Customer Service Representative
Vertex Business Services - Smithfield, PA

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About Vertex:

Vertex Business Services is the market leader in Customer Management Services for electric, water, and gas in North America. We have approximately 1,700 people serving clients through 15 centers of excellence. Vertex believes in delivering collaborative and innovative solutions that optimize the experience of their clients and their customers. These offerings help over 50 utilities better manage their customer relationships and bring efficiency to their critical operations.

Vertex is currently looking to hire Customer Service Representatives for our Center of Excellence in Smithfield, PA. Please go to www.vertexgroup.com/careers to submit your resume

Duties:

  • Enrolling new customers, offering new products and services to existing customers.
  • Initiate service orders and provide service order status updates.
  • Route escalated customer issues to higher level employees for resolution
  • Processing correspondence and updates on customer accounts.
  • Processing refunds, compensation requests & changes to accounts.

Skills/Qualifications:

  • Must have at least 1 year of Customer Service Experience
  • Must have HS Diploma/GED
  • Must have proficient computer skills.
  • Must have strong communication and problem solving skills
  • Must have excellent call handling skill
  • Must be able to pass a background check and drug screen

Please go to www.vertexgroup.com/careers to submit your resume


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About this company
Our Company has grown to become THE market leader in Customer Management Services for Utilities. We provide a broad portfolio of Business...