Handling incoming calls in fast paced enviroment.
Pros: Excellent healthcare coverage, paid vacations and sick days
Cons: Not family friendly hours where they can work with you
Handle directory assistance calls, I have learned many aspects of this job through the years. Worked clerical, payroll, secure information and reports. Handled complaints, escalating procedures to help assist customers. Co-workers are helpful and show shortcuts they have learned to help assist you in helping customers. The hardest part of the job is how is has changed and it doesn't seem customer service oriented, its use the information they have and if they don't have enough its an attitude of too bad to handle more callers. The most enjoyable part of job was before they changed we were customer service oriented and were able to assist and help customers understand more of what information we need to help assist them in the best possible way.