Verizon was a very good company to work for.
Pros: Excellent benefits, pay, 401(k) plan
Cons: Can be stressful at times
I was a customer service and sales representative for over 12 years at Verizon. It was a challenging and rewarding work experience, and I gained valuable work experience while there. I became more skilled at business communication (while talking with customers and having to be a very good listener), selling to the customers' needs, providing outstanding customer service, and informing customers as to products and services available.
My co-workers for the most part were amenable, friendly, easy to get along with, and people I looked forward to spending the day with. Management sometimes could be a bit strict and firm in their need to have the customer service reps meet the stated objectives and goals (sales, customer care index, etc, however they were generally helpful to us reps to help meet these goals.
The hardest part of the job was dealing with the occasional stressed brought on by irate, unsatisfied customers - however as a professional who understood that it is never yourself the customer is taking out their frustrations, I was able to keep focus on why they called and to not take it personally.
The most enjoyable part of the job? Getting to speak with a wide variety of people all the work day long, and being able to help them with their telecom concerns.