Clean and fun professional office environment
Patient Services Specialist (Current Employee) – Falls Church, VA – January 11, 2014
•Provides support to the office manager, physicians, billing, clinical staff and most importantly, the patient
•Adheres to check in and check our procedures
•Provided exceptional customer service
•Responsible for registering patients in the EMR system
•Provided friendly and efficient telephone services
•Collected co-payments, prepared patient receipts, and posts payments accurately via EMR.
•Verified all accepted insurance plans, checked eligibility; obtained patient insurances referrals as need.
•Performed daily chat preparation ensuring that required documentation is prepared in advance to ensure efficient patient flow
•Authorizes prescription refills under direct supervision of the physician
•Assisted the providers with patients in the office including: Clinical chart preparation; obtaining the chief complaint or reason for the visit; obtaining vital signs, reviewing current medication list, past medical history, social history, and review of symptoms