the job started out very nicely but turned very quickly
Customer Service Representative (CSR) (Former Employee) – Tigard, OR – April 6, 2017
I took escalated calls for this company and did not like how the company allowed the customers to talk to us. We were at the mercy of the company and the disgruntled customers. It was very hard doing this job.
free coffee, tea, hot cocoa.
We did not get very long for lunches, so we all felt rushed.
Payment Processor (Former Employee) – Alpharetta, GA – January 19, 2017
Good company just have a lot of strict rules that make it hard to move forward in the career. Not many people can hold on to the job because of it. I was let go for being sick just because my schedule was predominately weekends and I notified someone and I still got let go. Not cool .
Order Processing Agent (Former Employee) – Alpharetta, GA – August 25, 2016
Hired on as an Order Processing Agent, I quickly worked my way up to Tier 2 Escalations. There I took all calls transferred to me from the call center floor and deescalated angry customers. Also in charge of training new hires in groups of 7 or 8 people at a time. The hardest aspect of my job was handling the angry customers.
Rather Not Say (Former Employee) – NJ – May 26, 2016
VESTA is a horrible company to work for. It starts out ok, but they don't train you and the upper management has nothing positive to ever say. You are pushed to meet impossible deadlines, you will be physically and mentally drained from all of the stress. It's an extremely understaffed company, whichever site you work at. They do not provide security protection for their employees and most of the time, you have to listen to your coworkers talk bad about you. They don't care if you have families and of there's a big audit, ex. OHFA or REAC, you'll be expected to get everything done in an unreasonable of time. The turnover rate is unbelievable and they don't like employees who know their EOE, OSHA, or Human Rights. They don't keep up with their facilities and I was so sick my doctors asked where I worked because I kept coming in with the same symptoms. Chest problems, congestion, pneumonia. if you ave to take sick time, upon returning, you'll be expected to make up the work in 5 minutes.They will not appreciate you going out of your way to work hard and their management is like a high school click. They have no idea on how to micro-manage and they do not follow the Fair Housing Laws. I even heard upper management tell properties toosto evicting people who were horrible criminals so that their occupancy percentage is higher. They are more concerned with budgets and making money than they are with their employees.
Former Employee (Former Employee) – New London, CT – February 18, 2016
Manager had a horrible attitude! She talked about everyone (residents & coworkers). It's suppose to be equal housing but it's really not! She treated residents with no respect. Very passive aggressive and condescending. Very uncomfortable place to work in. If she had a bad day the whole office had to pay for it! The office revolved around her! I wouldn't recommend anyone to work there! They paint a beautiful picture when they're hiring you but once you start working you want to run away! In the New London Office they have had over 10 people walk out! Upper management does not do anything about the issues with the manager, residents are always complaining about her.
Customer Service (Former Employee) – Alpharetta, GA – December 17, 2015
There was not a great day there, you job was base on points and only the ones they liked moved forward. It was a job to have to get the bills paid. working double shifts to balance out everything. I was greatful to have this job, but how they treated us was wrong.
Payments Analyst (Current Employee) – Portland, OR – July 4, 2015
Typically, work involved identifying if there were high priority issues that required immediate addressing, such as: a settlement file being processed twice, a 20% jump in bank rejections on a partner merchant, or an unacceptable loss to on-going scripted fraud activity. Absent the above, a typical day would involve ongoing project or implementation work (facilitating the processing of AmEx cards with a LATAM acquirer, for example).
I learned a huge amount of information regarding how fraud occurs in the eCommerce space, and the up-to-date techniques on how to prevent this activity without negatively impacting good customers. I am thus familiar with device fingerprinting, the best data points ("anchors") to model on in risk decisioning, and a variety of services which can complement a well-rounded risk system.
I never had any issues getting along with co-workers and management, the company has put together a strong team as it continues to expand into additional verticals. The most difficult part of the job was that there was occasional hesitancy to adopt/implement new practices.
Great location, flexible hours, collaborative environment
Trainer (Former Employee) – Portland, OR – June 28, 2015
I worked for them in downtown Portland and it was great until they moved to Tigard. After the move they started to downsize long term employees (I imagine because they spent so much on new facility) I enjoyed training new employee classes (as much as 40 new employees a week) I stopped finding it enjoyable when I internally found out the high turnover was so they never had to pay benefits.
Leasing Consultant (Current Employee) – New London, CT – May 27, 2015
Vesta is a property management company with multiple properties throughout the US. With a good portion of their properties being low income housing, I can honestly say that there is never a slow work flow. They have good benefits and the opportunities for advancement are there if property management is the career you are looking for.
Property Manager (Former Employee) – Washington, DC – May 22, 2015
Corporate office based in CT has extreme micromanaging style and unreal views of typical day to day responsibilities of on-site management team in extremely troubled and disadvantaged communities. Underpays employees working in extremely high crime areas, while overworking them. Most staff are uncertain of their future with the company on a day to day basis. Extremely high employee turnover rate. Site offices are turned over to new Managers in distress with the expectation of creating miracles. Company is one sided (which, is whatever there side in a situation would be) and seems to be only interested in providing quantity amounts of revenue for the company instead of really improving the quality of Affordable Housing in their geographical markets.
Production Supervisor (Current Employee) – Alpharetta, GA – May 4, 2015
Vesta is really a great place to work. It's a place where you can learn a lot about a call center and grow if you have never worked in one before. Management and my co-workers at Vesta is awesome. We all work as a team and provide a well rounded working environment.
Food Program Coordinator (Former Employee) – Washington, DC – April 28, 2015
Able to work with the children daily Learned to understand the needs of other mothers with children Management was always help Co-workers willing to listen and help The hardest part was to see the children leave The most in enjoyable part when the children came in each day with a smile on their face.
OPA (Current Employee) – Atlanta – September 13, 2014
This place is absolutely the equivalent to modern day slavery. If you are Looking for fun.? Hmmm Truth is the pay is $9/hour nothing extra for holidays.There is NO BONUS. I DON'T CARE WHAT YOU ARE TOLD!!! Auto refill brings Nothing. .unless All that you are measured on is 100% All the time attendance adherence aux in/out breaks and system down time. This place is also a Health Risk. Several employees have unexplained coughing and chest problems. Over 40 or close to it You Will be scheduled for All weekends. Now let's revisit the fun..night shift drinking ,day shift employee affairs. ReallY! You can hear the office manager and the male supervisors"rating the women. this is actually a temp job 1 year contract through express professional Vesta allows the supervisors(paid Vesta employees that make copies thus killing trees and babysit and clown around All day. to harass the employees. Not me personally. .ok I was tried but I have seen it done .Many times. Because of the high turnover Vesta does Not promote a positive work environment. The business decisions support the fact that they do Not care about the People that work there. Unfortunately VESTA is able to operate under the radar because technically you are employed by the temp service. note Don't have your cell phone with you. Especially on the night shift.The night supervisor Will go through your phone and then Fire you. Save face if caught leave..you don't know what they are doing with your phone and who they are sending Your personal pictures to. Even though you will see the supervisors, cleaning people and corporatemore... employees on the internet, on the phone and playing with their phone all day.less
it's work.inside and legal
They are still in business.no concern for the employees that work for the Temp service% 93
PROPERTY MANAGER (Current Employee) – Washington, DC – April 9, 2014
Implement policies, procedures, and processes at distressed property in order to successfully control vacancy and increase property profitability; Manage and direct the property's marketing, print and internet advertising, sales activities, leasing team members, and other resources to achieve desired occupancy; Create team members leasing goals and objectives; Oversee on-site traffic; Work closely with maintenance to ensure an appropriate inventory of "ready" apartments exists; Handle all contractor scheduling for property; Create rent pricing and concessions; Monitor day-to-day sales and leasing activities; Actively participate in the leasing process by generating and monitoring traffic; Qualify prospects; Prepare lease documentation; Approve all lease files in accordance with established policies and procedures prior to move-in; Able to increase occupancy by 5% within 5 weeks of start.
Payment Supervisor (Former Employee) – Alpharetta, GA – March 6, 2014
Vesta is a company for young adults getting their feet in the door and gaining some experience. I wouldn't advise anyone to stay longer than 2 years and that maybe too long. There are no benefits really because the benefits you pay for you can get somewhere else for less money, it's just not worth it. Production supervisor is the highest level to achieve and the pay that you will make there is much less than you can make anywhere. Starting pay @ 9.00 an hour is minimum wage compared to most call centers and being promoted to escalations is a joke; the stress there is not worth a 1.00 raise. If I had the chance to do it again I would not start at Vesta try other call centers for a better start and better pay.