Clinical Lead/Staff RN, Reston, VA - September 10, 2014
The office was opened at 7:30 AM, patients arrived shortly afterward. The last patients left the office anywhere between 4:30 pm and 5:30 pm. During the day nurses managed patient flow in and out of the office while handling patient phone calls for triage, refill requests and medication management, using pre set protocols. when I first started there was a real professional environment. Patients came first. during the years there was increased requirements for the nurses to carry clerical tasks, since there was no one else to do it. Due to the turn over I was trying to juggle these tasks for the office without much support from the manager. The manager often had expectations without communication to myself. When I would take concernes about the situation to him he would nod his head, but take no action. Unforntuately, some of the issues I went to him about got turned back on me as not being flexible enough. But I stood by them, as it was affecting patient care.