Vertex
Compensation/Benefits
Management
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4 reviews

Vertex Employer Reviews

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Inbound/Outbound Call center
Agent (Former Employee), Waco, TX –
Pros: can sign up for overtime, appreciation lunches, management tries to be as informative as possible.
Cons: long hours during storms, having to carry a pager and be on call.
Management was easy to work with. Worked rotating shifts. I learned alot about electricity and the options people have when they are looking for a provider. I also learned what the company was all about and why they are so important to the electric providers. The hardest part of the job was trying to be as close to perfect in quality as possible.
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This call center was located in Dingwall, Scotland, but the work was for London, England.
Call Center Operator (Former Employee), Dingwall, Scotland, UK –
Pros: it was located in modern industrial site in a cute, litte village which was handy for lunch, shopping and paying bills.
Cons: driving distance was too far, and gasoline prices increased quite alot.
There was certainly no typical day at work. The calls and complaints was so varied, and the local government offices which received the calls via our switchboard were widely differing in their remits. The co-workers were fine, but did not stay in the job very long. There were a lot of college students. I enjoyed it, but was glad to return to my own – more...  home town, and take up part-time employment with friends and family; not having the such a long drive. – less
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Ensure that you have a project before leaving your company
Consultant/Program Analyst/Project Administrator (Former Employee), Falls Church, VA –
Pros: flexible, good salary and benefits
Cons: need to ensure that they have a project for folks.
After leaving my job to secure a better position, I was told after almost three months that there was no project assigned for me to work on. The company was sold to Adayana Government not even one month of my hire so I knew more than likely my job would be in jepordy. Over all Vertex was a good company to work for and the managers are really fair, just – more...  not open enough. – less
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Vertex
customer service representative (Former Employee), Scottsbluff, NE –
Pros: good managers, great employees
Cons: too much overtime, always short staffed, no family time because of overtime
Working at Vertex wasvery fast paced. There was always manditory overtime, which cut into personal time.
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