Verizon Wireless Customer Service Representative (Former Employee) – Colorado Springs, CO – August 12, 2017
The only complaint I really have for this company is that they do not pay well in commission. The commission and hourly pay structure is constantly changing. Other than that the management is fair and they do work with your schedule. On a good month you could make pretty okay money.
Great management, works with employees
Pay structure always changing, not paid enough in commission
Retail Support Specialist (Former Employee) – Joliet, IL – August 12, 2017
The company is great however they do a lot of cuts to positions. I was moved around in 1 year 2x due to they removed my title. The benefits are great they give vision ,dental 401K Health care spending and even emergency child care ,everything that you're looking for in a job
Supervisor, Customer Response (Former Employee) – Pomona, CA – August 12, 2017
I haven't work for Verizon since the first year of the merger (acquisition) between Bell Atlantic. I was forced into early retirement 15 months after the merger to make room for Bell Atlantics management to come and run the company their way
Solutions Specialist (Former Employee) – Santa Rosa, CA – August 11, 2017
I really liked working for verizon because of the freedom that they give you with the customers. There is not a lot of hand holding and as long as you can put up consistent numbers, there isn't too many things they'll tell you.
Good place to work & grow with this company. I started around $13.50/hr and got up to $23/hour in 8 years. As long as you have patience & thick skin this job is for you. Customer service calls average expectation is 40 calls handled or higher. Tech Support expectation is around 24 average calls handled.
Sr. Quality Assurance Engineer (Former Employee) – New Jersey – August 11, 2017
Typical large institution. Very bureaucratic and resistance to change. It's literally impossible to get a security clearance for your computer which makes getting the tools you need for work virtually impossible.
Customer Service Representative (Former Employee) – Brooklyn, NY – August 11, 2017
I worked for Verizon for 7 years then they did company lay offs and got rid of my position it was a great company to work for but it does take away a lot of your home time but that's the case with any retail job. I don't suggest ever joining the union or thinking about joining if its ever presented to you, that is probably the worst thing you can do as a wireless retail worker, they will do ABSOLUTELY nothing to help you. I was unionized at At&t Wireless and then the union came to my job at Verizon and the unioln made everything 150 times worst just they were only concerned about landline workers and not wireless. But besides that its a great place to work good people and great memories.
Agile Project Lead (Former Employee) – Hanover, MD – August 10, 2017
Constant Change is inevitable. Many technical contributions to make as a team player. Top Fortune 20 telecommunications company delivering innovative products and services to customers via the most reliable network and latest technologies.
Receiving incoming calls from customers inquiring about general questions regarding their accounts. I learned how to allow the customer to explain everything before interjecting to assist them. Management should be professional and an have an open door policy, and should be approachable. Fun and exciting place to come to work in. The hardest part of a call enter position is sitting for long periods of time.
Solutions Manager (Current Employee) – Michigan – August 10, 2017
It is essential to keep a funnel of the sales opportunities that did not close. Being a competitive environment with quotas that continue to go up it is the only way to maximize your numbers. Opportunity to learn about customer service, sales and operations. Hardest part of the job for some is staying "on" everyday that you come in. To be able to excel in the retail position you always have to be on. The most enjoyable part of my day was seeing the reps have success and feeling that even if it was a small part, I played a role in the success.