We appreciate you taking the time to share your feedback here, and are glad to read about the positive experiences you've had on your time during your time with us, but we're always looking for ways to improve our employee experience, and it sounds like we might have a little bit of work to do from your perspective.
While income is regularly evaluated and based on industry benchmarks, there are still definitely times where they pay we offer and employee expectations can be out of line, so we definitely encourage conversations on this topic, as pay definitely plays a big role in employee satisfaction.
Strong management is obviously also a big factor in this goal, so we'd like to encourage you to reach out to us directly by phone or email (email@example.com) to discuss your specific concerns with us in a bit more detail. Doing so will help us take any necessary steps to rectify the issue(s) you're seeing. Thank you again for your review!
Thanks for your review! We're happy to hear you've enjoyed your time on the team! There's always room to improve, so please be sure to speak up or submit a "Better Way" if you do have any suggestions on how we can make that happen. Thank you again for the feedback!
While we appreciate your feedback, we're sorry to hear that your experience on the team was as negative as it was. We aim to create a positive experience for our residents and employees alike and aren't accustomed to seeing reviews as negative as this one come through often, so would love to have a few more details regarding your concerns. Having a better understanding of the situation(s) that led to your negative impression will help us to make any necessary changes to our prevent current or future employees from having the same takeaways. We would love if you could take a moment to send us an email or call us directly to discuss further. Thank you again for taking a moment to share your thoughts here.
Thank you for sharing your feedback and experiences here. We're happy to hear that your time with us was positive overall. We aim to create a positive experience for our residents and employees alike, and that definitely means making sure we're providing the training and resources our employees need to be successful and thrive on our teams. While we do have courses and get-togethers geared specifically to our "Experience Leaders," there's always room to improve on this front. Even as a formal employee we'd still love to hear any specific suggestions you have that might help us do better in this area. Please don't hesitate to give us a call or shoot us an email so we can discuss in more detail! Thanks again for the review.
Thank you for the feedback! It's great reading that your experience with us has been as positive as it has. Please be sure to speak up if you do have any specific suggestions on how we can further improve. Thanks again for the review here!
We appreciate your review and are happy to hear that your time on the team was positive overall! It's always a blast finding the right home for a new resident and we're all about keeping our communities tight knit through resident activities. Thanks again for sharing your thoughts here!
Thanks so much for sharing your review! We're so happy to hear that you've seen and appreciated our focus on employee experience during your time on the team and have enjoyed the initiatives that make us unique in the industry. Please be sure to speak up or submit a Better Way idea if you do come across an area for improvement. There's always room to make our culture even better! Thank you again for your feedback!
Thanks for taking a moment to share your thoughts here! We aim to create as positive of an employee experience as we do a resident experience, so are happy to hear you were able to grow during your time with us and had a great experience on the team. We're always on the look out for ways to improve, so if you have any specific suggestions that could better the Venterra employee experience, further, we'd still love to hear from you, so feel free to reach out to us directly. Thank you again for your review!
We appreciate your review and are so happy to hear that your experiences with us have been so positive! We're looking forward to seeing you grow with us into the future. Please be sure to speak up or submit a Better Way if you spot areas for improvement. Thank you again!
Thanks so much for taking the time to share your review! It's great to read about your positive experiences during your time with us. While we do feel like our unique culture helps us stand out from other companies in the industry, it's still important that our expectations for employees is in line with the pay we are offering them. We've made some recent changes in pay level and use industry salary benchmark studies to help us remain competitive on this front, as well, but there can still definitely be times when we might not be quite aligned with employees' expectations. To this end, we encourage conversations with supervisors on the topic at any time during employment. Thank you again for your review and for your time spent on the Venterra Team!
Thank you for taking the time to provide your review here! We're happy to hear that you enjoyed your team, learning opportunities, and our unique initiatives during your time with the company. We appreciate all of your contributions during your years on the team and are already missing you! Thank you again for sharing your experiences!
While we appreciate you taking the time to share your thoughts, we're truly sorry to hear that you left us unhappy. We always aim to create positive experiences for both our customers and our employees, regardless of their role with us. Although we do have a number of policies and procedures in place to help ensure that we are working towards this end, they, unfortunately, can still sometimes fall short. When they do, we encourage employees to discuss concerns with their direct manager, or, if this isn't an option, make a report through EthicsPoint (a 3rd party company that allows employees to anonymously raise concerns.)
We definitely do have high expectations for all of our employees, but we aim to provide compensation that is in line with responsibilities. We don’t get this right in every situation, but overall we measure ourselves against industry compensation benchmarks and continue to make adjustments as needed. When it comes to renewal bonuses you're absolutely right! Our maintenance teams play a HUGE role in retaining residents who want to call our communities home, so our renewal bonuses actually are split up across the team quarterly. We feel it's fair for inside staff to enjoy these bonuses, as well, as they also play a huge part in maintaining positive resident relationships.
We'd like to encourage you to reach out to us directly at firstname.lastname@example.org so we can make sure that we have a full understanding of the specific concerns that you had during your tenure with us. Having a clear picture of these issues will help ensure that we have done our best to address each of them so they don't repeat with current or future employees. Thank you again for taking the time to share your thoughts. less
We appreciate your taking the time to provide a review, but are sorry to hear that your experience wasn't as positive as it should have been with us. We will always strive to offer pay that is fair, competitive, and in line with an employee's prior experience, current responsibilities, and company expectations. However, there can still definitely be times when there is a misalignment between expectations and reality. While our evaluations are definitely a great time for us to look at pay raises, our goal of creating amazing employee experiences means we also ask employees to have open discussions with their manager on this topic (or any other) whenever they see fit.
In your case, it sounds like you had an open conversation early on about adjusting pay to be more in line with a technician role, but didn't see a promise followed through on in the way that you had expected. This is definitely something that we don't want repeated with employees in the future, so we'd like to encourage you to reach out to us directly at email@example.com so that we can gather the details of your specific experience. This will allow us an opportunity to make sure we've taken the appropriate steps to remedy any issue. Thank you again for sharing your personal experience with us.
Thanks so much for taking the time to provide a review! We're so happy to hear that your time with us was positive overall and that you enjoyed your coworkers as well as our company culture. Thanks again!
We appreciate you taking the time to provide a review, but are sorry to hear that you ran into some negative experiences at your community. While we do set a high bar for the expectations of our employees, we also strive strive for each of our communities to foster a team oriented environment where amazing employee experiences happen. We're disappointed to hear that's not what you experienced.
We take our time to recruit and hire individuals who are a good culture fit in order to avoid terminations down the road. To this end there should also always be multiple conversations taking place before we get to that point. If this wasn't the case for you or you feel like there are specific areas of improvement that we need to be aware of we'd like for you to reach out to us directly so we can further discuss the specifics. Although you might no longer be with the company, we would love your insight so we can work to create a better experience for any current employee who might be feeling the same way.
Thank you again for taking the time to share your feedback. We're looking forward to hearing from you directly.
We appreciate you taking the time to write your review and are so glad to hear that your time spent with us was such a positive experience! We do our best to create a great work environment and culture across the portfolio, so it's great to know that you saw the results during your tenure with the company.If you ever know of anyone who you feel might be a good fit for the culture you describe, be sure to send them over so we can get a referral bonus your way! Thank you again for taking the time to share your thoughts here.
We appreciate you taking the time to provide a review! We always strive to create the best possible employee experience, so it's great to know that you enjoyed your time with us! Thank you again and take care.
Thank you for your review! It's so great to hear that your experiences with us have been positive overall, that you've enjoyed your coworkers and residents, and that our values are in line with yours! The WOW program is definitely a favorite of many of us.
In the spirit of our Core Value of "Candor and Openness" we definitely want to encourage you to speak up to an appropriate person whenever you come across something that can be improved within the company, our policies, or our teams. We want our employees to be as happy as possible and having open dialogues about any and all concerns is critical to making it happen! Thank you again for taking the time to share your thoughts!
Thank you for taking the time to share your experiences. You're correct - the situations that you discuss in your review are absolutely out of line with our values. We would very much appreciate it if you would please reach out to us directly at firstname.lastname@example.org as soon as possible so that we can discuss the full details with you in person or over the phone. We are always looking for ways to better the company and having as much information as possible regarding your experiences will help us to take action to do so. Thank you again for taking the time to provide a review.
-Venterra Realty, Recruiting Department
Thanks for taking the time to share your thoughts here. While your review is definitely very atypical, you hit on a lot of items here that we consider completely unacceptable as you've described them. Please contact us at email@example.com so we can make sure that we are able to fully understand your concerns and so we can make sure that we've taken all necessary actions to address them. Thank you again for sharing your experiences here.
Thanks so much for taking the time to share your thoughts! It sounds like you enjoyed your coworkers and role overall during your time with us. Unfortunately, it's hard to avoid all upset folks in a customer service focused role, but we're glad to hear that working with people was the best part of the role, too. We're all about finding "people people" to join our teams!
While the commission structure has changed once or twice in the past we definitely strive to remain competitive within the industry. This means not only maintaining a focus on our residents and prospects, but also on our employees, so thanks for your input on this front as well! Thank you again for taking the time to provide a review. Best of luck to you in the future!
-Venterra Realty, Recruiting Department
Thanks so much for your review! It's great to hear that you learned a lot and enjoyed your time with us, especially mentoring others! We're always focusing on ways to improve our recruiting and employee retention to cut down on turn over wherever possible, and we anticipate continuing to see improvements with this in all of our positions as we move forward. Thank you again for taking the time to share your thoughts!
-Venterra Realty, Recruiting Department