Sales Professional (Current Employee) – San Antonio, TX – February 6, 2018
Since the merger of Xpedx and Unisource World Wide to form Veritiv. Our work place culture has greatly diminished. While I have had year over growth every year. Now it seems more important to that we use Sales Force for reporting purposes, rather than actual sales. My manager doesn't like or agree with it. But it is what it is.
I work my own hours
Limited training but they still want us to tools that we are all not familiar with.
I sat in my cubical and did whatever I was assigned for the day, I learned a lot about working within the company, the management made me feel like I was a part of the workforce even as an intern, the work place was dead on Mondays and Wednesday but everyone still got their work done on time, the hardest part of the job was preparing for the 2 hour meeting I had to lead at the end of the summer, the most enjoyable part of the job was being able to meet the CEO and get some real world experience.
Customer Service Representative (Former Employee) – Jacksonville, FL – January 20, 2018
You are not able to advance beyond the position you are hired for. Maximum raise per year 3%. Managers have their favorites. If you are not one of them, you may not be there long. The work and environment are very nice. They pay well, have good benefits.
Line Leader (Former Employee) – Warrendale, PA – January 15, 2018
I logged barrels of sewer snakes that were shipped to us and labeled them according to size and type. I made sure they were prepared correctly, labeled correctly, packaged correctly and shipped out correctly. I lead the team to insure there were no mistakes that left the building and that they were done in a timely manner. the leadership of this department was not very good and it was difficult to keep the morale of the workers up, but I managed it.
Truck Driver Class (Former Employee) – Little Ferry, NJ – January 14, 2018
* Driving from NJ to Mechanicsburg to do drop / hook * Making local delivers * Help others * Helpful, Friendly * Working different shifts Day / Nights * Co Workers, Pay, traveling, access to computers.
Administrative Assistant - contract work Job Store (Former Employee) – Denver, CO – January 12, 2018
Order requests would come in and the office staff would print pick tickets to pull order for warehouse staff to have ready for customer. Some orders were will=call while others were delivered by drivers or mailed out.
Collections Representative (Former Employee) – Itasca, IL – January 9, 2018
The workplace was close to home but again this was a temp position, The management was/is great people, Very laid back people. They're very helpful. The end of the month is very busy, trying to get those credit card process.
Forklift Operator (Current Employee) – Brooklyn Park, MN – January 9, 2018
A typical day of work would consist of long hours and a lot of fast paced movement. As a forklift operator I had to fill and package then stage orders purchased by the customer, I also had to do it in a timely manner so that the drivers would make it to the customer on time. While working here I learned better time management and a lot about paper, because Veritiv is a paper company, I also learned about forklifts and the different types they have because at the beginning I had absolutely no forklift experience. The hardest part of the job would be getting your job and life to balance just because of the hours and scheduling. What I enjoyed most about this job is learning how to operate the many different types of forklifts. I had fun and was able to pick it up very quickly.
Coordinator (Current Employee) – Exton, PA – December 29, 2017
During the interview process, management will feed you lies about the company. When I started I was told to believe it was a family-friendly company, philanthropic and flexibility was available. I was told there was huge opportunity for growth and a company you could stay at for life. A few years later, none of these hold true. The same person who told me there's opportunity for growth has also been known for saying that they'd "never promote from the floor." Rather they hire outside candidates who know absolutely nothing about the company or our software. No training is provided for any of the positions, which is evident to both customer and employee. Philanthropic? We get a few emails a year about donating to the Red Cross. That's it. Veritiv boasts that they are "one team" but that's the furthest from the truth. There's absolutely no team building, it's discouraged. We have "customer service week" but get in trouble for being up from our desks too long. This is not a family friendly company. Vacation/sick time is only decent if you've been there 20+ years. Flexibility all depends on your boss. Some managers are wonderful with this, Program Management is not. This company is stuck in decades past with benefits, flexibility and culture. Merging of the two large companies has been executed extremely poorly and we are left to clean up the mess.
Pay is decent for some positions
Work life balance is non existent. Management is not good. No training. No flexibility.
Sales/Customer Service (Former Employee) – Pewaukee, WI – December 13, 2017
field calls and emails from customers and provide quotations and availability of their needs, provide consultation for best alternatives to inquiries, enter orders, place purchase orders, check acknowledgements for accuracy of product and pricing, expedite deliveries to customers, review invoices, process quality complaints, consult with internal and external customer service and sales representatives, create reports as needed, made occasional sales calls.
Helping customers with their needs, freedom to advise customers without needing approval.
Top heavy with management, too much consolidation of local customer service representatives, concerned with number of employees instead of quality of the employee, trending toward be too generic in service.
Customer Service Representative (Current Employee) – Carrollton, TX – December 11, 2017
Veritiv is a horrible place to work. Two older companies were combined to make Veritiv- and it is the most unorganized, chaotic, hot mess of a company to work at. They call my job "customer service" but we basically ensure the company runs every day by following orders through from order placement and making sure the customer receives it. Sounds easy right? NO. The warehouses are unorganized and product is lost every single day. The sales reps offer products to customers that we do not stock, and get mad at customer service when there is a lead time to wait for the product to come in. Sales makes unrealistic promises to customers, and it's customer service fault when those aren't met. Not many people are educated which makes it hard to get problems solved. "Customer service" is responsible for every part of it and we get no recognition for doing a good job, and instead we are scolded for issues that are out of our control (i.e. warehouse misplacing product/not shipping it, sales telling us to order the wrong product) We do not have the technology that is necessary to be successful at our jobs (we currently cannot even tell customers how much their freight cost will be) Customers ask me questions and half the time we have NO idea so we just make something up No holiday parties, we have "customer service week" but it's an absolute joke, you get in trouble from being up from your desk, literally have never done a fun activity here, no work life balance, management has no idea what they are doing either- they just worked here long enough and somehow moved their way up This companymore... needs a good revamping if they are ever going to retain customers AND employeesless
Started out a great place to work. A lot of changes in short period
Warehouse Logistics Coordinator (Current Employee) – Norcross, GA – December 10, 2017
The job Is easy and most of the people there are great to work with. They have a lot of great staff. There is no consistency or structure in my opinion. There is no hard part of the job. I enjoyed most of my time here.
Sales Professional (Former Employee) – Des Moines, IA – December 9, 2017
Hardly no training, other than on their computer systems. Thousands of products to sell which makes it very hard to make the sales that they want you to make in your two year probation period.
No territories, so every sales person is after the other. You didn't dare make phone calls to potential customers at the office because everyone is listening and they will attempt to steal the potential account away from you!