All online travel business should strive to be like VEGAS.com
Travel Specialist and Customer Service Agent (Former Employee) – Henderson, NV – June 12, 2014
A typical day as a Sales and Customer Support Travel Specialist includes fielding multitudes of different call types from people all around the globe regarding travel to my home city of Las Vegas, NV. An example of interactions I've had might include basic itinerary recapping and resending of confirmation information, directly selling customers specific products relating to entertainment or daily activities, as well as fielding questions regarding unique Las Vegas features and activities for future sales.
Direct call center management was quite effective at keeping the calls coming in, keeping quality people on the job, and arranging for new products to sell and support.
The most challenging part of the job was maintaining a positive attitude in the face of adverse customer service situations. There were multiple times where people would expect amazing deals last minute during holiday weekends or special events, and when the deals and sales just did not exist we (as customer service representatives) took the brunt of the less than pleased customers.
Beyond the challenges presented above this company has one fantastic perk; you get to try out most of the products at one time or another. This would include shows, local events/tours, as well as discounted/free hotel stays and dining experiences. The benefits clearly outweigh the challenges.
Free show tickets, free local tours, a very fun working atmosphere within the office itself, and excellent working relationships with local partner companies
Strict call center based metrics, less than useful health insurance