Customer Advocate Supervisor
Business Coordinator/ Fulfillment (Current Employee) – Alpharetta, GA – April 27, 2016
• I managed a team of 12 Customer Advocates
• Managed technical queues on a daily basis which resulted to direct support of end user inquiries, technical issues.
• Responded to external customers via email, telephone, and chat effectively resolved issues.
• Provided support for Verizon Wireless products, executed and validated new upgrades (software updates) and assisted with user operation and testing.