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5,168 reviews

Verizon Employer Reviews

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excellent compensation
Executive/Special Assistant (Former Employee), New York, NYAugust 12, 2014
Verizon is a great place to work. They promote morale and really care about their employees. It is a fast paced environment, where knowing computers is essential. they promote moving up the ladder, which was also great.
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Business sales
Business Sales Representative (Former Employee), Newport News, VAAugust 12, 2014
Excellent compensation for meeting quotas. Very professional
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Fast paced environment.
Data Coordinator (Former Employee), Cranberry TownshipAugust 12, 2014
Pros: salary, benefits, flexible time off options
Cons: inconsistency from leadership, lack of employee input.
Heavy workload, customer focused position that stayed steady during the day.
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n/a
Customer Service (Former Employee), Cincinnati, OHAugust 12, 2014
Fast paced work environment. Friendly atmosphere. The managment was fair.
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Great place, great people
Manager of Marketing And National Operations (Former Employee), Hilliard, OHAugust 12, 2014
Pros: great people, and great executive leadership team.
Cons: the last department i worked in was a mess.
Verizon was a great launching platform for my career. The company has a lot going on so there are always great projects you can work on to develop your skills. Overall a good experience with a few occasional bumps in the road.
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Verizon Wireless is a great place to be employed with.
Retail Sales Consultant (Current Employee), Macon, GAAugust 12, 2014
Verizon Wireless is a great place to be employed. The perks and benefits are amazing. The best part about the job is knowing that each day will be different.
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high paced call center
Contractor (Former Employee), Dallas, TXAugust 11, 2014
Pros: has pool table
came in and got straight to the phones.
I learned ways to communicate with different customers while using different interaction methods.
I was surrounded by good helpful co-workers.
Hardest part of the job was to deal with angry dissatisfied customers.
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Good company to work for
SUPERVISOR-POWER OPERATIONS (Former Employee), New York, NYAugust 11, 2014
Good learning experience
Great training
Excellent co-workers
Good benefits
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management
RF Engineer (Former Employee), Rochester, NYAugust 11, 2014
• 5+ Experience in the field of UMTS/LTE network Optimization and testing.
• Experience in Modem (Voice, Data and Concurrency), Connectivity (WLAN and Bluetooth) and Concurrency testing in baseband processors.
• Experience in debugging and troubleshooting of Android and Windows platforms.
• Experience in 1x, EVDO and LTE protocols and regression and – more... stress testing
• Experience working with Actix spotlight. Analysis of coverage, pilot pollution, missing neighbor and event explorer.
• Good understanding of KPI in cluster and market acceptance both in loaded and unloaded configurations. – less
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Great work atomsphere
Business Financial Service Representative (Former Employee), North Charleston, SCAugust 11, 2014
competitive pay
great benefits
Verizon offers great customer service to their customers.
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Productive and Fastpaced
SENIOR TELESALES REPRESENTATIVE (Former Employee), Folsom, CaliforniaAugust 11, 2014
*This position required that start time equaled go time.
* The Sales requirements varied Weekly/Monthly/Annually
* Fast Turnover
*The hardest part of this job was declining customer's business
*The most enjoyable part of this job was when customers assumed that they would need a large deposit but after I ran their credit they wouldn't have one.
*While – more... at Verizon i learned a lot about electronics, wireless advantages, various computer systems. – less
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Harsh
Direct sales Associate (Former Employee), New York, NYAugust 11, 2014
Pros: money
Cons: working on bad weather
If your prepared to work in all sorts of environments than this is the job for you! the company pays you for your time but you dont get any benefits.
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Work life/Development
Corporate Instructor (Former Employee), Charleston, SCAugust 11, 2014
Pros: health insurance
Cons: flexiblity
Must sincerely continue to develop employees. Bottom 10% of employees with a low performance is due to trust with management. Say what you mean and mean what yousay.
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Good pay but at a price
Senior Retail Wireless Consultant (Former Employee), Norman, OKAugust 11, 2014
upper management is horrible! They use tactics like motivation by fear.
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they didnt care about their agents out on the floor
Customer Service Representative (Former Employee), Federal Way, WAAugust 11, 2014
my job was to assist customers with their phones and any issues they might have with their phone they also didn't train you well enough
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Review
Business Government Customer Operations (Former Employee), West Valley City, UTAugust 11, 2014
They are a third party that gets paid more for you being there each hour. You are just a number and not expected to stay.
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non productive
customer service (Former Employee), anderson IndianaAugust 11, 2014
lower all employees payrate. They did not allow us to do overtime it was not verizon it was xerox that took over acs.
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Depends
Assistant Manager (Former Employee), PAAugust 11, 2014
Verizon Wireless pays well, but does not treat employees equally or fairly. You can succeed if you keep quiet and work whenever and however (that part is very important) your manager wants you to. If you don't rise to the top, you will probably hate working there. If you don't do exactly what your store manager does, you'll hate it as well. Even if – more... that activity is *ahem* unethical.

Each month you are subject to sales performance guidelines. You can be put on a performance improvement plan (PIP) for practically any reason and can also be subject to write-ups for things as idiotic as not opening the door for a customer.

The culture, of course, trickles down from the top, but really starts with your district manager. My most recent DM was the second worst manager I've ever had. If you, as a manager, enjoy being micromanaged about everything under the sun, maybe you'll enjoy it. If you like watching certain people get let go and others not for the same behaviors, then it's the place for you!

Pros: Pay

Cons: Everything else. Customers are miserable, managers are subject to extreme sales goals, company does not care how you get your results (as I was told by multiple DMs), hours are terrible, vacations are dominated by senior employees whether they deserve them or not, you get promoted without earning it (many assistant/store managers were in their positions without a proven sales track record), they care more about how you do your job than they do your results, but then again they care more about your results than they do your process (which speaks to fairness), you can be written up for anything that violates their "Earn the Right" selling process, no vacations during holidays, if you don't work extra hours managers look down on you (even after working 50 hours) – less
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Call center for unemployment
Customer Service Representative (Former Employee), Tucson, AZAugust 10, 2014
Pros: on the phone all day.
Cons: paying into retirement is a requirement there.
inbound calls for people filing for unemployment. Co-workers were awesome. Hardest part of the job was that the research in looking for what is wrong with someone claim. It was a pretty simple job helped people file their claim and that was it. Unless there was a unique issue with their claim.
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No rewards, no benefits
Retail Sales Supervisor (Former Employee), Leominster, MAAugust 10, 2014
Pros: when sales were up, pay was good
Cons: guerilla tactics
VZW is only in it for profit. When I worked there, all they wanted was for me to work, work, work with no breaks. They drive employees with constant meetings about data and devices with zero incentives and constant guerilla tactics and fear of being fired. Horrible place to work.

About Verizon

Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine – Read more