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VEGAS.com
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9 reviews

VEGAS.com Employer Reviews

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All online travel business should strive to be like VEGAS.com
Travel Specialist and Customer Service Agent (Former Employee), Henderson, NVJune 12, 2014
Pros: free show tickets, free local tours, a very fun working atmosphere within the office itself, and excellent working relationships with local partner companies
Cons: strict call center based metrics, less than useful health insurance
A typical day as a Sales and Customer Support Travel Specialist includes fielding multitudes of different call types from people all around the globe regarding travel to my home city of Las Vegas, NV. An example of interactions I've had might include basic itinerary recapping and resending of confirmation information, directly selling customers specific – more... products relating to entertainment or daily activities, as well as fielding questions regarding unique Las Vegas features and activities for future sales.

Direct call center management was quite effective at keeping the calls coming in, keeping quality people on the job, and arranging for new products to sell and support.

The most challenging part of the job was maintaining a positive attitude in the face of adverse customer service situations. There were multiple times where people would expect amazing deals last minute during holiday weekends or special events, and when the deals and sales just did not exist we (as customer service representatives) took the brunt of the less than pleased customers.

Beyond the challenges presented above this company has one fantastic perk; you get to try out most of the products at one time or another. This would include shows, local events/tours, as well as discounted/free hotel stays and dining experiences. The benefits clearly outweigh the challenges. – less
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Fun Work Culture
Customer Service / Sales & Ticketing Agent (Former Employee), Las Vegas, NVJune 8, 2014
In the 9+ years i worked for this company I learned a lot about Las Vegas. I became proficient in booking air and hotel packages, hotel rooms, show tickets and tours all around the city where I live.
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good company
Concierge/Box office (Current Employee), Las Vegas, NVMay 16, 2014
A lot of new learning experiences, learn a lot about Vegas.
They just didn't care so much about the employees.
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Ok place to work
Travel Specialist (Former Employee), Henderson, NVMay 2, 2014
They only gave a three day notice when it was time to be laid off so it was a unsatisfying situation
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Decent place to work, lots of comps and good people there.
Service Desk Technician / Desktop Support (Former Employee), Henderson, NVApril 8, 2013
Pros: free show tickets, and lots of comps.
Cons: not a lot of room to advance.
Not a bad place to work for, but they do not really have promote people there much.
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Work hard, play hard. Lots of great co-workers, partnerships, and perks; there is opportunity for learning new things.
Sr. Account Manager (Current Employee), Henderson, NVDecember 26, 2012
In the midst of meetings and conference calls and getting the work done, there's most always a chance of celebrity visits or activity to add a little spice to the workday. The best part of the job is working with such a talented group of professionals.
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Good Company
Accounts Payable Manager (Former Employee), Henderson NVDecember 14, 2012
Pros: fun place .. clients .. people ...
Cons: not enough ... hours in the days to keep up with it all.
Being in accounting a typical day comes quickly follows with repetitive procedures but feeling a sense of accomplishment everyday. Lucky to have been one of the people to see Vegas.com evolve. Lots of good people have come and gone. Many worked together to create what it is today. Hardest part of the job was to keep up with the volume.The most enjoyable – more... part of the company is the people. – less
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Vegas.com
Senior Project Manager (Current Employee), Henderson, NVAugust 21, 2012
Pros: crazy halloween party every year and lots of comps to local shows and experiences
Cons: challenging economy has impacted growth opportunities
A typical day is busy from start to finish. I run several meetings daily with team members and external partners.
This is a fast paced environment filled with lots of passionate people looking to do their best effort to complete their tasks.
I have a strong management structure that is very supportive in all areas.