Key Entry Operator (Former Employee) – Richmond, VA – May 17, 2017
A typical day at work was data entering taxpayer information from hard copy into electronic database; in a production environment. I learned how to work in a fast paced production environment. Management did not micromanage. The workplace culture was very diverse. The hardest part of the job was meet daily quotas regardless of the condition of hard copies. The most enjoyable part of the job was meeting my quota at the end of the day and going home.
Data Entry Operator (Former Employee) – Richmond, Virginia – September 16, 2015
A typical day at work, your get a assignment put on your desk what modular you go in. You basically work on your own. You know what to do once you are given your assignment. The job was easy nothing hard about it , you keying all day long. The most enjoyable part of the day is talking with your fellow employees.
Customer Service Representative/VA Amnesty Program (Former Employee) – Richmond, VA – August 3, 2015
Even though it was a seasonal position. I learned a lot about Taxation and Taxation Laws in the State of Virginia. As it pertained to individuals and business owners and government. Introduced to government legislation and laws.
Auditor I (Current Employee) – Richmond, VA – January 5, 2015
Working for the Department of Taxation will not bring you wealth or fame. What you will get is a sense of pride. Pride in knowing that your work matters and effects real change. Taxation Department brings in over 70% of the states revenue. Revenue that is then turned around to fund government projects likes roads, schools, and job creation.
Yes, to the public we are often met with resistance because face it, no one likes paying taxes. Unfortunately paying taxes are a necessary evil. Virginia Department of Taxation handles business taxes such as Withholdings, Sales and Uses, Litter, and Corporation taxes. We also handle the annual Individual Income Tax filing. There are also a number of special taxes such as aircraft and watercraft tax.
Healthcare, Paid Holidays, and Job Security
raises must be approved by General Assembly and pay not equal to private secter
Oracle Assistant (Former Employee) – Richmond, VA – December 22, 2013
I interviewed and earned a volunteer position with the Dept. of Taxation my senior year of high school. I worked in the infrastructure department. I d simple Oracle queries and did a presentation of the then new ORACLE 10g Database. I worked every other day instead of attended class I went to work.
Resolving difficult tax issues with consumers using outstanding helping skills
Customer Service Representative Senior (Former Employee) – Richmond, VA – August 30, 2013
Resolved difficult collection issues and prepared Virginia income tax returns for 30-42 walk-in customers. Exceeded monthly walk-in quota consistently at 97%, resulting in 23 “Customer Service Awards” for excellent customer service, communication skills, problem resolution and politeness. Trained 5 new Customer Service Representatives and 2 associates. Served as unit liaison, collaborated with internal departments, and external State agencies to ensure conformance with accounting guidelines/procedures, and reporting activities, resulting in “Customer Service Letter of Appreciation” from 2 Virginia Governors.
Interaction with consumers, giving excellent customer service
Temporary Seasonal Work (Former Employee) – Richmond, VA – July 29, 2013
A typical day of work, 7 am to 3 pm I learned to type speed over 10,000 keystrokes per hour. I management typing speed 10 keys. The hardest part of the job was I followed highlight data keys. The most enjoyable part of the job is 10 keys and data entry operator.
30 minutes lunch break. I enjoyed to meeting new people, one deaf guy work there.
Positions/Benefits differ depending on hiring status
Business Error Resolution Specialist (Current Employee) – Richmond, VA – March 25, 2013
Because it is a state position, hiring status is important to understand before accepting a position. Classified or FT employees gain access to benefits that Wage or "P14" (long term temporary) employees do not. P14s work 1500 hrs (or less per year thereby never qualifying for any benefits such as paid sick time, paid holidays, insurance, etc. They cannot work more than 29 hours a week and if a holiday falls within that week, it may be difficult to make up the lost time because of a preset schedule within these hourly limitations.
The flexibility to see my child off to school in the morning is a bonus for this job as is the ability to take time off without hassle if necessary. In order to have this flexibility, I have no benefits that a full time or "Classified" would be privy to. However, this is my choice.
Co-workers are pleasant enough to each other but don't seem to respect the management. Likewise, management doesn't seem to have much regard for employees. I don't think this is anything new under the sun.
This is a huge organization and it is very possible that the area in which I work is an anomaly. I have no issues with management personally but I have observed others who have.
Because I enjoy working with people, the best part of the job is calling taxpayers and helping them learn how to file correctly so they can eliminate future issues. I enjoy getting calls back from taxpayers thanking me for my help. Considering that I work in an area where people are generally not happy to send us money, I find that extremely complimentary.
It is a very sedentary position;more... I choose to go walking during breaks to get some exercise.
The hardest part of any job [for me] is witnessing how some people waste time complaining about how smart they are and how hard they work. However, that seems to be a thread that runs through any job and that aspect of a work environment is best to be taken with a grain of salt if unavoidable.less
flexibility to set a schedule around child care.
no benefits, limited income and employees have to pay to park on the premises.
Print and Insert Coordinator (Current Employee) – Richmond, Virginia – March 14, 2013
Operating high speed printers and mailing inserter to ensure that all correspondence is printed, inserted, and mailed in a timely manner. Handling multiple projects at once under a fast paced environment. Preparing work orders, ordering supplies and monthly reports. Multi-tasking between managing print queues, printing work, and inserting work. Resolving complex equipment problems.