Verizon Wireless Employer Reviews

the most enjoyable part of my job was talking to other cultures, and the co-workers and managment were cool and loving people.

Time goes by fast. Lots to do each day
Need to be able to handle change quickly

The most enjoyable part of my job is solving customer issues and learning about new technology.

A typical day at the call center revolves around your desk taking 30 to 60+ calls a day. Your call types vary from troubleshooting, bill questions, account maintenance & changes, educating customers on all products & services, de-escalating angry customers, ordering and activating equipment, as well as many other tasks.
I learned how reaching or exceeding – more...  your target goals for metrics (or "your numbers") helps you perform better in your role, but it also improves the experience each customer has with you at the same time.
Leadership is very well structured. You have your supervisor, then an associate director, then your center director and so on. You can talk to any member of leadership about anything, but speaking with your sup first is best as you and them have a direct working relationship.
Co-workers are usually busy with their own calls, but you can usually ask experienced teammates for advice if they are not currently busy.
The hardest part of the job (for me anyway) was being confined to your chair/desk for 8 hours a day. My legs would often get tired, stiff, restless, etc. Standing up and walking in small circles helped, but it's still a challenge for your body to be still day after day. Another hard part is when every call you get has an upset customer. Dealing with upset customers IS part of the job, but trying to work with 30+ customers who may or may not be willing to work with you does drain your energy and enthusiasm after so long.
The most enjoyable part of my job, however, was being a "super star" and perfectly resolving all of my customers' issues in a given day. Getting recognition from customers (via compliments to leadership), from your peers (customer calls back and tells them to tell you thank you), etc was highly gratifying and gave a great sense of achievement and fulfillment for me. Of course, the great benefits packages were a nice touch, too. – less

I have gained a tremndous amount of knowledge and skills with Verizon Wireless

answer phone call assisting customers in trouble shooting problems with their phones or wireless data cards.
I learned that I am not technical... not always able to get the phones working or air card to my satisfaction.
The employees are wonderful at VZW they are of all different ages and I felt very welcome there they had great team work environment
the – more...  hardest part of the job was the data information i am not a technical person it was a struggle to program phones and computers.
the best part was the coworkers and the company employee appreciation. – less

If you like helping people then you will both love and hate this job. The management is wonderful and they make every effort to support the employess and to make it a less streeful environment. The main problem is that they can't. The very reason it is so stressful is the customers. They are the reason you have the job and the reason you come to hate – more...  the job. Spending 8 hours a day being a designated punching bag takes its toll. If you can handle being screamed at, called various crude, rude and demeaning names, being treated like you personally ruined their day AND you can keep a smile on your face, then this might be the job for you. – less

Good location but no traffic.. Wasn't happy there.. Independatly owned & called 2bmobile

It was okay but they give you no time for family or personal life

I enjoyed my time at VZW and wish I was still there. Management was always helpful and had a fun environment to work in.

Typical day would include:
Calling Current Customer offering Promo’s or enticing them to upgrade

Calling local Business that have Verizon offering Promo’s or enticing them to upgrade

Cold Calling Business to get them to come into the store to sale them on Verizon

Following up with Customer whom you sold phones to

Dealing with minor customer service – more...  issues

Selling products to Customer who come into the location

As a manager i have learned what not to do and to work on communication (I was a manager with a competitor)

Coworkers are OK, there is a age gap between me and the other reps. I am the youngest in my location. At times its hard for me to find common ground so I am often left to my own devices.

Management not in touch with local market, in other Markets Verizon brand holds more weight and is established. In some of the newer markets ie Tulsa, OKC… Verizon is not the big fish. Verizon does not market the brand very much. Instead as sales reps we are told that it is our job to drive door swings and grow the business.

Verizon is the first LTE carrier in Oklahoma, but its not out there because management will not spend $$ on marketing and advertising. In my opinion ATT does a better job explaining and selling 4G and the don’t have LTE in Tulsa… sad I know.

One of the major reasons I took a pay cut and joined Verizon is because I understood they a big on the people going and finishing school. However, when I was hired I tried to ask my manager for some time to go to calls and was told no. As a result, this semester I failed two of the five courses I was enrolled in and now have to pay Verizon back. I have now lost my scholarship because of the failing grades and have to pay for summer school to get my scholarship back for the fall.

Management plays favorites and are weak. One of the top sellers in my location has a high return rate. The manager was discussing this along with several things with the team. The rep told them manager “If you don’t have returns your not selling, I have always been a firm believer in that.” The manager tried to combat and the rep then says “If you don’t have returns, your not selling and there will be returns that it.” The manager is standing behind the rep as the rep is typing on the computer I looked over and the manager nods in acceptance at the statement and walks away.

I joined this company five months ago and I probably won’t stay through the end of the summer…. Sad, because I joined thinking I would be there for at least ten years. – less

there was never a dull moment, i learned how to cater to the customers needs and find a resolution to all their problems. the management was helpful but mostly i learned from other employees. the hardest part of the job was learning all the new promotions ans trainings but it was the most enjoyable because i wouldnt have became such a great salesman – more...  if i didnt learn – less

Great place to work. Hard to advance due to all the talent. Excellent benefits and compensation.

Dealing & learning differnet cultures from all over the world, assisting customers with billing and service issues, being able to review and assist customers with deciding on best products to fit their needs.

Great place to work. Compensation is great and benefits are awesome. Work/Life balance could be better but overall a great place to work and great company to work for

My work day consists of constant interaction with the public and providing the tools and recommendations to make their needs and wants a reality. Some of the hardest but yet most enjoyable parts of my job involve discovering the needs of the customer and bringing to them a resolution they are in need of, whether it be a simple device change or showing – more...  them alternatives outside of there realm to help them become more productive in their business or personal lives. – less

Verizon Wireless requires strong time management skills, working well under pressure to meet the customer internal and external needs and multi tasking under pressure while delivering a positive customer experience and interaction at every opportunity.

It was a good enviornment with opportunites to advance and grow professionally.

A busy place to work with on going changes, little room for advancement. Senior employees transfer from othe areas and take the jobs. Stars is you for promotions.

I worked for Verizon Wireless for 7 years; started out as a part time sales representative, moved up to management. Although it was a typical retail environment, I will say that Verizon Wireless provided excellent training, they even covered expenses for travel and hotel stay if the site was remote. Rating management should go by a store by store basis, – more...  but I am happy to say that I enjoyed working for every manager that I worked under. I've witnessed employees at other locations where reps were disgruntled due to management. The negative aspects of the company dealt with compensation. As most companies who struggled through the tough economy (from 2008 and beyond), Verizon was no different. Targets and quotas were stretched beyond attainment, commission checks could fluctuate as much as double or triple (up or below) from month to month. The company has great benefits and even paid for my college tuition; I ultimately finished my B.S. Business at a university. It's a great entry level job for those looking to advance in their career. Opportunities for advancement into corporate (or business sales) depend on who you know, and how far you're willing to travel to the nearest HQ. – less