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6,734 reviews

Verizon United States Employee Reviews

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fun place
Retail Sales Representative (Current Employee), ojklahomaApril 21, 2015
very fun place to work withj great pay and great benefits. long late hours and very micromanaged. if you like that then go for it
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The day starts with doing the morning routine to make sure that the PBX is up and running. Check if any users have any issues(troubles) with their equ
Telecommunications Technician (Current Employee), Johnson, NYApril 21, 2015
Pros: Bleeding edge
The day starts with doing the morning routine to make sure that the PBX is up and running. Check if any users have any issues(troubles) with their equipment(phones or Telco lines). Start to get the work of the day MAC(MOVE, ADD, CHANGES).

I am in the beginning stages of learning VOIP.

My co-workers are a good group of hardworking and thorough individuals.
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Overall laid back place to work
Fiber Customer Support Analyst (Current Employee), Pittsburgh, PAApril 21, 2015
Pros: Catering, team events, pay, and benefits
Cons: Paying for parking and traffic into town
- I work an 8 hour shift, 5 days a week, unless there is overtime available. Scheduled to work every other weekend.

- I have learned how to be patient and work through obstacles that are in my way. Learned how to communicate with different types of attitudes.

- Management has been pretty good. Get along with my supervisor and other supervisors on my floor.

- I interact with my co-workers and get along with every one. We ask each other questions if we are stuck. Work well in a team environment.

- I would say the hardest part of the job is dealing with irate customers. I am pretty good at getting the customer calmed down and get the issue fixed.

- Most enjoyable part of the job is when I know I have fixed a customer issue.
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Great people to work with
Technical Expert (Current Employee), Chandler, AZApril 21, 2015
Pros: Great Benefits
Cons: The work Schedules are not family friendly
Great people to work with, I really enjoyed my time working with Verizon Wireless. Not only did I learn a lot from this working for Verizon Wireless, I was also able to get them to pay for my schooling as well. It was really sad to see so many people get laid off from there.
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it;s all about the money
Splice Service Technician (Former Employee), Boston, MAApril 21, 2015
Pros: free benefits
Cons: consistantly them changing the rules and not being trusted to do your job
I worked as a sst for many years in several different locations and the turf team leaders(managers) had their hands tied. They all meant well but were totally controlled by the purse strings of corporate America. Enough time wasn't given to fix the trouble the customer had, you were allowed 2 hours then somebody else had to pick it up and start over from point A. Benefits were good but with a company making 14 billion dollars a year and a CEO making 21million I think that a new contract should not be an issue the money should go back to the employees , first and second level managers and union members who are out with the customers in all types of weather not sitting in an office drinking coffee. The most hardest part of the job was keeping up with the changes made bu management to do the job they knew nothing about
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workplace
Customer Service Advocate (Former Employee), Alpharetta GaApril 20, 2015
Pros: paid vacation, paid sick time, paid personal time and uia bonus and raise, std and fmla
Cons: no following policy right, fmla not approve doctor excuses all the time
worked to save revenue and customers
troubleshooting solving problems
being a team player
hardest thing is making sure to follow all rules
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Good place to work
District Sales Manager (Current Employee), Long island , NYApril 20, 2015
Working within retail is never a dull day. IF you enjoy talking to people and engaging with all walks of life this is the career for you. Sales bring in more money if you're a talkative person.
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good
Asst Field Technician (Current Employee), Bronx, NYApril 20, 2015
great customer service product knowlege i love working for this company. i been their two years. my manager is very nice.
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HIghly active place
Bilingual Sales Consultant (Former Employee), Forest Hills Multilingual CenterApril 20, 2015
Pros: Great pay scale
Cons: HIghly stressful
Very intensed sales oriented company highly motivated coworkers good company for new hire

I learned to multi task
hardest part of the job is being able to compete with your friends for prizes and vacations

The most enjoyable part is being able to help solve problems to our customers and help them get the best of our many services
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na
Technical Support (Former Employee), CaliforniaApril 20, 2015
was really hard workign for them they where really mean and hard to work for, I didnt really like the people I worked with bad managment
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Great oppurtunity
Cellular Sales (Current Employee), Jacksonville, FLApril 20, 2015
Great place to work with great oppurtunity for money. You are your own boss kind of. There are no managers looking over your shoulder. You have to be able to meet their money requirements. Other than that the average day consist of going in and doing inventory and then helping customers with their issues or helping them get new devices.
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A full day
Experienced Specialist (Current Employee), New York, NYApril 20, 2015
Pros: Room to grow
I work start my day by making sure that the opening procedures are completed. I would then assist customers with their needs.
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working with verizon is very enjoyable
RF Optimization Engineer (Current Employee), Edison,NJApril 20, 2015
Pros: They provide ofiz outings
Cons: breaks
co-workers ,management is so good,Office invironment is good,i felt so happy to work with such a nice people,they maintain quality of work,they treated employes like a friend and teach us each and every things
training part is so good,
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Great company, intense atmoshphere
Senior Consultant, Biz Dev and Strategic Planning (Current Employee), Laurel, MDApril 19, 2015
Great company to work for, intense environment that focuses on execution and getting the job done right the first time.
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Great benefits but local glass ceiling
Quality Assurance Project Manager (Current Employee), Hilliard, OHApril 19, 2015
Good company but looking for advancement locally is extremely limited. Equal opportunities for either sexes especially if willing to relocate to NJ.
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Customer centric environment
Concierge (Former Employee), Basking Ridge, NJApril 19, 2015
Pros: Amazing networking opportunities
Cons: Not a permanent employee
I assist verizon with providing the most amazing customer experience available. Everyday my professional approach help increase the companies ability to provide the nations largest most reliable network.
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I enjoyed interacting with the public
Account Executive (Former Employee), Uhrichsville, OHApril 19, 2015
It was a decent store, had a lot of good customers come in, had the chance to learn how to work and operate all cellphones and tabs.
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Not ideal workplace
Experience Specialist (Current Employee), West Palm Beach, FLApril 19, 2015
Many issues with management - they are incompetent and insulting to employees. Work/life balance is non-existent. Most customers are nice but the few rotten apples do have their way and badger employees endlessly.
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awful and not reliable
Sales Associate (Former Employee), Glen Allen, VAApril 18, 2015
Very slow not many customers came in so it was very hard to make money and do the job properly, Management and the CEO always said it was our fault but the mall we were in was practically abandoned therefore there was not much we could do.
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Verizon Wireless
Wireless Consultant (Current Employee), Bettendorf, IAApril 18, 2015
I typical day at work includes inventory, emails, check lists, conference calls, problem solving and sales.

I've learned a lot along the way about better ways to problem solve and sell based on customer needs.

Management is very understanding when it comes to most things and they try and help as best they can.

And since I've been with this company I've seen a lot of co workers come and go.

The hardest part of my job is when I can't do much when someone breaks their phone because they don't have an upgrade or insurance and then they are mad at me. But I still handle it well.

The most enjoyable part would have to be the connections I make with my customers that come back all the time and ask for me by name. It makes me feel great knowing that I'm helping them out to the best of my ability.

About Verizon

At Verizon, our people are busy changing the world-tackling the toughest challenges in areas like Healthcare, Energy, Public Safety, – Read more

Verizon Salaries

Customer Service Representative
$33,562 per year
Retail Sales
$49,273 per year
Customer Service Representative
$14.01 per hour
Sales Representative
$45,000 per year
Senior Customer Service Representative
$35,000 per year