Verizon Employer Reviews

great place to be employed at, all your co-workers are willing and able to assist you with anything

I enjoyed working there and made fantastic money. The hours were reasonable and many paid holidays

At Verizon you must take each call and work to the best of your ability not only to give the customer good customer service but to sell to the need and wants of each and every customer. Hardest part of the job was changes in packages and non working systems. Products and services not availble to all consumers. Internal problems which made placing orders – more...  difficult at times. – less

For anyone who has worked in customer service and sales, it is not an easy task.

Good Verizon company to work for. Collaborating with good team.

Good paying company but personally feel that there aren't many opportunities for advancement

My job was to come in and speak to customers all day about paying their late bills. My coworkers made my day go by quickly & were always eager to help if I needed. My supervisors were also very willing to help without complaint if I requested. The supervisors left us to do our jobs without looking over our shoulders, which was very relaxing. The hardest – more...  part of the job was when the customers were irate, but that wasn't very often. Overall, it was a nice place to work. – less

There are many aspects of working at Verizon that I really loved. When I began there, it was still called Bell Atlantic. The job, in those days, was very customer-service oriented. The pay and benefits were excellent. It was a joy to go to work in the morning. The coworkers (many of whom are still friends of mine today)were wonderful. With the evolution – more...  of Bell to Verizon, the landscape of the position changed significantly. Customer service is no longer the priority, and sales became the make-or-break goal. Very, very high sales objectives and relentless behind the scenes monitoring by management. In short, employees are now required to "sell a paper bag with a hole in it". While the wages that Verizon is willing to pay its employees remains the BEST pay in our area for call center work- bar none- it comes with a high price. While we, as parents, teach our children about "doing the right thing" and about values like integrity and honesty, ALL of these values are checked at the front door of the office at Verizon. This was a struggle for me, almost did me in- But not for long- I decided that I would rather make less- a LOT less money- and have my integrity and values- So I handed in my resignation. You can't teach your children one set of rules and live by another.
The money just isn't worth it. – less

A typical day at work for me was Interfacing with Engineers and Vendors an processing purchase orders for Central Office Equipment for various job sites. Also maintained communication with Engineering and Network Planning counterparts on items and process changes related to quotes. Worked with suppliers to make sure material was delivered and received – more...  in a timely manner. Being a team player and a leader, I worked well with all my peers.The job was very demanding but not hard. I always looked at every day as a challenge. The best part of the day was satisfying the customer. – less

Great place to work, Manhattan headquarters is right next to World Trade construction site.

Most enjoyable part was taking care of the customers. I would handle up to 250 calls a day which made the day go fast

i was a sales rep. and i was dood to door seller, it was fun and convincing peolpe to buy this product was great

Verizon has a lot of oppertunities for all of there wokers to take apart of. they have real good benefits, and I wish i could have stayed to retire from there that was my objective.

-Good benefits/salary.Stress filled
-Unreasonable/Changing quotas.
-Safety talk is just talk.
-Managers need to treat associates as adults, not kids

Fast pace multi-task environment, creative thinking required;
Learned to be very creative not just utilizing resources within but thinking outside of the box
Great working relationship with Hiring managers, business partners. Opinions to enhance the business was received and valued;
Great team work towards goals and accomplishments;
Most hardest part – more...  of the job was filing challenges positions due to low wages and location;
Most enjoyable part of the job was meeting goals both for the job seeker and company – less

research area needs. designer according to the needs. prarctice just in-time facility management

great company to work for.I worked for them for 30 years.Great benefits and job security.

Job security and positive atmosphere. A good place to work.

With any customer service job, the customers are sometimes the hardest part of this job. Never know if you have a pleasant experience or just outright mad customer. Verizon puts a lot on a customer service rep. Too many requirements of what needs to be offered on a phone call and doesn't matter if the person on the other hand can afford it or not. That – more...  said, the compensation is above average in the industry, since the reps are union, so you can assure that there is job protection. On a daily basis there are sales contest going on, so there is always a change to win either small or big ticket items and if you are on the top, they reward you with a trip where Verizon goes all out. – less

Bringing buyers and sellers together with a media source, such as, internet, yellow pages, direct mail.