Restaurant manager/ Assistant Hotel Manager, Victoria Group - Bulgaria - February 14, 2014
Hotel Royal Castle the pearl in the Victoria Group Crown has the enormous influence on me as a professional.
The day begins at 7 am but in fact the hotel never sleeps. I have learned that the human factor in a working atmosphere is the most valuable thing in this business. I loved the dynamics, the constant calls from co-workers, different department issues regarding the business, personnel paperwork, dealing with corporative clients, hotel guests, budgets, every-day problems and routines are enjoyable and hard but not unpleasant. Part of the job. I love that type of a day. Busy, intense, dynamic and yet interesting and new. Every day has it's own charm.
The hardest part for me is when a guest is unhappy with us. Hardest to accept that we as a team did not exceed that one guest expectation.
The daily routine meetings with the shift managers, vendors, suppliers, technicians are enjoyable and informative. Much easier to solve a problem or to prevent one is when you talk to the staff every day.
That every day excitement is constant during the active holiday season and when it gets calm and quiet