Pros: Pay, Benefits, Verizon Fios/Wireless Discounts
Cons: Strick Work Environment, Union Based, Poor Support, Rediculous Policies
I'll try to keep it simple.
Verizon pays very well for this position and are unmatched with any other company i've run across for a similar position.
Verizon is a union based company. Because of this, you have people who are assigned to keep your job safe and and protect you in case of any disagreements between you and Verizon. This takes the simple personal element of being able to speak directly with management or HR for issues and places a middle man.
Day to day at Verizon consist of taking back to back calls for support of their customers. 1 hour lunches and 2 15 minute breaks – more... through an 8 hour shift. This is standard of any company aside from an extremely strict attendance/tardy policy with little to no leway.
Verizon places all new hires on a 6 month probational period in which Verion for ANY reason have the right to terminate or suspend you without pay for any amount of time.
Overall, I was very disappointed in how Verizon manages it's employees and staff. I've worked for some great employees in the past who really value their employees. Verizon does not, this is a place just to collect a check and go home.
Co workers are typical people you will see at any call center. People of all ages and nationalities. That's one of the few saving graces for Verizon. – less