Virgin America Employee Reviews

Showing all 108 reviews
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Since merger
Data Support Analyst (Current Employee) –  Burlingame, CAMarch 22, 2017
Since Alaska acquisition the morale has taken a dive.
sit at contemporary desk designed stations 2 or 3 monitors
learned the intense job of maintaining fleet of aircraft safely
typically less drama workplace w/suckups, snitches and backstabs
hearing about trauma in the sky
used to be the coffee, but since acquisition perks are diminishing
Pros
complimentary coffee
Cons
less coffee options since acquisition
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Awesome
Ramp Agent (Former Employee) –  SF, CAMarch 20, 2017
company to work for. Would have loved to work directly through Virgin instead of subcontract. People are nice and friendly and very helpful. Everything was straight by the book.
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Best company I've ever worked for hands down!
GST (Current Employee) –  New JerseyMarch 19, 2017
The company culture is cool and fun. Very hip and young. Never worked at a place like it. I actually enjoy coming into work instead of dreading it....
Pros
Very flexible part time options
Cons
No medical benefits for part timers currently. But will change soon with the merger.
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Great place to work and love the culture
Guest Service Lead (Former Employee) –  Hollywood, FLMarch 10, 2017
The culture of Virgin America is not like typical airlines. The teamwork and communication from the CEO all the way down to the teammates is clear and genuine. To know that everyone from Managers to Supervisors to the teammates all believe in the company and it's potential is rare. Virgin America is a great place to work. The most enjoyable part of Virgin America is knowing that everyday I clock in I will be working with a great group of people who truly loves their job and will make every second of it enjoyable. The opportunity to meet different people from all over the world is also a great work experience. The hardest part would be to keep people calm during an irregular operation such as a delay or cancellation of a flight. But because of such a great company we are provided with all the necessary tools to accomplish that task.
Cons
healthcare, pay
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A job to Love
Guest Service Agent (Current Employee) –  Newark, NJMarch 9, 2017
I love working for Virgin America. Its a fast paced, and always exciting profession to work as a Guest Service Agent. The benefits will eventually come in to anyone willing to work for them.
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Fun place, stressful position, low pay
Reservations Agent (Former Employee) –  Aurora, COMarch 8, 2017
I took the job with Virgin under duress. I was not happy with the environment. I would not recommend this comapny to anyone. It seemed fun in some campaigns but not this one. I was low pay, and very stressful.
Pros
Free lunches sometime
Cons
everything
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A young and hip company that truly knows how to bring fun back into flying
In-flight Team Member (Former Employee) –  San Francisco, CAMarch 7, 2017
In the beginning there were A Lot of hiccups that had to be worked through. Joining the team early on, I helped the brand to what it is today. Mangement should have listened more and shown more understanding and flexability.
Pros
Great People to work with
Cons
Pay, Inflexible
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Fun work environment
Marketing analyst (Former Employee) –  BurlingameJanuary 30, 2017
Learned about the airlines business and marketing loyalty to airline customers. Learned Excel extensively.
Work culture was good, the most enjoyable part of the job were the meetings and market research
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Best Place Ever
Director (Current Employee) –  San Francisco, CAJanuary 27, 2017
Working at Virgin America has been an amazing experience. Great spirit, teammates, and leadership. Great benefits and happy environment.
Pros
teammates, benefits, leadership
Cons
disorganized
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Unorganized and hectic workplace
SALES REPRESENTITIVE (Former Employee) –  Aurora, COJanuary 12, 2017
The Virgin America call center was very unorganized and because of this, it was one problem after another. There was no such thing as a "fixed" problem.
Pros
Young environment
Cons
short breaks/lunches, lack of organization
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Exciting airline with quite a bit of potential.
Pilot Crew Scheduler (Current Employee) –  Burlingame, CADecember 29, 2016
It's a fun company to work at but job future is unclear with the new purchase of the company by Alaska Airlines. The benefits are one of the biggest perks at the company.
Pros
Nice travel benefits
Cons
Long work days
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Inflight Teammate (Current Employee) –  San Francisco, CADecember 15, 2016
Once you are a line holder there is great flexibility. Compensation is terrible, one of the lowest paid in the industry. Recently acquired so front line changes are on the way. Management is a bit of a mess. But luckily you don't see your supervisors every day. But you work for the flight benefits, so you make due.
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Virgin America is great!
Corporate Learning (Current Employee) –  Burlingame, CADecember 13, 2016
Work-life balance is great, management is very understanding and accommodating. The vibe and culture of Virgin America is one that is unmatched by any other airline. Vibrant, cheeky, innovative and fun - and that defines the work experience as well!
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Great Airline to work for
Airport Team Member (Former Employee) –  Arlington, VANovember 15, 2016
It is extremely hard to get hired by Virgin America, but once hired, in order to stay you must be punctual and kind to guest.
Pros
free flights
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Great vibes, enjoyable workplace.
Customer Service Representative (Former Employee) –  Denver, CONovember 10, 2016
Working at Virgin America Airline Call center was the best experience i have ever had. Ive gain alot of knowledge about customer service. I got to talk to someone new every single day and learn something new about someone. My co workers were very friendly and everybody got along.
Pros
Free flight roundtrip.. Free food
Cons
Short breaks. High que
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Traveling for fun
Assist guests (Former Employee) –  Los Angeles, CAOctober 24, 2016
Traveling to different cities each day, meeting new people and exploring the world. Safety is always number one while on the job at all times.
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Multicultural and fun workplace.
Bilingual Customer Service Representative (Former Employee) –  Dallas, TXOctober 6, 2016
It was very multicultural, with a nice and friendly work team. They were willing to help you and guide you if you were having a problem. It was a very clean place to work at.
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Great people, but lost company
International Flight Attendant (Former Employee) –  San Francisco, CASeptember 20, 2016
Virgin America hired many amazing people, but many supervisors and upper management did not take care of the employees.
Pros
Free travel
Cons
Management
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Living in the grey
Lead Guest Service Teammate (Current Employee) –  Los Angeles, CA and Dallas, TXSeptember 16, 2016
If you're looking to get your feet in the door with the airline industry this is a good starting point. If you're a Guest Service Teammate (at the airport) you will learn all areas and rotate work daily so you will get a wide range of experience under your belt. Very go with the flow kind of place so not for you if you need structure and rules.
Pros
Free travel, health benefits, flexible schedules
Cons
poor management
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Great airline to passenger but no employees
Flight Attendant (Current Employee) –  Los Angeles, CAAugust 20, 2016
Benefits are great
Pay is ok but you have to be based in the top 3 most expensive cities in the US
-LA
-San Francisco
-New York
Pros
health insurance, flight benefits
Cons
reserve life
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Overall rating

3.9
Based on 108 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.5
Job Security/Advancement
3.2
Management
3.1
Culture
4.0