Call Center Representative (Former Employee) – Richmond, VA – May 9, 2013
It was a call center position. I learned how to properly conduct a phone conversation with customers. I truly enjoyed interacting with clients and my co-workers were great people to work with. Management was also very helpful & beneficial towards me succeeding within the company. Unfortuely, it was a contract position that only lasted for three months.
Records Retrieval Agent (Former Employee) – Ephraim, UT – February 11, 2017
Working at Verisk was a great experience for me. The job required us to call medical offices around the US on behalf of specific insurance companies and retrieve patients' medical records. Everything was very confidential and followed the HIPAA laws. Having this job helped me learn more about how important it is to keep others medical records secret and also how the medical world works. For me, working at a cubicle is hard, and it was not easy sitting at a desk all day being on a computer. I did enjoy my coworkers very much and also the team leads around the office. It was a very controlled and enjoyable working environment. It was a serious environment also, but there were times when we were able to laugh and enjoy outside work conversation.
Retrieval Agent (Current Employee) – Ephraim, UT – March 9, 2017
This place is so melancholy. There is no room for advancement, if you talk to your neighbor for a second you get yelled at and there are very few people who are friendly. The pay is terrible for the type of work being done and management does a poor job at recognizing people who do great.
Senior Software Solutions Engineer (Former Employee) – Waltham, MA – February 14, 2017
There are some great people working in the Waltham, MA office of what is now Verscend after the sell off of Verisk Health from the Verisk parent company. The group in Kathmandu, Nepal can make your work day challenging. The software products were originally developed by this group and the result continues to use ancient technology and be quite buggy.
Verscend is still trying to find its footing after the separation from Verisk. Because of the loss of some of the largest clients with no replacements in sight, the company needed a major layoff to keep going.
I think that the company has potential since the software developers in Waltham are trying to move the Nepal group to use a contemporary ASP.NET stack for the web site. A lot depends on whether or not some of the possible clients can be acquired.
Nice people in Waltham
The financial situation and the challenges that come out of the Nepal group.
Coder I (Former Employee) – Richmond, VA – February 1, 2017
I worked remote in this company. My duties were to read documents and apply codes. My overall accuracy is 97%. I learned a lot with the training that the company offers and good discussions with QAs about coding problems.
Vice President (Current Employee) – Waltham, MA – November 28, 2016
Great place for self-starters, lot of opportunity. However, after the recent acquisition by Veritas, the company is going through a lot of transition. For those who embrace change, this could be good. Feels a little rocky right now.
Retrieval Agent/Convergys (Current Employee) – Salt Lake City, UT – May 7, 2016
This company is hired by insurance companies who need medical records. Being part of a third party contracted company is not all that great. You got Verisk agents that don't know how to look up facility information to save their life. The insurance companies in my opinion can get the medical records themselves. I'm sorry but when you work at a company who is contracted with a company that is contracted with different companies, that is tacky to me. You have people who do not have a clue as to what they are doing and why. Then they want to pay the third party company 10.75 an hour knowing good and well for all the work we have to do, it should be more than that! I don't have good things to say about this company because this company is disorganized and needs a big reevaulation.
Data Ops Analyst (Current Employee) – Richmond, VA – June 23, 2016
Worked with medical insurance companies, including Aetna, Coventry, Anthem and other clients of VH, to ensure their revenue-generating business objectives. Communicate with clients and clients servers. Great work/life balance Nice team.
Human Resource Assistant (Former Employee) – Boston, MA – February 21, 2016
Responsible for analyzing and organizing data base of employee statistics to help determine proper job classifications and salaries. Worked on developing program to promote cultural diversity and understanding in the workplace. Interact with co-workers in various offices abroad to collect and analyze cultural information. Learned the value of teamwork with the office and companywide.
Reviewed medical charts for HCC codes.High production expectation and little to no training.
HCC Coder (Former Employee) – Richmond, VA – November 17, 2015
Great job for at home workers. One all day training and then very large production expectations. Very little feedback. Was told if you don't hear anything from team lead, you were doing well. Not so. When contracts end, so does your employment.
Pay and ability to work from home
No training. Never knowing if you are doing your job correctly.
Product Manager (Current Employee) – Richmond, VA – December 4, 2015
Verisk Health is a company that offers a lot of really brilliant people and a place where you truly can learn something new every day. There exists experience within the organization that can help you grow, not just intellectually, but professionally. The hardest part of the job is handling the chaos created by frequently changing leadership in a company that has grown really fast and has had a hard time finding the stability point in the growth. The most enjoyable part of the job is getting to watch teams truly come together and grow together to become extremely productive as a whole. Due to the fast growth, processes have not been fully defined, which allows the ability for individuals to have input on what the processes should be moving forward.
Passionate Team Members, Understanding of the Goals
Healthcare industry can be illogical. Must be able to adapt to frequent change
Records Retrieval Clerk (Former Employee) – Ephraim, UT – August 5, 2015
I worked at Verisk Health for 6 months. The compensation was decent. Job duties included calling medical facilities to verify information so we could request medical records on behalf of insurance companies and lawyers offices. Follow-up calls would be made until the request was filled.
There was a high expectation on how many facilities needed to be called every day and how many records needed to come in each day. It was difficult to meet these expectations no matter how hard I tried. We would have breaks but there wasn't much time to get to know our co-workers.
Not enough time to get to know co-workers, Expectations were very difficult to reach.
Data Entry (Current Employee) – South Jordan, UT – October 19, 2015
This company is very dedicated to service and in providing a high quality product. Since the work involves very sensitive information (medical documents) their security is extremely tight, so as to protect personal information, both for employees and for their clients. They are also very concerned with each employee as a person, being very flexible and understanding to personal circumstances, being willing to work with you, whatever your circumstances may be. Benefits are very good (if you can get on permanently) such as discounted stock options, excellent insurance (low premiums with high coverage) and employee matching for 401K.
Employee matching for 401K, discounted stock options, excellent insurance (low premiums with high coverage), tight security (to protect both employee information and all client information)
A lot of temporary work, so it's hard to get on permanently.