Vertex Employee Reviews

Found 64 reviews matching the search
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Was a good environment
Stand up forklift operator (Former Employee) –  Elizabeth, NJApril 8, 2017
It was a pretty easy good going job tasks was easy due to experience with stand up forklift and put away and pull orders great leadership. Get along well easy going fellow instructions well.
Pros
Good schedule 4-3 decent pay for a temp position
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Fun job
Customer Service Representative (Current Employee) –  Scottsbluff, NEMarch 17, 2017
This job is fun. I am on the phones all day they have a fun break room area with a foosball table and rad vending machines I love the people I sit by.
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Great place to work
Call Center Rep and Billing Rep (Former Employee) –  Scottsbluff, NEMarch 6, 2017
Vertex has great management and great work enviroment. They also are great to work with you if you are also taking college courses. Vertex also has great pay and benefits.
Pros
Benefits
Cons
Short breaks
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Great Leadership
VP Customer Management (Current Employee) –  Dallas, TXFebruary 23, 2017
Executive Leadership are considerate, responsive and straight forward. Caring and fun environment. Rewarded based on results. Employees are kept informed. Any issues experienced were resolved in a timely manner.
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Very Good
Customer Service (Former Employee) –  Smithfield, PAJanuary 26, 2017
Very Good, Pleasant, Fast paced, Like working with people, and liked working with vertex. Not far from Home. Easy to get too. The management was very helpful. Always willing to train you.
Pros
Good
Cons
To many Hours for me. I only wanted Part-Time.
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product in which we were working was a bit easy and all about finance
Customer Service Representative/Call Center (Former Employee) –  RabaleJanuary 1, 2017
It was nice working with vertex for 6 months process was also comfortable and all was about finance for previois types of loan and had a good environment over there with colegues ...
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Productive
Representative (Former Employee) –  Scottsbluff, NEDecember 5, 2016
High call days made the day go fast and interesting because every customer is different from accounts to people personalities, cultures and moods. But regardless the person it kept the call very interesting and enjoyable because it would take me out of the cubicle and into different parts of the world or even just different parts of the United States. The only thing hard was some times having to understand the accents of the customers and asking them to repeat the statements or questions. I learned to be patient and listen to a person even if they are calling for the same reason a previous customer had just called for. Each customer is a person and they want to be herd about their own bill so they can have a understanding on how the utility works for future reverence
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Nice workplace
Customer Service Representative (Former Employee) –  Richardson, TXNovember 25, 2016
This company was a great company to work for and they always had their employees on a pedestal. This company provides the employees with a reason to want to come in the next day.
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Management needs some work
Tax Analyst (Former Employee) –  Sarasota, FLOctober 24, 2016
Micromanaging and favoritism are rampant and hinders growth and movement in the company. Promotions are definitely not based on skill level.

If you can ignore the politics that aren't conducive to a healthy work environment, the company itself and the work isn't bad. I learned a lot and most of my immediate co-workers were good people to work for. They had a good work/life balance and the CEO honestly seemed like he cared about his employees.
Pros
Good work/life balance, little perks like free lunches and vacation times
Cons
They don't notice your individual contributions, Too much coddling and babying people that should be let go, Upper level people from Berwyn don't know how prejudice the management in Sarasota is
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Great Company
Talent Development (Current Employee) –  Berwyn, PAOctober 4, 2016
Great Company with great benefits and people. Great place to work for working parents. Very laid back culture with a good amout of flexibility and growth opportunity.
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It was a horrible drama filled work environment
Customer Service Representative (Former Employee) –  Kennesaw, GASeptember 17, 2016
I work for Vertex for a little over a yr and it was great experience at first. Meaning in training class they tell you one thing and once you hit the production floor it's a totally different story. Senior management and the HR manager Isel talk about their employees they say they care but they don't. Supervisors talking about other Supervisors. Supervisors insulting the new hires once they hit the production floor talking about them and making fun of them. They say no cell phones on the floor that's garbage everyone has their phone out taking selfies having side conversations. It's a very unprofessional place to work.
Cons
Short breaks not enough help when needed
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Fun and motovating work place
Customer Service Representative (Former Employee) –  Kennesaw, GASeptember 14, 2016
I worked as a customer service representative. The job is located in Kennesaw, Ga. The upper management constantly had in place activities to keep environment fun and employee friendly . I worked at Vertex from August to November.
Pros
Fun and Laid back
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Great place to do great work
Software Developer (Former Employee) –  worked from homeAugust 22, 2016
Vertex, Inc. was a great place to work because they have created an atmosphere that honors performance, quality and integrity. They require that everyone treat each other with respect and dignity, which is a high standard for the majority of people. Vertex rewards effort above and beyond the call of duty. Also, they keep their employees informed about major decisions. When they made the announcement to retire the income tax product, they gave a minimum of two months notice.
Pros
respect, quality, empowerment
Cons
need more remote opportunities
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lenient on dress code
Customer Service Representative (Current Employee) –  Scottsbluff, NEJuly 20, 2016
Fairly relaxed work environment with good supervisors. The calls can be rough sometimes, but always assist in an way possible.
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wondeful
Customer Service Representative (Former Employee) –  Indianapolis, INJuly 11, 2016
this was a good company to work for i really enjoyed the company i really like going to work and the manger was a great meanger she really went over for her team
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Friendly environment and co-workers
Customer Service Representative (Former Employee) –  Smithfield, PAJune 25, 2016
Taking incoming calls for connect or disconnect for Columbia Gas. Friendly co-workers and management. Make sure information is entered correctly when taking orders. Good management and co-workers. Dealing with irate customers is hard. enjoyed working with the variety of people.
Pros
Friendly working conditions
Cons
cost of health care too high
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Productive and exciting work environment
Software Test Engineer (Current Employee) –  Sarasota, FLJune 22, 2016
Working for Vertex was a great experience. The corporate culture was a work/life balanced approach. exciting innovative Direct Income Tax technology software that challenged my Software testing skills.
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a great place to work
Customer Service Representative (Current Employee) –  TexasJune 19, 2016
Vertex is a great place to work with great co-workers. Also, have one of the best management team that is always supporting you.
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A quality organization.
Director of Marketing (Current Employee) –  Berywn, PAJune 9, 2016
From and culture and business model standpoint Vertex is a leader in the field of tax automation. They value their people and respect them.
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Flexible work hours, work-at-home, great peer group
GIS Researcher (Former Employee) –  Berwyn, PAApril 14, 2016
The flexibility of the work hours, as well as the work-at-home policy provided a great opportunity to enable one to schedule outside activities, not related to work; i.e.; I worked from 6:00 AM - 2:30 PM and still had time to schedule appointments, or other activities for family and friends.

My peers were really appreciated - we would work together in an atmosphere of being able to share information that one product group could inform another group without additional/extra telephone calling for a particular product information.
Pros
Great Culture, Flexible
Cons
Promotions, especially for woman
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Overall rating

3.7
Based on 240 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.3
Job Security/Advancement
3.2
Management
3.4
Culture
3.5

CEO Approval

73%
94 ratings
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