Professional Wireless Consultant, Cellular Sales (Current Employee), Johnson City, TN – March 12, 2014
Weekends and evenings are not required but are a must to meet sales goals and earn better compensation. 100% commission based pay. Co-workers are a great group of motivated and fun individuals. Physically non demanding position but can be mentally exhausting at times. Hard to maintain a personal/work balance due to customer calls and long weekend and – more... evening hours. Recent changes have proven to be a plus and the local market seems to be benefiting from that change. Overall a good environment but the lack of a guaranteed salary can be difficult with high and low months. Recent changes to certain pay aspects have lowered potential earnings. – less
SUPV-INSTALLATION & MAINT (Former Employee), Long Beach, CA – March 12, 2014
Pros: manager instilled the art of being a consummate professional at all times.
Cons: nothing to speak of.
Our department was a leader in the field of telephony. Understanding that customer satisfaction is top priority. All employees were considered management within a 3rd level technical support cadre for ADSL/asymmetric digital subscriber line.
Working with all levels of management, outside field technician supervisors and central office technician supervisors. – more... Teamwork and communication skills were paramount in providing excellence service to our customers.
Hardest part of the job...dealing with other Verizon departments that didn't want to go the extra mile for our customers.
The best part of the job, making customers happy/satisfied with Verizon service. – less
Customer Service Coordinator (IRT) (Former Employee), Columbia, SC – March 12, 2014
Get cussed out repeatedly daily by customers. I learned a lot about cell phones technically and how cellular companies make a killing on data services based on the costs to the company. Management is suspect if you're not in the correct click. Great co-workers, but they hire a lot of suspect people due to their high turnover rate. Getting cussed out – more... daily by someone. Meeting people all over the world. – less
Great company with a strong Can-Do culture, and made up of some really good people.
System Performance (RAN) Engineer (Former Employee), Charlotte, NC – March 12, 2014
Pros: great team culture, always having a feeling of being somewhat at the forefront of technology (wireless).
Cons: difficult to find proper work & life balance, much work was needed on your own time (and weekends) to stay afloat during the work week hours
Great company with a strong Can-Do culture, and made up of some really good people. Each year we're all surprised at how much we were able to accomplish, despite so many challenges. The wireless industry is constantly changing, and one of the most important things I've learned is that I can shake the uncomfortable feeling of "Not Knowing" enough about – more... new things as they come along, and go ahead and jump right in and figure things out. And not only can I do it, but that I'm GOOD at it. So much in my life changed for the better once I had that realization.
Days at VZW were usually long (9.5 to 10 hrs) and with my commute, were typically 12+ hours long. Making network optimization changes, collecting drive data & post-processing, visually displaying the data through different mapping systems, keeping a watchful eye on network performance, and quickly responding to trouble tickets are all part of the daily tasks. So without good time managment skills it would be very easy to be overrun. However MY engineering team functioned very well as a TEAM, and large loads can become manageable when other capable individuals help out. – less
Customer Specialist (Current Employee), Columbia, SC – March 12, 2014
Pros: the company pays 100% for you to go back to school
Cons: the starting pay is a little low
Verizon is a great company, however as a customer specialist you must know the job of multiple departments. In my position I answer billing questions; give credits when warranted; use account analysis tool to recommend plan changes; add global features and discuss global price plans; conduct tier 1 troubleshooting; sell accessories, features, and price – more... plans; prevent churn or disconnects; pass surveys with a score of 8 or higher; process returns, upgrades, etc. Ultimately my job as a CS Rep is to resolve all of the customers issues in 1 call which means I have to be knowledgeable of all departments. – less
Operations Team Supervisor (Former Employee), Houston, TX – March 11, 2014
The culture of this organization was well represented in senior management. This employer afforded opportunity for growth and increased earning potential. This environment was a team environment and there was always opportunity to learn something new. This included new products, services, and processes.
Operator / Customer Service Assistant (Former Employee), Altoona, PA – March 11, 2014
Pros: wonderful people, potluck lunches weekly, great hours and pay.
Cons: getting layed off.
Working as a 411 Operator was a great experience . We were like a big family and the management team was awesome. They were always there to help (If needed). The hours were great they always tired to work with you I truly enjoyed going to work everyday knowing that I would be working with wonderful people and also knowing that I would be helping people – more... all day. – less