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4,908 reviews

Verizon Employer Reviews

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STRESS STRESS STRESS
Customer Serivce Rep (Former Employee), Wilmington, NCJune 25, 2014
Pros: decent pay and benefits
Cons: stress
It is not customer service. It is sales/customer service/stop disconnects at all cost. The customer base with back to back calls is challenging enough without the added admin pressures. Verizon focuses on making profit from anything. Example....customer needs a phone but not eligible for upgrade. Customer for 12 years. Management says they will approve – more... as long as customer buys an accessory bundle with the phone. "Position" (aka Bullsh#t) as making sure the customer's device is protected when in reality it's because "leadership" is on an accessory kick. – less
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Fun
Customer service rep/ Tech support rep (Former Employee), Springfield, moJune 25, 2014
This is a great place to work and very busy atmosphere and competitive pay !
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Great place to grow. Fun and Fast-Paced.
Assistant Retail Sales Manager (Former Employee), OregonJune 25, 2014
Pros: pay, benefits, and training
Cons: micro management, unstable management
Sales are very important, and managing your time is key in this business. Management is all over the place and you need to be careful with who you trust. If you keep your head down, adjust to feedback, and perform, there's no doubt that you can move up quickly.
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VZ
Data Scientist/ Delivery Lead (Current Employee), Ashburn, VAJune 24, 2014
Overall good place to work. Good telecommute policy. Culture needs improvement
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Great benefits, plenty of hours available, fast paced
Assistant Store Manager (Current Employee), Florence, ALJune 24, 2014
Verizon is a great place to work for people interested in sales. The benefits are excellent and you get compensated well based on your performance. It is fun and interesting working with technology. You are constantly learning new things and adapting to changes that technology brings. It is great place to work for networking among the city you live. – more... The hardest part of the job is also the best part; working with the public can be stressful at times yet can also be rewarding. – less
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flexible work environment
Associate Director (Current Employee), D.C Metro AreaJune 24, 2014
Pros: flexible work environment, good balance of personal life and work
Cons: low compensation
good place to work if you need secure job that offers flexibility and strikes balance between personal and professional life.
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productive environment
Customer Care Representative (Current Employee), New York, NYJune 24, 2014
Pros: free lunch and bonuses.
Cons: no benefits
my typical day of work would be a fast paced environment. i like to work with minimal supervision.
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Fun workplace
Senior Trainer-Customer Care (Former Employee), Little Rock, ARJune 24, 2014
Lots of fun going on in the call center. Always spicing things up!!!
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Worth the experience
Bilingual Customer Service Coordinator (Former Employee), Tampa, FLJune 24, 2014
Pros: good pay
Cons: very political
For anyone interested in customer service, Verizon Wireless puts you through a very good training program, and because of the nature of the customers: there is no normal day. The people with whom you go through training become great friends and allies once on the floor.
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Best place to work
Global Fraud Governance & Ops Investigator (Former Employee), Irvine, CAJune 24, 2014
Pros: opportunity
Cons: too far
This company is the best place to work. it offered me th most advancement in my career. Thank you for all the great Supervisors, and growth that I obtained .
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Leaders in Telecom Domain
QA Engineer (Former Employee), ArlingtonJune 24, 2014
As a QA Engineer was instrumention in support the huge datawarehouse project for Ordering , Billing , Provisioning and maintenence and repair.
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Great Pay and benefits, unethical sales overshadow the good.
Technical Coordinator (Former Employee), North Charleston, SCJune 24, 2014
Pros: pay, benefits, discounts of services.
Cons: narcissistic upper and lower management, lack of ethics, confusing programs, home life, stress elves.
Worked for Verizon Wireless for 2 years in the North Charleston call center. I worked in the technical support department which at first was about resolving customers technical issues. As the call center gained new leadership the infrastructure focused on sales, which is great for a company to profit! but the sales goals became the tech support departments – more... number 1 goal. Resolving the customers issues became less and less important, new programs were pushed out every week, new guidelines that were ridiculous to keep up with, Tech reps did not know what to say or what to offer customers other then promote into the new programs which at most time the customers did not qualify for.

Management was pathetic from Associate Directors to a majority of the team managers. There is good managers working but they are often over looked for promotions due to favoritism. Most of the upper management claimed to be there to help and support you as a Tech rep. But when you went to them they would turn the customer's complex issue into a sale's scenario, often that was not the best solution for the customer.

Home life is pretty much non existent, have fun with weekdays off.

Job security was a joke, if you failed a customer survey or did not meet sales goals you were told you could run risk of being terminated. Even if the situation was out of your hands to begin with.

The job culture was ok, it was often demographically geared towards one group and not often presented as a welcoming places to all cultures and back grounds.

Benefits and pay were great, the best thing about the job. Seeing a nice end year bonus did make it ok, for about a week after the bonus was spent. – less
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Splicing Technician
Splicing Technician (Former Employee), Washington, DCJune 23, 2014
• Read blue prints and set up splice locations, termination points, and fused fiber optic cables near busy streets, highways, alleyways, in the air, underground, confined spaces and indoors.
• Installed equipment on poles or in pedestals using various hand tools
• Troubleshot and tested terminals and Hubs networks.
• Maintained safe and secure work – more... environment by complying with Government standards and OSHA compliance.
• Operated a Bucket Truck or underground Truck for manholes following all safety and traffic regulations. Maintained proper inventory on vehicle based on daily work assignments. Also daily maintenance of vehicle. – less
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Excellent environment
Senior DBA/Architect (Former Employee), Warren NJJune 23, 2014
Great place to work.
Working in MCS (Mobile Content Solutions) a 100 million customers product, responsible to develop some best practices approach for their development database environments, recently implemented data refreshes from Prod for their dev teams to test on real data, working on backup & recovery process flow, intense code reviews & best – more... practices, schedule some training session with their dev teams, in order to give them some idea about new features and functionalities and how to benefit from them too, main task to create/test/verify DDL & DML scripts to be applied to PROD on release nights; very critical & important task, as need to check/verify diligently. Did work extensively on Advance Queue, CDC setup, FGAC, Datapump, a variety of CTAS & Online redefinitions too. Currently working on setting up RAC/ASM databases and also configuring Shareplex for our DEV dbs.
Env: 11gR2 – RAC on Solaris 10, in total there are 4 environments, each having 4 databases, with one environment running on 2 nodes RAC. – less
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worst job i ever had
Sr. Customer Service Representative (Former Employee), Southfield, MIJune 23, 2014
Pros: benifits
Cons: everything
worst job i ever had. too much to tell. glad the call center closed
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Fast Paced work environment with room to grow
HQ Resource Management Consultant (Current Employee), Warrendale, PennsylvaniaJune 23, 2014
Verizon Wireless is a fast-paced work place with many areas for growth and advancement opportunity. Focused on employee education, training and development.
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Duties
Group Lead/Global Service Representative (Former Employee), Houston, TXJune 23, 2014
Pros: no comment
Cons: no comment
• Provide customer service to Global Care Clients and Internal Representatives and more
• Train employees to assist clients via email, also completed request via email and phone
• Maintain, cancel, and add services for existing accounts, created and installed new ones
• Resolved billing research and technical issues for client accounts and services
 – more... Maintained quality and departmental service levels, as well as monitor other employees
• Established templates and profile guidelines to ensure consistency among employees
• Completed and complied to ISO 9000 certifications and all training required for my role
• Handled and resolves escalations that arose with internal and external questions
• Primary contact for global service specialty corporate accounts and departments – less
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outstanding
Rep Credit (Current Employee), Dublin, OHJune 23, 2014
great benefits and outstanding co-workers and some supervisors
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Fun Workplace
Health and Wellness Coordinator (Former Employee), Temple Terrace, FloridaJune 22, 2014
Great environment to work in. Fun staff and management
Great guests and coworkers
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Non-Stop
Customer Service Representative (Former Employee), Utica, NYJune 22, 2014
Cons: no sick time
At APAC it was my job to take approximately sixty calls per day, and to resolve the customers issues. Those issues could
be one of several categories. Equipment activation, troubleshooting, billing, suspension, disconnection, just to name a few.
We also received three surveys a day where we had to pass ERP and Rep Resolve. Ninety Percent of the time – more... my scores
would be ten to erp which is as high as it goes and yes for the rep resolve, my disconnection stats where under one percent. – less

About Verizon

At Verizon, our people are busy changing the world-tackling the toughest challenges in areas like Healthcare, Energy, Public Safety, – Read more