Verizon Wireless Employer Reviews

*Provide world class customer service
*Learned to manage time and to respond to customer's issues.
*Co-workers are dependable multicultural environment
*Multitaskig and learn how to adapt to fast changing industry
*Being able to learn different aspects of the Wireless Industry

Enjoy the company and how much they give back to the employees

The company is vast growing on the latest technology; however, the positions available in marketing and advertising are limited. The work place was becoming extremely complacent. I have learned the technique of retaining customer with great customer service skills. Management was a team of young individuals; more than likely who retained that position – more... once the center it self open. My team of Co Workers where from different walks of life as in in any fortune 500 company. We all had the gift of communicating in bedded with us, which made it interesting to come to work everyday. The hardest part of the job was the metrics to meet that were based on customer expectations. Every knows the customer can sometime be unreasonable but, we are trained to give the customer what they want or at least make it sound good when we cant offer what they are really asking us for. The most memorable part of my job was team challenges and being in a competitive environment everyone wants to win. At least I know I did!. – less

Wow, this company was ridiculous. We were literally taught to rip off the corporate office by calling them and telling them to put credits on customers accounts. This way it was easier for us to get sales on new activations. Unless you goal is to screw over people for little pay, avoid them at all costs. I do not have any complaints about the Verizon – more... corporate company, just this agent – less

Great Company to work for. Benefits are excellent and training is ongoing.

This company has made it very difficult to be a customer when they removed customer service from the store and their values started going out the window with them. They care much more about making money than they did about their customers or employees.

Busy, a lot of info every day, working with co-workers is on a different level, working every weekend and holiday's for over 5 years is hard, and the better part of the job is a phone with everything unlimited every 6 months so you can show the customers the new technology.

All the people are pretty easy going & great to work with. The interview process is long but well worth it if you are interested in a long-term career.

Strangers turned into friends and that led to work being a fun environment to be in!

a typical work day will be busy. mgmt. as times will not be the best. the hardest part about the job is the always changing environment with polices for the company. the co-workers overall are a good group of people to work with, the definitely make it a better place to work. the most enjoyable part about the job is the people that you work with.

● Handled high volume of inbound high value, commercial and consumer calls.
● Researched and resolved billing issues and inquiries.
● Explained products and services and change price plans if needed.
● Troubleshoot service equipment issues.
● Evaluated customer concerns and resolved problems to the customer’s satisfaction.
● Assisted with New Hire Transition – more... Class. – less

Verizon Wireless has a benefits package that ranks high above what is seen in other companies. Verizon's benefits are the best in the industry. The stress, however, is no match for the pay. Upper level leadership constantly belittles front line employees in a "put up or shut up" type fashion. Front line managers are given no credit when the store does – more... well, but when metrics are not met your job is threatened. Do well and you will enjoy your position for years to come. If you are friends with an executive expect a promotion! – less

Get in sign in prepare for my reps to arive to wok. Coach and take calls.

I learned alot from this job , i learned how to use a cash register i learned how to inter act with customers , i got to break my shy shell and be out there , also learned to organize and restock answer calls and handle difficult customers.

I worked as a health and wellness intern in the corporate wellness side of the company. Verizon has a strong corporate wellness program and call centers have gyms staffed with nutrition and fitness professionals available to employees for a small fee of $15 a month. As an intern I provided fitness and nutrition assessments, personal training, nutrition – more... counseling and health promotion program planning and implementation. – less

I took inbound calls daily and at times would have to call customers back to follow up. I would provided excellent customer service and make sure to offer add a line, upgrades and saving with a customers account. I learned to be patient bc different people need a more patience then other customers such as elderly people. My co-workers were great. We – more... always worked as a together for assistance for questions. I never had a problem with working with anyone on my team. The hardest part of the job was to recover from numbers when you given as many calls to recover from developing. The most enjoyable part of the job was to be rewarded by having time off the phones with call center events. – less

A typical work day includes assisting customers with financial arrangements, and processing payments on customer accouts.

I enjoyed the challenge of working in a competive environment.

I've always enjoyed working for this company. Growth opportunity has been a challenge for me. Otherwise, excellent benefits.

• Professionally answer questions and provide product knowledge as needed and provide excellent client care for inquiries and resolutions for all issues and execution of technical issues to achieve desired results.
• Process all contracts and credit inquiries including verifications and execution of due diligence documenting customer profile throughout – more... the life of the customer relationship.
• Maintain accurate client records in accordance with compliance guidelines.
• Assist management with sales, accessories and growth reports by Exemplifying professional PR skills and daily networking with other business consultants and customers within the community. – less