Customer Delivery Manager
Virtela Technology Services Incorporated - Denver, CO

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Virtela Technology Services Incorporated is the world's largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of managed services - including managed networks, security, application acceleration, and IT infrastructure management - to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, Virtela have been recognized by 100+ awards. www.virtela.net

The company is headquartered in Denver, Colorado with globally distributed Network Operations and Delivery Centers in US, India, and the Philippines

Must have Telecommunications industry experience - 5+ years of experience of Data Networks (IP-VPN, MPLS) Delivery

Responsible for end-to-end Project management Delivery of complex global Customer Data Network (IP-VPN, MPLS, Security Services)

Communicate Delivery Status with customers and internal teams

Single point of contact for project updates to Customer

Develop project plans and associated communications documents

Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Requirement/Experience

Telecommunications industry experience - 5+ years of experience of Data Networks (IP-VPN, MPLS) Delivery

Service provider processes

Close attention to detail

After hours on-call to support Customer escalations

Bachelor degree required


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