Corporate micro management
Technician (Current Employee) – Pittsburgh PA – October 6, 2015
Too much time is wasted on corporate mandated "training". There could be meaningful and useful training using the demonstration room that is set up, but never used. Training and learning are always done on the job site,( baptism by fire) which is not effective.
Management is not concerned about individual improvement and management does very poor support on the jobsite level. Too many times engineering and design fall on the technician, using up install and bid hours. Too many times techs arrive on job with no prints or direction. Too many times techs arrive at job and customer has not been contacted in advance, making them upset.
The on call system is terrible. Techs rotate daily and mostly answer customer service type questions at all hours... panels beeping, low battery signals, etc. They do not have a customer service dept that would field these questions.
My co workers are the only good thing about the place. There is a solid bunch of techs that help each other whenever needed. Guys answer their phones after hours to give you some help while on call.
poor manager support in all departments