Virgin America Employee Reviews

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Innovative, Fun Airlines
AP Analyst (Former Employee) –  Burlingame, CAJanuary 14, 2018
Amazing place to work at. Started with Virgin America Airlines when they were a start up to a public company. Seen their growth throughout the six years and I loved their culture they instilled.
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Being on reserve is horrible at Virgin
Flight Attendant (Former Employee) –  Los Angeles, CAJanuary 10, 2018
Company culture is amazing. But the work hours are not consistent. And they run out of reserves every single day. So you will get called on your days on, and you will fly all 5 days. And you will suffer from lack of sleep due to going on red-eyes, and then getting scheduled for a 6am flight the next day. No reserve protection in this sense. And you only get paid when airplane doors are closed. And your 8 hour rest period starts when airplane doors open. So this means you have to get people off the plane, get a shuttle to hotel, get ready for bed, and now you're looking at about 5 hours of sleep or less before next flight. This is before merger to Alaskan, so maybe things are different now?
Pros
Flight Benefits
Cons
Lack of sleep
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Fast paced work environment
Lead Supervisor (Former Employee) –  Dallas, TXJanuary 4, 2018
Taking inbound calls back to back in a timely fashion, as well as being graded on quality and average handle time, in which you must show empathy and professionalism to guest who are not so nice and give accurate info all in a timely fashion. Coaching techniques are good for refreshing you for situations you may not have dealt with on a regular basis or in a long time. But there is a lot of unfairness in the Supervisor realm....they pick on you if you are not like they are and look for ways to get rid of you while the rowdy characters of the bunch seem to get away with a lot and their wrong doing are overlooked, basically if you are mostly quiet and mind your own business you will be lied on and made to look like a bad person they will dig up minor dirt on you and try and make you seem like a problem to cover up their rowdiness, and if you are a winner they are threatened by you. Awful for a decent person who minds there own business. Upper management and HR staffing are good people!
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Pros
The work is easy once you learn rules
Cons
Unfair Supervisors
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Virgin America
Guest Services Team Member (Former Employee) –  San Francisco, CAJanuary 4, 2018
As a GST with Virgin America, it can become a stressful environment if you let it. The ticket counter, making sure your printing out the correct boarding pass, tagging the right bag, and ensuring the guest has everything they need to board the plane. As far as working the gate, you have to ensure your working within the alloted hour you are given to make sure your seat assignments and corrected, also complete any last upgrades requested by guest. Diligently working to get the fight out on time, closing the boarding for at 15 minutes and not reopening it.
Pros
Free flights, Free lunch occasionally
Cons
Only 30 minute lunches, mandated overtime for more than 2 hours
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na
Reservationist (Former Employee) –  Dallas, TXDecember 31, 2017
Working for virgin america was a competitive challenging work opportunity. Fast paced and exciting. Never a dull moment which tends to make things light. Needless to say i enjoyed working for Virgin america.
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Fun work place and always on the go
Flight Attendant (Current Employee) –  San Francisco, CADecember 23, 2017
You must be up to date on all safety with the aircraft and guests. Schedules change quite a bit and have to be reliable. Positive attitude. You must always be ready to be on the go. Responsible and learn to live in the airline world. It can be hectic but you can make the best of it with your attitude and i always keep a smile on my face because i enjoy seeing the smiles and joy on peoples faces.
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Amazing Culture
Guest Service Teammate (Current Employee) –  Denver, CODecember 17, 2017
The culture and the people at Virgin America are amazing. It's hard to see it go away with the merger with Alaska Airlines. The days are different and can be challenging but it's a blast.
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Gst
Guest Services Team Member (Current Employee) –  Boston, MADecember 7, 2017
20 hours a week, and flight benefits describes what you get. It's an okay job, and I recommend you take a second job to support yourself on this low salary.
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it was a fun place to work
Guest Service Agent (Former Employee) –  Los Angeles, CADecember 6, 2017
it was a good company until they sold it Virgin Brand was great and people loved flying them we won #1 customer service 5 years straight. The hardest part of my was when flt were cxl
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good project
UI Developer (Former Employee) –  San Francisco, CADecember 6, 2017
good job to learn a lot from the team and work collaboratively. Working with multiple offshore teams enhances the skill. Team outing and team lunches makes a lot of fun
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house of cards
QA/QC Rep (Former Employee) –  SFONovember 21, 2017
Like a case of the Emperor's New Clothes. All hype. The above wing operation was excellent. However, the Tech-Ops side was very short on substance and experienced management.
Pros
Excellent brand.
Cons
Tech-Ops inexeperiance.
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Exciting and fun filled work experience.
Guest Service Teammate, (GSC) and (CRO) (Current Employee) –  Washington, DCNovember 7, 2017
This job just lets you get in-touch with your inner personality you thought you never had. I love all that Virgin America is about, which is serving an experience.
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It's like a family...sometimes you get a long and sometimes not
Guest Service Agent (Current Employee) –  Fort Lauderdale, FLOctober 18, 2017
Our station is small so some days are very easy. Being that we are small, when something out of the ordinary should happen it can be stressful. Overall, if you like working with people and you are a team player you will have a positive experience. The pay isn't great unless you put in your time....3 plus years. Travel benefits are great!
Pros
Travel
Cons
low pay
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interesting
Guest Service Agent (Current Employee) –  Burlingame, CAOctober 13, 2017
Very quick paced and stressful. however if you love to travel and are willing to give up good pay this is the job for you. very young staff and a little immature work environment.
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Best Domestic Airline
Operations Hub Coordinator/ Guest Service Teammate (Former Employee) –  San Francisco, CAOctober 5, 2017
Virgin America is an airline people love! They have a motto of " Take care of your employees, they will take care of your guest "One of the best companies to have worked for.
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Flight Attendant with Virgin America
Flight Attendant (Former Employee) –  Los Angeles, CAOctober 2, 2017
I really enjoyed the front-line employees I had the honor to work with. My fellow coworkers made stressful situations and hard hours manageable and positive. The management, work rules, and compensation however need revamping.
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fun workplace but no organization
Supervisor (Current Employee) –  Washington, DCSeptember 7, 2017
it is a fun workplace and there was definitely room for advancement at the time i was there, but due to the alaska acquisition it is a bit different now. upper management is out of the loop and they definitely lack transparency. also, very possible to get overworked due to lack of work/life balance, but there are some great benefits though, especially travel benefits if you are able to get vacation time off approved.
Pros
travel and flight benefits
Cons
overworked
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Fun work place
Ticket Counter Agent (Former Employee) –  LAGuardia Airport, New YorkAugust 30, 2017
Productive, fast paced every day was different not like any other. Benefits were great. Great communication with management. Meeting new people, helping and solving problems. Training at headquarters San Francisco was awesome. The values and policies of the company were very good. Part of the Virgin America brand was music at all counters, baggage, gate, Front desk.
Pros
excellent flight benefits for employees and family
Cons
Virgin America was bought by Alaska airlines, values and policies and all the reasons we joined the Virgin America family changed
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VX is a definition of a TEAM
Guest Service Teammate (Current Employee) –  Las Vegas, NVAugust 27, 2017
Working for Virgin America gives me a sense of passion, fun and just energy. The atmosphere is outstanding and they're like a second family to me. Everyone comes together like family when one is in need of help. Everyone helps each other out, they understand the definition of patience with one another and overall they all have personality which makes the LAS station amazing!
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Love the culture and the people at Virgin
Flight attendant (Former Employee) –  San Francisco, CAAugust 22, 2017
Loved the travel benefits and it's a great company to work for because of the people that work there! Love the uniforms and The culture that we bring our customers first
Pros
Everything specially the people
Cons
On call hours
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Overall rating

3.9
Based on 138 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.5
Job Security/Advancement
3.2
Management
3.2
Culture
4.1