Confused about their core values.
Service Writer (Former Employee) – South Portland, ME – January 31, 2013
This company has one of the worst reputations in the parts game here in the Northeast. Their counter people, at least when I worked for them, seemed to not care a whit about doing their jobs right or following up on anything.
To be fair, it was not all bad. The customers were great and the interactions I had with them were fun unless they were upset, of course.
However, when a Service Manager literally tells you, and I quote: "your job is to take their money, not to care about them." Their is something fundamentally wrong going on.
When I left, my position as "service writer" was eliminated in the store, without telling me, of course. But they had no clear cut clue as to what my role was supposed to be from the start.
stores run almost like daycares.