poor customer service.
Different Vector offices will provide different work experiences and chances for advancement.
Competitive pay, 401K
Expensive medical coverage, mandatory work on certain holidays, and scheduled breaks get cut short, General poor treatment towards employees with minimal to no positive reinforcement, No regard for employee family obligations
Data Support Specialist (Former Employee) – Gainesville, VA – November 1, 2016
Its a very high pace high energy work place where multitasking is a must to be able to complete the day to day required tasks. Each employee is expected to work with very little supervision but follow instructed guidelines and goals set.